Forms

Whether you have a request relating to your upcoming trip, need a form for an unaccompanied minor or simply want to specify a meal on board your transatlantic flight, you may need to access one of the following forms.

If you can't find the answer to your question in the Support section of our website, then please get in touch with us using the Upcoming Travel Enquiry form. Please allow up to 48 hours for a response.

If you've recently travelled with Aer Lingus and would like to compliment our service, submit a claim or bring any unsatisfactory service to our attention, please complete our Post Travel Enquiry form

You can request special assistance on your upcoming trip using our Special Assistance Request form.

Find more information in our special assistance section.

You can request a special meal on your upcoming transatlantic flight using our Special Meal Request form.

Find more information on special dietary requirements in our special assistance section.

You can request a refund for a flight or fee using our Refund Request Form. Please note once you submit this form any request for a flight refund means your flight booking will be cancelled.

Before you request a refund, please review our cancellation and refund policy in relation to your booking.

You can request a refund for a disrupted flight that we have had to cancel using our Disrupted Flight Refund form.

You can request a refund on the Air Passenger Duty paid using our Air Passenger Duty Refund form.

Certain conditions require that a Medical Information form is completed, signed by your doctor and uploaded using the Special Assistance Request form or sent by fax to 00 353 1 8866868.

Information on the conditions requiring medical clearance can be found in our medical section.

Depending on the route and stage of pregnancy, you may need to complete an Expectant Mother Travel Advice form.

More detailed information regarding travelling while pregnant can be found in our medical section.

Young passengers aged 12 years and older may travel unaccompanied with a Form of Indemnity. A form of indemnity may be printed and filled out in advance, but must be signed and witnessed at each origin airport.

More detailed information regarding unaccompanied young passengers can be found in our unaccompanied minors section.

An AerClub member must complete an AerClub Third Party Authorisation Form to authorise another person as a contact on their AerClub account.

Please return the completed form by email to aerclubmigration@aerlingus.com

Information for insurance purposes may be a Cancellation Invoice, Proof of Travel, or Property Irregularity Report. Please give us as many details as possible in the 'Comments' section to establish the exact document you need.

Request this by selecting "Request a document" under the "How can we help?" section of this form.

A Property Irregularity Report is a report relating to a delayed/missing/lost bag. It's usually requested for insurance purposes.

Request this by selecting "Request a document" under the "How can we help?" section of this form.

A summary invoice is a detailed receipt of charges made on a booking.

Request this by selecting "Request a document" under the "How can we help?" section of this form.

A cancellation invoice confirms that a booking was cancelled and/or unused, and includes the value paid and the amount eligible for refund by Aer Lingus.

Request this by selecting "Request a document" under the "How can we help?" section of this form.

Proof of Travel confirms that a guest travelled with Aer Lingus. It's usually required for insurance or immigration purposes or for claiming frequent flyer mileage with another airline.

Request this by selecting "Request a document" under the "How can we help?" section of this form.

Please note the following when requesting an invoice:

  • Invoices must be requested within one year of travel.
  • Invoices can only reflect the information on the booking. We cannot add third-party billing or other information not originally present when the reservation was booked.
  • Invoices only reflect charges made directly to Aer Lingus. If a booking was made through a third-party, please request an invoice through them.
  • In most cases, your Aer Lingus confirmation email shows a complete receipt of charges made.