Contact Us

Here you'll find the most up-to-date information about flight cancellations, how to report or check the status of a delayed bag, plus all the best ways to contact us.

Flight Cancellations

If you are booked to travel on any of our impacted services, we will contact you directly and advise you of your booking options.

If your flight has unfortunately been cancelled you have 3 options:


1. Change your booking online

2. Request a voucher for future travel

3. Request a cash refund

You can also check the exact status of your flight if travelling today or tomorrow:

Check Flight Status

Delayed baggage

We understand the inconvenience delayed baggage can cause, please rest assured, we will do everything possible to return your bag as quickly as we can and 90% of all delayed bags are returned to customers within 5 days.

Report a Delayed Bag

If you're waiting for an update on a bag you have reported as delayed, you can check the status of your bag below.

Check Bag Status

Please ensure your name, latest address, flight information and bag type details are correct, so we can better identify and return your bag as soon as possible.

Update Delayed Bag Details

Flight disrupted? Or need to make a payment?

 

Call us

 

Our agents are here for you 24/7

 

Belgium:
Luxembourg:
Netherlands:
Portugal:
Spain - Customer Services:
 
Free phone
Switzerland:
USA/Canada:
Barbados:
Australia:

Other queries

 

Chat with us

 

Chat to an agent Mon–Sun 7am–10pm (Irish Time).

Chat to our bot 24/7.

Note: Please call us if your query requires a payment.

 

Facebook messenger

Facebook Messenger or Guest chat

Click the chat feature at the bottom of the screen
Can't see it? You may have functional cookies diabled. Change cookie preferences.
Whatsapp

WhatsApp

Start chatting to us here on WhatsApp.
Twitter

Twitter

You can also chat with us here on Twitter.

Get the information you might need right here

 

Here are some common customer queries that you can find the answer to on our website.

Contact a specific department directly

 

The following teams have direct numbers to assist you.

 

For details on what to do if your bag didn't arrive or to check the status of a bag reported as delayed, please see our delayed or missing bags information section. Otherwise, call us using the following numbers open 24 hours, 7 days.

 

Ireland:
United Kingdom:
Continental Europe:
USA &: Canada

 

Check Bag Status

 

Call us within 3 business days of your flight departure
Please call us for any assistance requests within three business days of your flight departure. For oxygen requests, call us at anytime.

Request online no later than 48 hours before departure
Send us your request at time of booking or no later than 48 hours before departure.

 

Ireland:
 
Open 24 hours, 7 days (Medical queries only)
United Kingdom:
 
Open 24 hours, 7 days (Medical queries only)
Continental Europe:
 
Open 24 hours, 7 days (Medical queries only)
USA & Canada
 

Open 24 hours, 7 days

If you have a disability and are experiencing difficulty accessing aerlingus.com please call us on (877) 351-6882

 

 

 

Bookings of up to 25 passengers can be made online. Contact Group Sales by phone for bookings of more than 25.

 

Ireland:
 
Mon-Fri: 09:00-17:00
United Kingdom:
 
Mon-Fri: 09:00-17:00
USA & Canada:
 
Mon-Fri 09:00 – 17:00 ET

 
Mon-Fri: 09:00-17:00
Belgium (and Luxembourg):
 
Mon-Fri: 09:00-17:00
 
Mon-Fri: 09:00-17:00
 
Mon-Fri: 09:00-17:00
 
Mon-Fri: 09:00-17:00
Netherlands:
 
Mon-Fri: 09:00-17:00
Spain (and Portugal):
 
Free call number. Mon-Fri: 09:00-18:00
Switzerland:
 
Mon-Fri: 09:00-17:00

 

 

For any queries about our loyalty programme, please contact AerClub using this form, or call us on the following numbers open 24 hours, 7 days.

Please Claim Avios and Tier Credits here.

 

Ireland:
United Kingdom:
Continental Europe:
USA &: Canada

 

 

Complete your task online

 

For certain tasks, it's more efficient to use our online forms to submit your request.

 

Already submitted a request?

If you have already submitted a form and have a Case Number, please use our
Case Update form to add, amend or follow up on anything related to that request.

 

Share your feedback

 

We'd love to hear from you. Please leave your feedback via the channels below.

 

Compliment

Let us know if you were happy with any aspect of our service via this form.

 

Complaint

Please let us know of any aspect of your experience that you were not entirely satisfied with via this form.

 

User experience feedback

We really appreciate any feedback on your aerlingus.com experience. Share your suggested improvements with us using the 'feedback' tab at the side or bottom of the screen.