Aer Lingus is committed to respecting your privacy and protecting your personal information. View our Privacy Statement here. Aer Lingus uses a Robotic Process Automation (RPA) platform to process an Automated Refunds System that is able to process, without human intervention, many of the 'Tax-Only' Refund requests received from our guests. If you have any questions about the automated decision making please contact the Data Protection Officer for Aer Lingus at privacy@aerlingus.com or in writing to Data Protection Officer, Aer Lingus, Dublin Airport, County Dublin, Ireland.