Here you'll find the most up-to-date information about flight disruptions, how to report or check the status of a delayed bag, plus some tips to make your trip as smooth as possible.
If you are booked to travel on any of our impacted services, we will contact you directly and advise you of your booking options.
If your flight has unfortunately been cancelled you have 3 options:
1. Change your booking online
2. Request a voucher for future travel
3. Request a cash refund
You can also check the exact status of your flight if travelling today or tomorrow:
Check Flight Status
We're working on delivering all baggage to affected customers, the options below outline the steps you can take to register and track any missing baggage. To avoid any additional delays please do not report your missing bag more than once.
Report a Missing Bag
If you're you're waiting for an update on a reported bag you can check the status of your bag below.
Check Bag Status
You can also update your details here so we can better identify and return your bag as soon as possible.
Update Missing Bag Details
Before you travel:
At the airport:
On board:
You may have further entitlements arising from a flight disruption under EU Regulation 261/2004. Please use the Post Travel Enquiry form to make a claim for compensation or expenses under the regulation if applicable. You can find more information on your rights under the regulation here.