Post Travel Enquiry form

Please use this form if you have a complaint or compliment regarding your recent trip, or if we have failed to deliver a service or favourable experience. To update an existing case, please use the Case Update form and include your case reference.

If you have already submitted this form and wish to speak to us about an aspect of your claim, you can contact us using these details:

USA / Canada: (516) 622-4035 Mon - Fri 09:00 - 13:00 EST

Ireland / UK / Europe: +353 1 7617837 Mon - Fri 11:00 - 15:00 IST

To request other types of assistance please go to our Upcoming Travel Enquiry form or our Refund Request form

Aer Lingus is committed to respecting your privacy and protecting your personal information. View our Privacy Statement here. Aer Lingus uses a Robotic Process Automation (RPA) platform to process an Automated Refunds System that is able to process, without human intervention, many of the 'Tax-Only' Refund requests received from our guests. If you have any questions about the automated decision making please contact the Data Protection Officer for Aer Lingus at or in writing to Data Protection Officer, Aer Lingus, Dublin Airport, County Dublin, Ireland.

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