Cancellations and Schedule Changes

From time to time, flights that you have booked will need to be changed or cancelled for reasons like weather, operational issues, air traffic restrictions or technical difficulties.

Aer Lingus rescheduled my flight

If you booked on aerlingus.com or via our app:
  • You will receive an email or SMS communication detailing your new itinerary and your options.
If you booked through a third party (travel or online agent, or partner airline):
  • We will notify them of the change to your itinerary. You should contact them directly to consider your options.

 


Aer Lingus cancelled my flight

Your options if you booked on aerlingus.com or via our app:

1. Take our next available flight

Subject to availability, we will rebook you onto the next available flight and
will send you an email or SMS detailing your new itinerary.

2. Change your flight

Go to Manage Trip to change your flight using your booking reference number.
Subject to availability of the flight concerned and provided your itinerary does
not include a connecting flight. Please note that a fare difference may apply.

3. Request a voucher or cash refund

Learn more about vouchers and their terms and conditions.
Aer Credit Card and Chase Companion fares are not eligible for vouchers.
Email us to reinstate or reschedule this benefit.

4. Contact us if you have a connecting flight, or you booked another way

If you cannot rebook online, or your itinerary includes a connecting flight,
please contact us to discuss your options. Please note that a fare difference may apply.

5. If you have a connecting flight and are already in transit

For assistance, please approach an Aer Lingus staff member, or,
if at Dublin Airport, please follow green signs to our Flight Connections desk.

If you booked through a third party (travel or online agent, or partner airline):

  • We will notify them of the change to your itinerary. You should contact them directly to consider your options.

 

Is your flight an AerClub Reward Flight?

Contact us to discuss options.

Contact AerClub

EU Regulation 261/2004

You may have further entitlements arising from a flight disruption under EU Regulation 261/2004.

 


 

I want to cancel my flight

Find out what options you have if you decide not to fly.

Find out more