Regulation (EC) 261 / 2004

If you are denied boarding or your flight is cancelled or delayed more than 3 hours on arrival for reasons within control of the airline you may be eligible for a refund, compensation or expenses under EU Regulation 261/2004. Further information on your rights under the regulation is detailed below.

Prior to any submission, please review our Cancellation and Refund policy. Please use the Post Travel Enquiry form to make a claim for a refund, compensation or expenses for denied boarding, long delay or cancellation under EU Regulation 261/2004 only if applicable.