Disrupted flights
What happens when my flight is disrupted?
We're sorry if your flight has been delayed or cancelled. We understand how disruptive and inconvenient this can be. This page is here to help you discover what options you have, what you are entitled to and what you can do next.
What options do I have?
1. View email or SMS that we sent the lead booker
This will show your specific options of which you can choose one. If you haven't received this communication yet, please bear with us, you will get it soon.
View general information about your options.
2. Cancelled flight or missed connection? Choose the best option that's on your email
In the vast majority of circumstances we will rebook you on the next available flight. But we will also give you the option to change to a different flight yourself or cancel and request a refund.
If you have missed a connecting flight you should go to our Connecting Flights desk at Dublin airport, talk to one of our team at other airports, or contact us
3. Have a delayed flight? View our live flight status
This will show you the latest status of your flight and when you can expect to fly. Simply input your flight details when prompted.
If you have booked with a third party like a travel agent, booking agent, or partner airline your next step is to contact them for assistance.
What are my entitlements?
When a flight has been significantly delayed or cancelled you may be entitled to overnight accommodation, refreshments or transport to and from the airport. Here's a little more information on how that works.
If your flight change involves an overnight wait, you may be eligible for hotel accommodation. Should this happen, we will aim to provide customers at North American airports and at Shannon with a complimentary stay by emailing the lead passenger with a link to book your own room/s. At other airports, or if this way of booking isn't available, please ask our airport staff for assistance.
View general information about your options.
Can I source my own accommodation?
If you cannot arrange accommodation through the email link or airport staff, you may find your own accommodation. We will reimburse any reasonable expenses under EU Regulation 261/2004.
Depending on how long your delay or wait for rebooked flight is we will provide you with refreshment vouchers. These will cover reasonable meals and drinks expenses (excluding alcohol) you may incur. If we are unable to provide vouchers you should keep the receipts and we can reimburse any reasonable expenses that are applicable under EU Regulation 261/2004.
If your flight is changed on the day you were due to depart, and you require ground transportation to your final destination, or if you need transportation to the hotel we provided you with, our team at the airport will be happy to arrange this for you.
If you prefer to make your own arrangements, we can reimburse any reasonable transport costs incurred by you, if applicable under EU Regulation 261/2004.
Depending on the disruption circumstances, or the option you choose, you may have further entitlements under EU Regulation 261/2004.
My flight has been rebooked. What do I do next?
Our rebooked flight information page has everything you need to know from checking in for your new flight, to what to do if you have a connecting flight.
Still need help?
If you haven't received an email or SMS with options from us or have a missed connection then please talk to one of our team in the airport or contact us.
