We understand the inconvenience delayed baggage can cause, please rest assured, we will do everything possible to return your bag as quickly as we can and 90% of all delayed bags are returned to customers within 5 days.
We consider a bag delayed if it is missing at the belt upon arrival.
Next steps if your bag is delayed:
Please let us know your bag has been delayed at the kiosk in the arrivals hall or through the ReportMyBag form. Please only fill this form in once, as filing multiple reports will delay tracing.
You will need your Baggage Tag Number, e.g. EI654321 (shown on any receipts given to you when you checked in).
When we receive your report, we will keep you informed about the status of your bag by email.
Please note, if your bag was delayed and Aer Ligus was the carrier, you must report as soon as possible, to claim for essential expenses incurred.
Report Delayed Baggage
Once you have reported your bag as delayed, you will receive an email with a Bag Tracing Number. You can use this number to check the latest status of your bag through the baggage tracing platform WorldTracer. Alternatively, you can call the Bag Tracing team on +353 1 761 7838.
Please ensure your name, latest address, flight information and bag type details are correct, you can update your details in WorldTracer.
Trace Your Baggage
Please contact your travel insurance provider directly regarding any claims.
If you hold personal travel insurance, we can provide you with evidence to support your claims concerning your delayed or lost baggage. Please log your request via Post Travel Enquiry form.
Please submit your claim to our Customer Support Team using our Post Travel Enquiry form and please include:
And attach the following as a single PDF (one attachment per form):
We will reimburse reasonable essential expenses incurred as a result of your bag being delayed, such as the purchase of essential items (e.g. toiletries)*.
However, if you experience a longer delay (up to 21 days) we will reimburse reasonable purchases for replacement items made during this time.*
Reasonable essential expenses are generally assessed in accordance with the amounts set out in the table below**:
| Time period your baggage is delayed | Amount |
|---|---|
| Day 1–2 | €50 |
| Day 3–7 | €30 |
| Day 8–21 | €20 |
| Note amounts outlined above are average per day. | |
If you haven't received your baggage after 72 hours, please fill in our Bag Contents form and email it to central.baggage-tracing@aerlingus.com. The extra information you provide will help us to speed up the search.
Complete Bag Contents form
If your baggage is delayed after 21 days, we consider it to be lost and in line with our obligations under the Montreal Convention, you can apply for compensation.
We will offer to settle your claim up to our maximum liability (which is the Euro equivalent of 1,288 Special Drawing Rights). As of December 2023, our maximum liability equates to approximately €1,550.
Please note: any reimbursements in respect of essential expenses will be deducted from the final claim settlement if the bag is not located.
Upon request, we can provide you with evidence to support travel insurance claims concerning your lost or delayed baggage. Please log requests using the Post Travel Enquiry form.
*Please keep hold of your receipts, as they will be required when submitting your claim.
**These values are for guidance only and do not constitute a daily limit or cap. All claims for expenses will be handled on an individual basis up to our maximum liability.
If your baggage is damaged while in transit with us, we will ensure that your items are replaced.
Please report your damaged baggage at the information desk when you arrive at the airport.
Damage not reported at the time of arrival must be reported through our Post Travel Enquiry form, within seven days of receiving your baggage.
Your report will be assessed and reviewed by our team and details on the next steps will be outlined. You will also receive a Property Irregularity Report reference number.
Please note: We don't cover minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.
Report Damaged Baggage
We accept no liability for damage to unchecked cabin baggage, unless such damage is caused by our negligence.
If your checked baggage is damaged, you have certain entitlements. Any compensation due to customers with baggage related claims adheres to our terms and of carriage.
Airlines have limited liability for damaged baggage. If you hold personal travel insurance we advise you to contact them directly to initiate a claim.
Make a claim: If you don't hold any personal travel insurance, all claims must be reported to our Customer Support Team using our Post Travel Enquiry form and please include:
And attach the following as a single PDF (one attachment per form):
Damaged Baggage Claim
If you've left something on board one of our aircraft arriving into Dublin Airport or in our Aer Lingus lounge at Dublin Airport, please use the WeReturnIt lost items return service to locate and retrieve your item.
For lost property queries at London Heathrow airport, please use the following lost items return service: missingx.com/.
For all other airports, please contact their lost property departments.
While we'll absolutely help you to find your lost property, it's important to note that we can't accept liability for anything you've left on board our aircraft or in any of our lounges.