Disability Assistance

Your comfort and safety are our top priorities and we are committed to ensuring a positive travel experience for all our passengers. Depending on your disability or condition, special assistance is available at all airports to support you with the various aspects of your journey.

If required, this assistance can help you:

  • Navigate the airport
  • Check in for yourself, your baggage and any mobility devices
  • Make your way to the aircraft
  • Board and get seated on the plane
  • Disembark from the aircraft
  • Collect your baggage and mobility devices
  • Exit the airport


Throughout your journey, you will need to look after your personal care during the flight, such as eating and taking medicine, personal care in the toilet and the needs of your service dog.


You will have to need to travel with a carer if you need help to do any of the following:

  • Lift yourself, for example in or out of your seat
  • Reach an emergency exit unaided
  • Communicate with the crew on safety matters
  • Unfasten your seat belt
  • Retrieve and fit a life jacket
  • Fit an oxygen mask


To book any type of special assistance, please submit your request at least 48 hours before departure, either online or by calling our Special Assistance team:

Ireland: (353) 1 761 7839
North America: (877) 351-6882

We would ask that if you are booking special assistance by phone that you give us 48 hours' notice before departure.

For oxygen requests, call us at least 24 hours before departure.

If you make any modifications to your booking after requesting special assistance, you will need to request that assistance again.


If you would like to request assistance or help with your mobility device, please select from the options below.

Request mobility device online no later than 48 hours before departure

Use this form to request mobility assistance or declare your own mobility device

Request mobility assistance

For all other special assistance requests

Request other assistance

Book assistance via phone at least 48 hours before flight

Contact us


We understand the importance of accommodating your seating preferences and will make every effort to meet your needs, subject to safety requirements and seat availability.

If you are travelling with a carer, we will make all reasonable efforts to seat them next to you. Please note that in certain situations, we may require you to travel with a carer, see "Passengers Travelling with a Carer" below.

You can reserve your seat at the time of booking or later through the Manage Trip feature. Alternatively, you can contact us at any time.

For passengers with reduced mobility or who are travelling with service dogs, please be aware that for safety reasons you cannot sit in an emergency exit row. You may sit in a bulkhead row seat.

All passengers travelling with Aer Lingus must be able to use the normal aircraft seat, with the seatback in the upright position when required. If you need to use postural support, please see the information on approved harnesses below.

If you need to use a seat support or harness, you will be seated in the last row of the aircraft, as the seat behind becomes unusable.

Aircraft Seat Accessibility

Aircraft Business Class Economy Class
Airbus A330-300* Fully moveable armrests at positions
1AG, 2DH, 3AG, 4DH,
5AG, 6DH and 7ADGK.
Semi-moveable armrests
(raise at a 45° angle to seat back).
Exit and bulkhead rows have fixed armrests.
Airbus A330-200* Fully moveable armrests at positions
2AGH, 3D, 4AGH, 5D and 6AGH.
Semi-moveable armrests
(raise at a 45° angle to seat back).
Exit and bulkhead rows have fixed armrests.
On-board toilets are not wheelchair accessible however the on-board aisle chair provides accessibility to the toilets.

Aer Lingus will make all reasonable efforts to arrange seating to meeting the needs of passengers with disability or reduced mobility on request and subject to safety requirements and availability.



Persons with a disability are entitled to certain accommodations and services under the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

As a large foreign carrier, Aer Lingus is subject to requirements in Parts 1 and 2 of this regulation for all flights operated to, from and within Canada.

The Aer Lingus accessibility plan is prepared pursuant to Canada's Accessible Transportation Planning and Reporting Regulations (ATPRR).

By continuing to implement the initiatives described in the plan, we will make further efforts to ensure that the services provided in connection with our scheduled flights to and from Canada are more comfortable and convenient for customers with disabilities.

Accessibility Plan under the Canada Act

U.S. residents who feel that we have violated any provision of Title 14, Code of Federal Regulations, Part 382 (available on the U.S. Department of Transportation website transportation.gov) may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 via the following channels:

U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590

Aviation Consumer Protection Division.

U.S. Department of Transportation (DOT) Disability Hotline
If you’ve experienced time-sensitive, disability related, air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) for assistance. This hotline is available from 7a.m. until 5p.m. EST, Monday through Friday.