Flight Disruption Information

Guests travelling to/from North America & Canada with a Samsung Galaxy Note 7 phone


Dear Guests,


Aer Lingus has been advised that the U.S. Department of Transportation has issued an emergency order banning all Samsung Galaxy Note7 smartphone devices from air transportation in the United States and Canada.


Guests who own or possess a Samsung Galaxy Note7 device MAY NOT transport the device on their person, in carry-on baggage, or in checked baggage on flights to, from, or within the United States.


This prohibition includes all Samsung Galaxy Note7 devices.


The phones also cannot be shipped as air cargo. The ban will be effective on Saturday, October 15, 2016 at noon Eastern Standard Time (ET).



Many thanks


Aer Lingus Guest Service

If your booking was made on aerlingus.com, and your flights are affected by a disruption, you can change the dates of travel free of charge. The change booking fee and any fare difference will be waived (where appropriate) during the 'Change Booking' process. Click here to change your booking online now.
Passengers who wish to cancel their bookings may also do so by filling out the Flight Disruption Refund Form. Click here.
Full refunds will only apply to cancelled flights. All other refunds are subject to the normal fare rules.