Take a look through our easy tips to assist you with using aerlingus.com safely and securely.

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  • Do not use the same password for multiple accounts - if it is stolen it can be used to take over all of your accounts. Make it strong by using a mixture of upper and lower case letters, numbers and special characters. The longer it is, the better.
  • Avoid using personal information, dictionary words and consecutive numbers as these can be guessed.
  • Consider using a passphrase. For example, choose a song or phrase and take the first letter of each word, substitute in numbers and special characters. e.g. Tx2l*hIwwUR (decrypts as "twinkle twinkle little star how I wonder what you are").
  • Check the senders address. Scammers will typically spoof this but if it comes from someone you were not expecting an email from you should be suspicious.
  • Phishing sites will go to great lengths to look believable. One of the ways they do this is by using an established logo. This gives you a sense of security as you trust the brand. Look for poor grammar and spelling errors as they could flag a potential scam.
  • If it seems too good to be true, it probably is. Most companies don't give amazing things out for free!
  • Most phishing emails ask you to enter your details or click on a link. This is how they lure you into providing personal information and/or access to your computer to release malware or viruses. Don't click, just hover over the link to see where it directs you. This applies to UNSUBSCRIBE links also.
  • Delete any phishing emails to protect yourself.
  • Look for 'https' at the start of the web address (the 's' stands for secure).
  • Check that a padlock is displayed when entering personal or financial information.
  • A green bar may also appear which means that the website has a valid security certificate.
  • Ensure you have anti-virus protection installed, and that it is up to date.
  • Keep your operating system and software up to date as these protect against the latest security threats.
  • Protect your computer with a complex password and keep the password secret. See the Password guidelines above.

If it seems too good to be true, then it probably is.

  • Scams come in many guises; be it social media, email, phone calls, etc.
  • Be suspicious if you are offered a deal, service or prize, especially if you are required to make a payment or provide personal details.
  • Often the deals are only available for limited time periods, forcing you to make an instant decision.

Wi-Fi hotspots in public places are convenient, but often are not secure.

  • Many hotspots do not encrypt information sent over the Wi-Fi network and your information could be accessed by someone else.
  • Don't log in to personal or financial accounts when using public wireless networks.
  • Don't log in to sites that don't seem legitimate. Always ensure the site is fully encrypted.
  • When you have finished using an account, remember to log out.

Mobile devices are essentially small computers.

  • Install anti-virus software to protect from 'malware' (malicious software).
  • Protect your mobile with a password or PIN.
  • Keep your apps up to date.
  • Ensure the physical security of your devices. Don't leave them visible in cars etc.
  • As you leave airports, hotels, ensure you have your devices. You are more likely to lose them than have them stolen.
  • Assume that any public network (free Wi-Fi etc.) is untrustworthy.
  • Avoid using public computers (hotel lobbies, cafes) as you don't know who has been using them before you. If you must use a public computer don't use services that require you to log in or submit passwords.

Treat your personal information like cash.

  • Don't hand personal information out to just anyone.
  • Only provide this information over encrypted websites (look for 'https' at the beginning of the web address).
  • Use password protection for securing personal data.
  • Protect your passwords. Keep them secure and out of plain sight.
  • Do not use the same password for multiple accounts, as if it is stolen it can be used to take over all your accounts.
Using older browsers, non-compatible browsers or disabling browser features, such as Javascript, cookies and SSL, may reduce site functionality.

The versions of these browsers that aerlingus.com support are:

Google Chrome - latest version
Mozilla Firefox - latest version
Safari - version 8 and above
Microsoft Edge - latest version

If you're not sure which browser or browser version you're using, here's how to find out: From your browser, go to the 'Help' menu and select 'About' A screen will appear showing which browser and version you're using.

If you're having trouble with site functionality, try downloading a newer version using our links above. If that doesn't fix your problem, please contact our website helpdesk.

Your privacy and the security of your transactions on aerlingus.com is of utmost importance to us. Therefore we recommend that you use a browser which provides the following browser security requirements:

TLS (Transport Layer Security) Version 1.2
128-bit encryption

The recommended browsers listed in 'Browser Requirements' all apply both TLS V1.2 and 128-bit encryption. Please stay safe and upgrade your browser if you're not already using one from the list.

We're here to help, and offer a dedicated web support service for our customers. Please contact us if you are unsure of anything and need help.