Lost Property
If you leave some of your belongings on board one of our aircraft or in one of our lounges, this section will tell you what you should do and how we can help.
Dublin Airport
Any Irish passports or ID Cards found or handed to us will be sent to the Passport Office in Dublin after 24 hours.
All other nationalities passports and ID cards will be forwarded to the appropriate Embassy after 24hrs.
For property lost before 18th November 2025:
Use the WeReturnIt lost items return service to locate and retrieve the majority of your belongings (except your passport).
For property lost on or after the 18th November 2025:
Use the Smartcarte lost items return service to locate and retrieve the majority of your belongings (except your passport).
For property lost before 18th November 2025:
For property lost on or after the 18th November 2025:
London Heathrow Airport
For lost property queries at London Heathrow please use the following lost items return service.
All other airports
If you've left property at an airport other than Dublin or London, you'll need to contact the relevant airport authority's lost property department instead.
Remember to check on your belongings
While we'll absolutely help you to find your lost property, it's important to note that we can't accept liability for anything you've left on board our aircraft or in any of our lounges. We ask you to try and keep a check on your belongings while you're travelling.
To help you on your journey, here are other helpful topics.
