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Digital Accessibility

Aer Lingus is committed to making its platforms accessible, in accordance with the European Union (Accessibility Requirements of Products and Services) Regulations 2023.

This Accessibility Statement applies to the following Aer Lingus platforms:

These platforms are designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level 'AA' of the Web Content Accessibility Guidelines 2.2 level AA.

This statement does not apply to other content or websites published on any of the Aer Lingus subdomains. Those websites and their content will have their own specific accessibility statement.

Aer Lingus platforms are partially compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines 2.2 level AA. See 'Non-accessible content' for more details.

Aer Lingus is committed to providing platforms that are accessible to the widest possible audience, regardless of technology or ability. We are continually improving the user experience for customers and adhering to the required accessibility standards.

We are currently working with a digital accessibility company, Vially to ensure we meet accessibility standards. An accessibility assessment is currently underway, including both internal evaluations and external audits by third-party specialists, to determine the extent of any non-conformities and inform future remediation efforts.

The Web Content Accessibility Guidelines (WCAG 2.2) defines requirements for designers and developers to improve accessibility for people with disabilities.

The Statement is based on a combination of manual and automated accessibility testing, using multiple platforms:

  • Windows (JAWS, NVDA),
  • Mac (VoiceOver),
  • iOS (VoiceOver) and Android (TalkBack) and their native accessibility tools.

A detailed issues log was created to measure against WCAG 2.2 standards. These issues were presented to the development team who are amending these issues and bringing our platforms into WCAG 2.2 AA compliance.

This statement was created in June 2025.

The statement was last reviewed in June 2025.

We welcome feedback on the accessibility of our platforms. If you have any comments or find any problems not listed on this page, please contact us via our complaints form.

We want to help you have best flying experience possible which is why we aim to offer you the best possible care and assistance.

To request assistance or find further information on assistance available when travelling with Aer Lingus, see our special assistance section.

Our platforms are designed to be compatible with the following most used assistive technologies:

  • The latest version of Google Chrome, Microsoft Edge and Apple Safari browsers;

in combination with the latest versions of NVDA, VoiceOver and TalkBack.

The accessibility of our platforms relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

Despite our best efforts to ensure the accessibility of our platforms, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.

Known limitations for this platform:

Keyboard/Screen reader navigation is not yet accessible on parts of the website.

Skip to content link is not yet implemented.

Images – we are currently working through images to add contextual alternative text.

Forms – we are currently working through forms to add accessible error validation and focus.

Videos – we are currently working through videos to add accessible captions and other media alternatives.

Link Text – we are working to remove links named 'click here' and 'find out more' where possible, links will be given clear, unique and descriptive labels.

Colour Contrast – we are adjusting the colour contrast of all text, elements and backgrounds in order to reach a higher contrast ratio.

Moving Content – we are currently adding alternative functionality to all moving, blinking or auto-scrolling content across our platforms.

Correctly structured content with good heading usage – we are creating logical heading structures on our pages.

Cross operating system compatibility – has not yet been implemented in every section. We are currently updating CSS for desktop and mobile.

Mobile navigation – along with cross operating system compatibility, once CSS has been updated, we will audit for mobile navigation and ease of use for screen readers.

Third-party content – there are areas of our website controlled by third-party companies, such as the event submission form. These are not funded by, developed, or controlled by [client name], but work is in progress to resolve as many issues related to these areas as feasibly possible.