Refund Request Form

Before you request a refund, please review our cancellation and refund policy as well as options available due to COVID-19. Submitting this form will result in the cancellation of a flight booking for all customers identified below. For all other queries see our forms menu.

Before you complete the form, please note:

  • Saver, Smart and Plus fares are non-refundable. Therefore you are only eligible for a refund of any government taxes and charges.
  • A Refund Administration fee may apply. Exceptions include fully refundable fare types like Flex / Advantage / Business Flex, and disrupted flights that we have had to cancel.
  • The details on the form below must match the details provided on the reservation.
  • For queries regarding your refund eligibility, please select the "Am I Eligible for a Refund?" option and add appropriate comments, as the remaining options will result in processing of the eligible refund.
  • You can only use this form if you purchased your ticket directly with Aer Lingus. If you purchased your ticket from a travel agent; tour operator or on another website, please contact them directly regarding your refund.
  • Refunds will be processed to the original form of payment used.
  • Bookings cannot be re-instated after cancelling.
  • Fares and fees for service that has already been provided cannot be refunded. If you feel we have not delivered a favourable customer experience and you are requesting compensation please use our Post Travel Enquiry form.
  • Infants and children cannot be left as remaining customers on a booking as a result of cancellation of all adult customers.
  • Only PDF or JPG image files can be uploaded to this form. Word documents are not permitted.

If you have already submitted an enquiry and have a case number regarding your issue, you may update that case here.

Aer Lingus is committed to respecting your privacy and protecting your personal information. View our Privacy Statement here.

Refund Request form {{'common.text.opens_window' | i18n}}