Things often don't go to plan and should you need to cancel your flight here's what you may be entitled to depending on your situation and the route or fare you booked.
To cancel your booking, choose the fare you selected for your flight and request one of the refund options available. You'll find the fare you booked on your booking confirmation email and your ticket.
Your flight will be cancelled once you submit the refund request form.
Flights to/from USA, Canada and the Caribbean may be cancelled within 24 hours of booking for a full refund provided the cancellation is made at least 7 days before departure. This applies to new purchases only, not to changes to an existing booking. Please complete our Refund Request Form to request cancellation and a refund.
For cancellations outside of this timeframe, please see the guidelines below.
If you booked through a travel agent, online agent or another airline, please contact them to change or cancel your booking, or to request a refund.
Contact us to cancel your flight.
Contact us to cancel your flight.
Contact us to cancel your flight.
Contact us to cancel your flight.
Please request a refund within 24 hours. Once you do, we'll refund the last booking made if the customer names and itinerary on both are identical.
If you need to cancel due to the death of an immediate family member* or travelling companion, please request a refund using this form.
The flight must be cancelled prior to departure, and you will need to supply a death certificate before we can process the refund back to the original form of payment.
If you want to change your flight due to a bereavement please contact us for assistance.
*We define immediate family members as:If you or a member of your booking party need to cancel due to a serious illness, please request a refund using this form.
Refund requests due to serious illness shall be considered on a case-by-case basis and authorised at the discretion of Aer Lingus.
The flight must be cancelled prior to departure, and you will need to supply a medical certificate endorsed by a doctor/physician before we can process the refund back to the original form of payment.
If you want to change your flight due to a serious illness please contact us for assistance.
If you cancel your booking within two hours of your scheduled departure time you will only be entitled to claim a refund of government taxes and charges.
If your scheduled departure time is further than 2 hours out, check the rules that apply to your fare type above to see what you are eligible for.
At times we may need to change the time that a flight is scheduled to operate. In that event you will receive a communication from us, or your agent, which will detail your options.
In the event that we have to cancel a flight, you will receive a communication from us, or your agent, which will detail your options.