Refund Request Form

We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights.

In excess of 97% of the requests received have been processed. Our team continue to work hard to clear the remaining requests.

We expect to have all cash refund requests and refund voucher requests received up to the end of January cleared by the end of March 2021. We appreciate your patience during these challenging times.

Before you request a refund, please review our cancellation and refund policy as well as options available due to COVID-19. Submitting this form will result in the cancellation of a flight booking for all guests identified below. For all other queries see our forms menu.

Before you complete the form, please note:

  • Saver, Smart and Plus fares are non-refundable. Therefore you are only eligible for a refund of any government taxes and charges.
  • A Refund Administration fee may apply. Exceptions include fully refundable fare types like Flex / Advantage / Business Flex, and disrupted flights that we have had to cancel.
  • The details on the form below must match the details provided on the reservation.
  • For queries regarding your refund eligibility, please select the "Am I Eligible for a Refund?" option and add appropriate comments, as the remaining options will result in processing of the eligible refund.
  • You can only use this form if you purchased your ticket directly with Aer Lingus. If you purchased your ticket from a travel agent; tour operator or on another website, please contact them directly regarding your refund.
  • Refunds will be processed to the original form of payment used.
  • Bookings cannot be re-instated after cancelling.
  • Fares and fees for service that has already been provided cannot be refunded. If you feel we have not delivered a favourable guest experience and you are requesting compensation please use our Post Travel Enquiry form.
  • Infants and children cannot be left as remaining guests on a booking as a result of cancellation of all adult guests.

Aer Lingus is committed to respecting your privacy and protecting your personal information. View our Privacy Statement here.

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