If you leave some of your belongings on board one of our aircraft or in one of our lounges, this section will tell you what you should do and how we can help.
While we'll absolutely help you to find your lost property, it's important to note that we can't accept liability for anything you've left on board our aircraft or in any of our lounges. We ask you to try and keep a check on your belongings while you're travelling.
If you do leave something behind, please contact us as soon as you've realised your items are missing. If you've left property at the airport, you'll need to contact the relevant airport authority's lost property department instead.
If your baggage has been delayed or is missing, you can get more specific information on baggage tracing and your entitlements in our Delayed, Missing and Damaged Bags section.