Flight Disruption Information

COVID-19: Our latest travel updates and booking options

 

Face coverings required on board


Maintaining a safe and healthy environment for our customers and our staff is our number one priority.

From Thursday 21st May all customers flying with us are required to use a mask or suitable face covering from the point of boarding the aircraft until they are inside the destination airport. This is a temporary measure to enable us collectively play our part in keeping everyone safe on board.

We recommend that customers bring sufficient face coverings for the duration of their journey. Face coverings can be reusable cloth masks or disposable masks. Wearing of face coverings is mandatory while boarding and for the duration of the flight. Customers who are unable to keep a face covering in place, including children, are exempt from the mandatory application of the policy.

We recommend that customers consider wearing a face covering from the time of entry into the departure airport. Our cabin crew will also be wearing suitable face coverings during flight.

The wearing of a face covering will be mandatory until August 31, 2020.

If you have a connecting flight, please be aware of other airlines' policies regarding the use of face coverings.

 

We will continue to operate a reduced schedule to a number of European and North American destinations


If you have a booking with Aer Lingus and intend to return to Ireland in the coming weeks, we recommend that you plan your return trip as soon as possible. You can re-book onto an earlier flight by using the Manage Trip section on aerlingus.com or by contacting your travel agent. We have waived change fees, but a fare difference may apply.

We are temporarily reducing our schedule between North America and Ireland. Guests booked to travel on one of the impacted services will be contacted directly. We will continue to operate a reduced number of flights to / from Dublin and New York (JFK), Boston and Chicago.

If you do not have a booking with Aer Lingus and wish to return to Ireland, you can purchase a ticket on one of our upcoming services. Before you fly, please check the travel advice for your destination hasn't changed. We will contact you directly if there is any change to your flight schedule to advise of the options open to you.

 

Options for your booking


Cancelled flights


If your flight is cancelled we will contact you directly. Visit the Manage Trip section to make sure your contact details are up to date.

Changing your flights


We know that there's a lot of uncertainty about travel right now and we understand your concerns. We're offering two options:

1. Change your flight without a fee

If you're scheduled to fly with us before 30 September 2020, you can change the date of your trip using the Manage Trip section. We've waived our change fees, but please note that a fare difference may apply.

2. Apply for a voucher

If you're scheduled to fly with us before 30 June 2020, you can apply for a voucher, plus an extra 10%. Apply for this by filling in your details on the voucher request form. We'll send you a voucher for the full value of your flight (including taxes and charges), plus an extra 10%. So if your flight cost at total of €200, we'll send you a €220 voucher. Terms and Conditions apply. See more details and FAQs on the voucher request page.

 

Our call centre and social media channels


We're currently experiencing high call volumes and social media enquiries. We've expanded our teams, but we know that guests are having difficulty getting through to us. We're really sorry for any inconvenience this may cause.

We ask that you only contact us directly if you're due to fly with us in the next 72 hours. Your cooperation is much appreciated. We also ask that you read of all the information below before contacting us directly - your question may be answered.

 

Travel and Check in Restrictions


Due to the impact of COVID-19, travel restrictions are subject to change on a constant basis. Please ensure you check the relevant government advisory for the country you are travelling to before you depart for the airport.

 

Important passenger notice from the Irish Department of Health and the HSE


All guests arriving into Ireland from 28 May are required to complete a COVID-19 Passenger Locator Form by law. Failure to do so will be an offence.

The form is available to download on www.gov.ie/locatorform and www.hse.ie. It should be completed in full and handed to the border management staff when you arrive in Ireland.

 

Covid-19 Passenger Locator Form - Questions & Answers

Why do I have to complete this form?

The Form will be used to facilitate a system of follow up checks to make sure people who travel to the country are staying where they said that they would. The Form will also ensure more accurate and expeditious contact tracing, should we have a suspected or confirmed case on a flight or ferry coming into Ireland.

Is there a legal requirement to complete this form?

By law, passengers arriving to Ireland from overseas are required to complete this form, with the exception of the following:

  • Passengers arriving from Northern Ireland
  • Passengers leaving the State from their port or airport of arrival without otherwise exiting the port or airport
  • Holders of a Certificate for International Transport Workers, or drivers of a heavy goods vehicle, who are in the State in the course of performing their duties
  • Aircraft crew, including the pilot, who are in the State in the course of performing their duties
  • Ship crew, including the maritime master, who are in the State in the course of performing their duties
  • Foreign diplomats

How will my information be stored?

Data collected will be stored securely for 28 days after which time it will be destroyed.

I have difficulty handwriting. Is an electronic version of the form available?

The form is available to download on www.gov.ie/locatorform and www.hse.ie and can be completed well in advance. If you need further assistance, you should let border personnel know when you arrive in Ireland.

What is the Public Health Advice for passengers arriving into Ireland?

Passengers arriving into Ireland from overseas are advised to self-isolate for 14 days on entry into the State.

Self-isolation means completely avoiding contact with other people and is more stringent than the stay at home measures applying to the wider public.

I am visiting Ireland for a few days. My return flight will leave before the 14 days elapse.

The expectation is that you will self-isolate for 14 days following arrival in Ireland. If you cannot do so, in the context of the COVID-19 pandemic you should reconsider your need to travel to Ireland at this time.

I am travelling home for a funeral. If I self-isolate for 14 days, I will not be able to attend.

The Government has produced detailed guidance for bereaved families in the context of COVID-19 which is available here.

 

 

Self-isolation

What is self-isolation

To help stop the spread of coronavirus (COVID-19) everyone has been asked to stay at home. But some people may need to do more than this. Following international travel, you will be asked to self-isolate for 14 days which means staying indoors and completely avoiding contact with other people.

How to self-isolate

Stay indoors and avoid contact with other people. Behave as if you have the virus even if you do not have symptoms. If you develop a fever or any respiratory symptoms phone your GP or HSELive on 1850 24 1850.

Do

  • Stay at home, in a room with a window you can open.
  • Keep away from others in your home as much as you can.
  • Check your symptoms - call a doctor if they get worse. Phone your doctor if you need to - do not visit them.
  • Cover your coughs and sneezes using a tissue - clean your hands properly afterwards.
  • Wash your hands properly and often.
  • Use your own towel - do not share a towel with others.
  • Clean your room every day with a household cleaner or disinfectant.

Don't

  • Do not go to work, school, religious services or public areas.
  • Do not share your things.
  • Do not use public transport or taxis.
  • Do not invite visitors to your home.

People who live with you will need to restrict their movements. It's OK for friends, family or delivery drivers to drop off food or supplies. Make sure you're not in the same room as them, when they do.

For more advice on how to self-isolate visit www.hse.ie/self-isolation

 

UK Government information for passengers returning to the UK


The UK Government has issued guidance for passengers returning from overseas during the coronavirus (COVID-19) pandemic.

https://www.gov.uk/guidance/travel-advice-novel-coronavirus#when-you-return-to-the-uk-protect-yourself-and-others

 

Our flights between Ireland and United States


Following the recent announcement by the US Department of Homeland Security, increased temporary travel restrictions and screening requirements have been introduced. Guests travelling to the USA from Ireland are subject to these temporary entry restrictions.

These temporary measures suspend and restrict the entry into the United States of aliens (Non US citizens/permanent residents) who have been within one of the following listed countries within the preceding 14 days of their travel date:

  • People's Republic of China (excluding Hong Kong and Macau)
  • Islamic Republic of Iran
  • the 26 European states within the Schengen Area:
    Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Republic of Ireland.

Any guest who transits/transfers through one of the locations listed above are considered to have been present in that location and subject to the restrictions outlined above.

This does not apply to United States citizens holding a United States Passport, Lawful Permanent Residents of the United States holding a Permanent Resident Card, Letter of Parole and other individuals who are identified in the Presidential Proclamation.

Any Guest granted permission to travel by US Homeland Security will be required to travel to one of the Centre of Disease control (CDC) airports in the following list: New York, Boston or Chicago.

We ask that you are fully aware of these restrictions as they may apply to you.

 

Guests travelling to the United States must check in at the airport


Due to the US Department of Homeland Security requirements, guests travelling to the United States will need to check in at the airport. Web, mobile and kiosk check-in options are not available. Please arrive at the airport 3 hours before your departure time to allow for check in and security screening.

 

Lounge and Inflight Services


Possible lounge closures


Due to COVID-19 restrictions some Aer Lingus and partner lounges may be closed temporarily.

 

Retail and refreshment services suspended on European flights


Please be advised that we have suspended all in-flight food and retail services on our European flights. We understand that food and beverage options are limited at the airport also. Please bear this in mind as you prepare for your trip. Please be reminded that consuming your own alcohol is not permitted on board. You're also reminded to practice good hygiene etiquette on board and dispose of any tissues or rubbish in the lavatory bins or place in rubbish bags as cabin crew carry out waste collection.

 

Coronavirus (COVID-19) FAQs


Here are some of the most frequently asked questions and our answers:

 

Where can I check the latest travel advice?

Please visit the Department of Foreign Affairs website, for the latest travel advice or go to your relevant national authority for the latest travel advice from your home country.

How can I check the status of my flight?

You can check the status of your flight here or via the Aer Lingus app.

Aer Lingus will contact you directly if there are changes to your schedule, provided contact information was provided at the time of booking. You can make sure your details are up to date in the Manage Trip section on the website or app.

Our Reservations Team is experiencing a high volume of calls at this time, if your flight is not departing within the next 72 hours we ask that you please hold off on contacting us straight away so that we can help guests with imminent travel plans as quickly as possible.

Please do not go to the airport to cancel or change a future flight. Instead please visit the Manage Trip section of aerlingus.com or use our Mobile App to make any changes.

Please note if you booked through a third party booking agent you will need to contact them to make changes to your booking.

The latest updates and information will be posted here.

What are my options if my flight is still operating and I don't want to travel?

We know that there's a lot of uncertainty about travel right now and we understand your concerns. We're offering two options:

1. Change your flight without a fee

If you're scheduled to fly with us before 30 September 2020, you can change the date of your trip using the Manage Trip section. We've waived our change fees, but please note that a fare difference may apply.

2. Apply for a voucher

If you're scheduled to fly with us before 30 June 2020, you can apply for a voucher, plus an extra 10%. Apply for this by filling in your details on the voucher request form. We'll send you a voucher for the full value of your flight (including taxes and charges), plus an extra 10%. So if your flight cost at total of €200, we'll send you a €220 voucher. Terms and Conditions apply. See more details and FAQs on the voucher request page.

Please note if you booked through a third party booking agent you will need to contact them to make changes to your booking.

How can I change my flight?

The quickest and simplest way to make changes to your booking is to visit the Manage Trip section on aerlingus.com

To reduce waiting times please only contact our Reservations Team within 72 hours of your departure time. For all other guests we encourage you to make changes to your booking online.

Please note if you booked through a third party booking agent you will need to contact them to make changes to your booking.

Please do not come to the airport to change your flight.

My flight is cancelled, what are my options?

If your flight has been cancelled, please do not travel to the airport. We have a number of options available to you.

If you have booked via Aer Lingus please see options below:

  • Apply for a voucher by filling in your details on the voucher request form. We'll send you a voucher for the full value of your flight (including taxes and charges), plus an extra 10%. So if your flight cost at total of €200, we'll send you a €220 voucher. Terms and Conditions apply. See more details and FAQs on the voucher request page.
  • Apply for a full refund using this form
  • If you would like to change either the date or destination of your journey, we will waive the change fees that would normally be associated with doing so. Please note that if you change your travel plans to flights that are more expensive than your original booking, the difference in price will still be charged. If you wish to take advantage of this flexibility, simply go to the Manage Trip section on aerlingus.com.
  • If you run into difficulty, you can contact our call centre on
    1890 800 270 or 01 761 7835 (IRL)
    or 0333 006 6920 (UK)
    or 1-(800)-585-0672 (North America)
    to discuss alternative flights.

Get more information on your rights and our obligations under Regulation (EC) 261/2004

Will my travel insurance cover me?

If your flight is proceeding as planned but there is a government issued restriction or warning against travel to your destination, you should contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.

 

 

EU Regulation 261/2004

You may have further entitlements arising from a flight disruption under EU Regulation 261/2004. Please use the Post Travel Enquiry form to make a claim for compensation or expenses under the regulation if applicable. You can find more information on your rights under the regulation here.