Disability Assistance

Aer Lingus will inform both your departure and arrival airports that you've requested a wheelchair and assistance from check in to the aircraft. We will also notify them if you've requested a carry-on service. This is designed for passengers who are completely immobile and unable to make their way to their seat unaided. Passengers must be capable of sitting upright in their seat.

Disabled passengers and passengers with reduced mobility can travel with up to two pieces of mobility equipment at no charge. If you will be travelling with a battery-operated wheelchair, please see Battery-operated wheelchairs and mobility devices for more information.

We accept wheelchairs and other mobility aids weighing over 120kg (or where the heaviest individual part weighs more than 120kg) at all of our airports. However, we require advance notice for any device heavier than 120kg to ensure there is suitable lifting equipment available

Due to safety and space limitations, we can only accommodate 1 x electric mobility device on Aer Lingus Regional flights operated by Emerald Airlines, up to a maximum weight of 128kg.

Check your wheelchair dimensions below.

If you need to travel with a battery-operated wheelchair or other mobility device, you will need to check it in. We will carry it in the aircraft hold.

All aircraft in our Airbus fleet (A330, A321, and A320) are equipped with on-board wheelchairs.

On-board toilets are not wheelchair accessible, however the on-board aisle chair provides accessibility to the toilets.

There is no on board wheelchair available on Aer Lingus Regional flights operated by Emerald Airlines.

Please contact us at least 48-hours' notice of your special assistance requirements.

If you need to travel with a battery-operated wheelchair or other mobility device, you will need to check it in and we will carry it in the aircraft hold.

We need to know certain information about the device in order safely stow it in the hold such as:

• The type of your device
• The weight of your device
• The dimensions of your device (see above)
• If your device is battery operated, and if the battery can be removed (see below)
• How the device should be immobilised (e.g. keyed ignition, switch, airsafe connector, other)
• If your device is suitable for high-altitude transportation

Use this form if you are travelling with your own mobility device. You must advise us at least 48 hours before departure if you will be travelling with a battery-operated wheelchair or other mobility device.

Due to safety and space limitations, we can only accommodate 1 x electric mobility device on Aer Lingus Regional flights operated by Emerald Airlines, up to a maximum weight of 128kg.

Wet cell batteries can be accepted either securely attached to the chair and stored upright or integrated into the device with the power disconnected to prevent accidental activation. If the battery is removable it must be placed in a box that has rigid, leak proof packaging. It should be impervious to battery fluid and surrounded by compatible absorbent material sufficient to absorb the total liquid contents.

Wet cell batteries CANNOT be accepted for travel on Aer Lingus Regional flights operated by Emerald Airlines.

See also our guidance on Dangerous Goods.

AMSAFE Cares harnesses are only for use by children aged 1 to 4 weighing between 22-44lbs (10-20kg) and whose height is 40 inches (100cm) or less. in height which equates to an approximate age of 4 years.

Crelling harnesses: Please refer to the manufacturer's age guidelines for safety and suitability.

Meru Travel Chair is suitable for use by disabled children from 3–11 years and certified for children up to the age of 16, depending on weight and height. The Chair is designed for children up to a weight of 35kg provided they have a sitting shoulder height of between 320mm and 520mm (from base of seat to shoulder).

None of these harnesses can be used in Aer Lingus Business Class seats.

Infant restraints

A suitable harness, infant loop belt or aircraft approved forward facing car seat can be used. Please contact us about seating restrictions for infants using a restraint. Loop belts and car seats can be used in row 1 of the business cabin on A330 aircraft only. For safety reasons, car seats cannot be used on single Business Class seats such as throne seats.

Restrictions on Aer Lingus Regional flights operated by Emerald Airlines

(Flight number range 3000-3999)

Crelling harnesses are permitted for use on board Aer Lingus Regional flights

Aer Lingus Regional do not provide these harnesses, and if you intend to use one on board you must send us a special assistance request as soon as possible before the flight (no later than 48 hours before departure). The make and model of the harness should be included, along with details of any other particular requirements.

AMSAFE CARES harnesses are permitted for use on board Aer Lingus Regional flights with the following restrictions:

• Child must be seated at a window and not at a restricted row or bulkhead row.
• The child must be assigned their own seat.
• Children using the AMSAFE Cares harness must not be bigger than 40lbs (18kg) in weight or 40 inches (100cm) in height which equates to an approximate age of 4 years.

If you’re blind or have a low level of vision and require assistance for your journey through the airport, or you’re intending to travel with an assistance dog, we’ll be delighted to help you. It’s important, however, that your special assistance request is made at least 48 hours before you travel.

A member of our staff will be happy to escort you through the terminal and help you to board or disembark your flight (assuming 48-hour notice has been provided). Please feel free to advise our airport staff or cabin crew of your preferred method of being guided.

We’ll happily allow you to pre-board the aircraft; just contact our customer service staff at the boarding gate. Our cabin crew will provide you with an individual safety briefing.

Aer Lingus accepts trained service dogs for travel with passengers with a disability or reduced mobility. A trained service dog must be individually trained to do work or perform a task for the passenger's benefit.

The carriage of trained service dogs is subject to the conditions outlined below. Trained service dogs must also be compliant with the pet travel rules at your destination, see Travelling with Pets for more information.

We only accept dogs as service animals for carriage in the cabin of our aircraft. Pets, emotional support animals or service animals in training will not be accepted for travel on board any Aer Lingus aircraft.

For safety reasons, all trained service dogs must be harnessed, leashed or otherwise tethered at all times on the aircraft. If a passenger is unable to keep physical control over the service dog, even if the reason is related to the person's disability, Aer Lingus reserves the right to deny transport of the animal in the cabin.

General requirements for travelling with Trained Service Dogs on ALL Aer Lingus flights

• Service dogs must be harnessed, leashed or tethered at all times and must be clean and well-behaved.
• The following breeds of dog must be securely muzzled and be led by a sufficiently strong chain or leash not exceeding two metres in length by a person over the aged of sixteen years who is capable of controlling the dog: American Pit Bull Terrier; Bull Mastiff; Doberman Pinscher; English Bull Terrier; German Shepherd (Alsatian); and Japanese Akita.
• We recommend that you contact our Special Assistance team as early as possible to assign your seating and at the latest 24 hours before departure. We will make every reasonable effort to accommodate requests made within 24 hours of departure.
• Service dogs must be able to fit at your feet, under your seat or in your lap (more than one dog or a large dog may not be seated in your lap).
• If the service dog is in a kennel, it must fit under the seat in front of you with the dog in it.
• If you are travelling with your service dog in business class, you will forfeit the lie-flat feature in your seat order to accommodate your service animal on the floor space at your feet.
• Service dogs may not be seated in an exit row, protrude into or block any aisle.
• Service dogs travel for free provided they fit in the allotted space. If your service dog(s) will not fit into the allotted space, you may be required to pay for an additional seat if available, or to rebook on another flight with more seat availability or transport the dog as a pet.
• Final approval for travel will not happen until you arrive at the airport and it is determined that the animal will safely fit within the allotted space.

Specific requirements for flights within Europe

• Trained service dogs must have an Assistance Dog Identification Card provided by the qualifying organization. Accredited trained service dogs must be trained by an organisation that is accepted by, and affiliated to, the International Guide Dog Federation (IGDF) or Assistance Dogs International (ADI). Documentation showing the qualifying organisation's affiliation must be provided.
• Passengers are requested to send us a special assistance request at least 48 hours in advance of travel to notify us of their intention to travel with a trained and accredited service dog.
• There is a limit of one service dog per passenger free of charge except for passengers travelling on connecting flights (same itinerary) to/from USA and Canada (see below).

Specific requirements for flights to/from North America

Aer Lingus will accommodate Trained Service Dogs onboard our services to/from the USA and Canada (including connecting flights on the same itinerary) subject to the following conditions:

• Passengers travelling to/from the USA must complete and submit the US DOT Service Animal Air Transportation Form available here prior to travel attesting to the animal's health, training and behaviour. If your flight time is eight hours or longer you are also required to complete a US DOT Service Animal Relief Attestation Form available here, attesting that the dog will not relieve itself in the aircraft or can do so in a sanitary manner.
• Please view the new requirement for bringing service dogs into the US from 01 August 2024 (US Centers for Disease Control and Prevention (CDC)).
• Passengers travelling to/from Canada or Barbados must complete and submit the Service Animal Air Transportation Form prior to travel, attesting to the animal's health, training and behaviour.
• For travel booked 48 hours or more prior to departure, customers must submit this documentation 48 hours prior to your flight via the Special Assistance Request Form.
• For travel booked less than 48 hours prior to departure, you may present the documentation at the airport check-in desk or departure gate.
• There is a limit of two service dogs (at no charge) per passenger including passengers travelling on connecting flights (same itinerary) to Europe.

If you have any difficulty accessing the required forms please contact our Special Assistance team.

Aer Lingus is not obliged to accept service dogs for carriage if the required documentation has not been provided by the passenger prior to boarding.

If you’re Deaf or hard of hearing and wish to contact us with any queries, to request booking assistance or to notify us of your requirements, please send us a special assistance request. We ask that you give us a minimum of 48 hours’ notice of your intention to travel. We’re here to help you every step of the way – please advise our airport staff and/or cabin crew of your preferred method of communication.

At the airport, monitors will display the most up-to-date information on your check-in area, boarding gate and boarding time. Please keep an eye on the screens, as last minute changes can happen. Switch your hearing aid to ‘T’ at airports where you see signs that induction loops are in use. This will make airport announcements more audible by reducing the background noise of a busy terminal.

We’ll be happy for you to pre-board the aircraft, just talk to our customer service staff at the boarding gate. Our cabin crew will provide you with an individual safety briefing and you may review our safety information cards for each aircraft type.

When you’re on board, your hearing aid may be used at any time during your flight. For safety reasons however, you won’t be able to sit at emergency exit rows.

Download the SignLive app

SignLive is a friendly video interpreting service that connects Irish Sign Language (ISL) and British Sign Language (BSL) users with qualified interpreters via the SignLive app or website, making communication easy and accessible.

How can it help?

SignLive offers Deaf and customers who are hard of hearing easy access to qualified interpreters via video call. This allows for smooth, real-time communication with the Aer Lingus Customer Care Team to provide a more inclusive, accessible and positive experience.

You will need to manage the following throughout your journey:

• Eating, administering medication/medical procedures, and other personal needs
• Use of and hygiene in the bathroom
• The needs of your service dog.

If you require assistance with any of the following activities, you will need to travel with a carer:

• Lifting yourself, such as when moving in or out of your seat
• Reaching an emergency exit unaided
• Communicating with the crew about safety matters
• Fastening/Unfastening your seat belt
• Retrieving and fitting a life jacket
• Fitting an oxygen mask.

If you cannot manage any of these activities unaided, please contact our Special Assistance Team as soon as possible and at least 48 hours in advance of your flight to confirm your circumstances.

The decision as to whether a passenger must be accompanied by a carer will be made by Aer Lingus when the passenger makes their circumstances known. Please note that if a decision is made that a passenger must be accompanied by a carer, we will provide the reasons for this decision, in writing if requested, within five working days.

If you use a cane, walker, rollator, crutches, or prosthetic devices, we do not require you to inform us in advance, but you may complete our Special Assistance Request Form for a notation to be added to your reservation. You may also advise us when completing the form if you require any additional assistance. Walkers and rollators will be placed in the hold. For flights operated by Emerald Airlines, there is a limit on the number of devices due to the small size of the aircraft's hold.

Aer Lingus may seek a doctor’s advice on clearance of passengers with learning difficulties who are travelling alone.

Such passengers are required to provide us with a minimum of 48 hours’ notice of their intention to travel. Please contact our Special Assistance Team, who’ll be happy to help.

Together with the Kinney Center at Saint Joseph's University, we have developed a series of visual guides that can be used by families to prepare and familiarise individuals with autism for their upcoming trip. These visual guides follow each stage of a typical customer journey on Aer Lingus with slight variations - for example, in-flight entertainment screens are only available on our transatlantic flights.

In addition, we welcome any family or companion travelling with someone on the autism spectrum to send us a special assistance request with the name and booking reference of your upcoming flight on Aer Lingus and we will do our best to make your flight a pleasant one.

Download the Visual Guides