Cancellations & Refunds

Plans change all the time, so if you need to cancel your booking, here's all you need to know about how to do it and what your entitlements are.

Please note that we have waived our change fees on all flights booked with us for travel up to 30 September 2020 regardless of fare type.

If there is a fare difference, it will apply. This means you that will have to pay any difference in cost between the original price paid and the price available at the time the change is being made.

All other fare conditions remain as outlined.

Cancelling a Booking

Bookings made with Aer Lingus

If you booked on aerlingus.com and need to cancel a booking please fill out our Refund Request Form. We will process any amount eligible for refund back to the original credit card within 7 days and notify you by email when processed.

Flights to/from the United States may be cancelled and refunded in full within 24 hours of booking provided booking is made at least 7 days in advance of departure. Please complete our Refund Request Form to request cancellation and refund. (US DOT regulatory requirement - 259.5(b)(4))

Cancellations or changes must be made up to two hours before the scheduled departure time, after which all money associated with the flight (with the exception of Government tax) is forfeited. If the flight is not flown, a refund of Government taxes is permitted, and must be requested via our Refund Request Form within one month of the booked travel date. We will process any amount eligible for refund back to the original credit card within 7 days and notify you by email when processed.

Note that cancellation of individual flight segments within a multi-segment itinerary is considered a change and may result in an increase in fare and a change fee.

Our cancellation policy is specific to the fare type you have booked. Refunds may be subject to an administration fee.

Bookings made through a third party

For guests who booked via a third party (such as a travel agent, online agency or another airline), if you need to change or cancel your booking please contact the original sales agent directly.

Cancellations by fare type: Flights within Europe

Saver or Plus Fares

  • Saver / Plus fares are non-refundable.
  • Administration fees (booking and credit/debit card), seat fees, baggage and meal fees are non-refundable.

*US DOT regulatory requirement - 259.5(b)(4)

Advantage or AerSpace Fares

  • A full refund applies only if you cancel up to two hours before the flight's scheduled departure time.
  • If the original fare type booked was non-refundable, and then subsequently changed, only the fare difference is eligible for a refund.
  • Administration fees (booking and credit/debit card), seat fees, baggage and meal fees are non-refundable.

Cancellations by fare type: Transatlantic flights

Saver or Smart Fares

  • Saver / Smart fares are non-refundable.
  • Administration fees (booking and credit/debit card), seat fees, baggage and meal fees are non-refundable.

*US DOT regulatory requirement - 259.5(b)(4)

Flex Fares

  • A full refund applies only if you cancel up to two hours before the flight's scheduled departure time.
  • If the original fare type booked was non-refundable, and then subsequently changed, only the fare difference is eligible for a refund.
  • Administration fees (booking and credit/debit card), seat fees, baggage and meal fees are non-refundable.

Business Fares

  • A full refund less 15% plus all unused government taxes applies only if you cancel before the flight's scheduled departure time.
  • If the original booking was upgraded only the fare difference is eligible for a refund.
  • Administration fees (booking and credit/debit card) are non-refundable.
 

Business Flex Fares

  • A full refund applies only if you cancel before the flight's scheduled departure time.
  • If the original fare type booked was non-refundable, and then subsequently changed, only the fare difference is eligible for a refund.
  • Administration fees (booking and credit/debit card) are non-refundable.
If you need to cancel due to the death of an immediate family member or travelling companion, please use our Refund Request Form and attach a copy of the death certificate. We'll process your refund back to the original credit card.
If you need to change your return flight due to the death of an immediate family member or travelling companion, please contact us and we will assist you.
We define immediate family members as:
Spouse, children, parents, grandparents, grandchildren, brothers, sisters, father-in-law, mother-in-law, brother or sister-in-law, son or daughter-in-law, nieces, nephews, aunts and uncles.
In the event that you make a duplicated booking, please notify us immediately via our Refund Request Form. If we are notified within 24 hours we'll refund the last booking made provided the guest names and itinerary on both are identical.
If you booked directly with Aer Lingus and Aer Lingus has cancelled or delayed a flight due to a disruption, please see Flight Disruption Information for the latest details on current travel advisories and options for rebooking or requesting a refund.
If you booked via a third party (such as a travel agent, online agency or another airline), and your flight is cancelled you should contact the original sales agent directly.
At times we may change times or days of the week that a flight is scheduled to operate. If you booked directly through Aer Lingus, you will be notified by email. If you booked through a third-party, we will notify the original sales agent.
If the change is more than two hours or causes you to miss a connecting flight on the same ticket, you are entitled to a full refund, otherwise the rules of the fare purchased apply.