From time to time, flights that you have booked will need to be changed or cancelled for reasons like weather, operational issues, air traffic restrictions or technical difficulties. If this happens you will receive a communication from us detailing your options.
If we make a change to your scheduled booking, you will receive an email and/or SMS detailing your new itinerary and your options.
If you booked through a third-party (travel or online agent, or another airline), we will notify the original sales agent of the change to your itinerary.
Sometimes we may need to cancel a flight. Subject to availability, we will rebook you onto the next available flight. Where this is not available, or the new itinerary is not suitable, you have the following options:
Go to Manage Trip to change your flight using your booking reference number.
Subject to availability of the flight concerned and provided your itinerary does not include a connecting flight.
Request Voucher Refund
Learn more about vouchers and their terms and conditions. Aer Credit Card and Chase Companion fares are not eligible for vouchers. Email us to reinstate or reschedule this benefit.
If you booked via a third party (such as a travel or online agent, or another airline) you should contact them directly.
See full details of your rights under EU Regulation 261/2004 in the event that your flight is cancelled.
Find out what options you have if you decide not to fly.