Post Travel Enquiry form

Please use this form if you have a complaint or compliment regarding your recent trip, or if we have failed to deliver a service or favourable experience. To update an existing case, please use the Case Update form and include your case reference.

Aer Lingus is committed to respecting your privacy and protecting your personal information. View our Privacy Statement here. Aer Lingus uses a Robotic Process Automation (RPA) platform to process an Automated Refunds System that is able to process, without human intervention, many of the 'Tax-Only' Refund requests received from our guests. If you have any questions about the automated decision making please contact the Data Protection Officer for Aer Lingus at or in writing to Data Protection Officer, Aer Lingus, Dublin Airport, County Dublin, Ireland.

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