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Flight Disruption Information

Our latest travel updates

 

Here you'll find the most up-to-date information about flight disruptions, how to report or check the status of a delayed bag, plus some tips to make your trip as smooth as possible.

Flight Cancellations

If you are booked to travel on any of our impacted services, we will contact you directly and advise you of your booking options.

If your flight has unfortunately been cancelled you have 3 options:


1. Change your booking online

2. Request a voucher for future travel

3. Request a cash refund

You can also check the exact status of your flight if travelling today or tomorrow:

Check Flight Status

Delayed or missing baggage

We're working on delivering all baggage to affected customers, the options below outline the steps you can take to register and track any missing baggage. To avoid any additional delays please do not report your missing bag more than once.

Report a Missing Bag

If you're you're waiting for an update on a reported bag you can check the status of your bag below.

Check Bag Status

You can also update your details here so we can better identify and return your bag as soon as possible.

Update Missing Bag Details

Tips to make your trip as smooth as possible

 

Before you travel:

  • Check in online or on our App before travelling to the airport. Online check in opens 48 hours before flights within Europe and 24 hours before transatlantic flights.
  • Use Evening before check in to drop off checked bags in advance (if you are flying from Dublin/Cork before 8am).
  • Check the latest travel requirements for your destination.
  • Complete VeriFLY if required to approve your travel documents before you arrive at the airport.

 

At the airport:

  • Arrive 2.5 hours before a short haul flight and 3.5 hours before a long haul flight, plus up to 1 hour for bag drop.
  • Customers with bags who have already checked in and have their boarding pass should make their way to our Express Bag Drop kiosks if available and avoid any check-in queues.
  • Prepare carry-on baggage for security screening. Separate out liquids, gels, and pastes into one single, clear one-litre plastic bag with each container no bigger than 100ml. Remove electronic devices from baggage and place in the tray, along with shoes, jackets, coins, and jewellery.
  • Arrive at the boarding gate on time. After passing through security, keep a close eye on the departures screens to find out your boarding gate and check the status of your flight.

 

On board:

  • Always carry valuables and medication on board with you.
  • If your departure or destination country requires face masks to be worn on public transport, then it will still be required on board the aircraft to and from those routes.
  • Please note we've moved exclusively to contactless payments for in-flight shopping.

 

EU Regulation 261/2004

You may have further entitlements arising from a flight disruption under EU Regulation 261/2004. Please use the Post Travel Enquiry form to make a claim for compensation or expenses under the regulation if applicable. You can find more information on your rights under the regulation here.