Cancellations & Refunds

Things often don't go to plan and should you need to cancel your flight here's what you may be entitled to depending on your situation and the route or fare you booked.

I want to cancel my booking

Select the fare you booked to find out what's refundable. You'll find the fare you booked on your booking confirmation email and your ticket.

Flights within Europe

  • Plus fares are non-refundable as cash refunds except government taxes and charges.
  • Change fees, seat fees and baggage fees are non-refundable.
  • Plus fares are eligible for a voucher refund once it is requested no less than 14 days before your scheduled departure date.
  • You can request a full cash refund up to two hours before scheduled departure time.
  • If the original fare type booked was non-refundable, and then subsequently changed, only the fare difference is eligible for a cash refund.
  • Change fees, seat fees and baggage fees are non-refundable.
  • Advantage fares are eligible for a voucher refund once it is requested no less than 14 days before your scheduled departure date.
  • You can request a full cash refund up to two hours before scheduled departure time.
  • If the original fare type booked was non-refundable, and then subsequently changed, only the fare difference is eligible for a cash refund.
  • Change fees, seat fees and baggage fees are non-refundable.
  • AerSpace fares are eligible for a voucher refund once it is requested no less than 14 days before your scheduled departure date.
Transatlantic Flights

Flights to/from the United States may be cancelled and refunded in full within 24 hours of booking provided the booking is made at least 7 days in advance of departure. Please complete our Refund Request Form to request cancellation and refund.

 

Economy Fares

  • Smart fares are non-refundable as cash refunds except government taxes and charges.
  • Change fees, seat fees and baggage fees are non-refundable.
  • Smart fares are eligible for a voucher refund once it is requested no less than 14 days before your scheduled departure date.
  • You can request a full cash refund up to two hours before scheduled departure time.
  • If the original fare type booked was non-refundable, and then subsequently changed, only the fare difference is eligible for a cash refund.
  • Change fees, seat fees and baggage fees are non-refundable.
  • Flex fares are eligible for a voucher refund once it is requested no less than 14 days before your scheduled departure date.

 

Business Fares

  • Request a full cash refund less 15% if you cancel before the flight's scheduled departure time.
  • If the original booking was upgraded only the fare difference is eligible for a cash refund.
  • Change fees are non-refundable.
  • Business fares are eligible for a voucher refund once it is requested up to 14 days before your scheduled departure date.
  • A full cash refund applies only if you cancel before the flight's scheduled departure time.
  • If the original fare type booked was non-refundable, and then subsequently changed, only the fare difference is eligible for a cash refund.
  • Change fees are non-refundable.
  • Business Flex fares are eligible for a voucher refund once it is requested up to 14 days before your scheduled departure date.

 

Please note any eligible refunds:

  • may be subject to a refund administration fee
  • will be processed to the original form of payment
  • will be notified to you by email once processed

If you booked through a travel agent, online agent or another airline, please contact them to request any refunds.

Please note that cancellation of individual flight segments within a multi-segment itinerary is considered a change. This may result in an increase in fare and a change fee.

Request a Voucher Refund

OR

Request a Cash Refund

All fare types allow you to change your flight
If your booking was made on aerlingus.com, you can change the travel dates, times, destination or upgrade your fare type via Manage Trip. However if your booking includes partner airline connections, or was made with our Reservations Team, please contact us in order to make the required changes. If you booked through a travel agent, online agent or other airline, you should contact them directly.

My flight is in less than two hours

If you cancel your booking within two hours of your scheduled departure time you will only be entitled to claim a refund of government taxes and charges.

If your scheduled departure time is further than 2 hours out, check the rules that apply to your fare type above to see what you are eligible for.

Request a Tax Refund

My flight was booked by a third party

If you booked through a travel agent, online agent or another airline, please contact them to change or cancel your booking, or to request a refund.

I made a duplicate booking

Please request a refund within 24 hours. Once you do, we'll refund the last booking made if the customer names and itinerary on both are identical.

Request a Cash Refund

I'm cancelling due to a bereavement

If you need to cancel due to the death of an immediate family member* or travelling companion, please request a voucher refund or cash refund, and select 'Bereavement' option.

The flight must be cancelled prior to departure, and you will need to supply a death certificate before we can process the refund back to the original form of payment.

If you want to change your flight due to a bereavement please contact us for assistance.

*We define immediate family members as:
Spouse, children, parents, grandparents, grandchildren, brothers, sisters, father-in-law, mother-in-law, brother or sister-in-law, son or daughter-in-law, nieces, nephews, aunts and uncles.

Request a Voucher Refund

OR

Request a Cash Refund

I didn't cancel but I missed my flight

If you miss a flight you can still claim a refund of government taxes and charges by requesting a Tax Refund up to 30 days after the flight date.

We will process any amount eligible for refund back to the original form of payment (credit card, voucher, Avios account, etc.) and notify you by email when processed. A refund administration fee may apply.

Request a Tax Refund

Types of refunds explained

In certain situations you can request a refund in the form of a voucher to be used within 5 years. The value of this voucher covers your fare, taxes, charges and fees like seats or bags you paid for. It does not cover third-party payments like car hire.

Who can apply for a refund voucher?
  • Customers who have booked a fare with additional flexibility included and decide not to travel. The refund voucher must be requested no less than 14 days before your scheduled departure date in this case. Applicable fare types are:
    • Flights within Europe = Plus, Advantage or AerSpace fares
    • Transatlantic flights = Smart, Flex, Business or Business Flex fares
  • Customers whose flight was cancelled or significantly delayed by Aer Lingus, and have been given the option of a voucher refund.

Request a Voucher Refund

Depending on the fare you purchased, you may be entitled to get a full cash refund of your fare and/or ancillary fees for seats or bags purchased.

You will be notified if you are entitled to a full cash refund of the fare and ancillary fees in other cases, such as if we cancel a flight.

Request a Cash Refund

If you miss a flight or would like to cancel your booking then you are entitled to claim back government taxes and charges within 30 days of the last flight. Carrier imposed fees are only refundable if permitted by the fare type purchased. Please note that a refund administration fee per passenger and per flight may apply. Find out more about government taxes and charges.

Request a Tax Refund

 

Schedule Change by Aer Lingus

At times we may need to change the time that a flight is scheduled to operate. In that event you will receive a communication from us, or your agent, which will detail your options.

Cancellation by Aer Lingus

In the event that we have to cancel a flight, you will receive a communication from us, or your agent, which will detail your options.

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