Contact us
Quickly find the help you need.
We know not everything goes as expected. Whether you're missing a bag or waiting on a refund, this is the best place to get it sorted fast.
Most of the ways you need help can be sorted online or by filling out a quick form. But if you still need to speak to someone, we'll make sure you reach the right team.
Manage or change your booking
Manage Trip is the quickest way to make most changes to your booking like:
- Change or cancel your flight
- Add or manage bags and seats
- Redeem a voucher
- Update your details
Cancellations and refunds
1. Aer Lingus cancelled my flight
You may be eligible for a refund or compensation after a flight disruption or cancellation. If you are, we'll send you these options directly by SMS or email.
I booked via aerlingus.com or the Aer Lingus app
I had a connecting flight or booked another way
I booked through a third party (travel or online agent, or other airline)
You will need to contact them directly to learn your options.
2. I cancelled my flight, or didn't fly
You may be eligible for some, or full compensation depending on your fare or reasons for missing your flight.
Delayed or damaged baggage
My bag is delayed
If your bag didn't arrive, you can report and trace it with us
Bag delayed more than 5 days?
Ireland:
United Kingdom:
Continental Europe:
USA &: Canada
My bag is damaged
See what your options are if your bag (or its contents) got damaged while flying with us.
Learn more about delayed baggage
Special Assistance
If you or someone you're travelling with needs extra support, we're here to help.
You can:
- Request mobility device assistance
- Request help with a medical device
- Download a medical clearance form
- Request help for a cognitive disability
Give us 48-hours' notice
Please let us know at least 48 hours before your flight, so that we can best make the necessary arrangements.
Learn more about special assistance
AerClub
Need help with your AerClub account or missing Avios?
You can:
Aer Club has its own dedicated support page where you can find all the support you need
Still need help?
Other requests
From requesting a travel document to a gluten-free meal, you can find our full list of requests below:
See all request forms
Chat to us
If you've already tried the above options and still need to speak to someone, then chat to us using the ways below, it's the quickest way to get in touch.
If we can't resolve your issue we'll guide you to the right team.
Facebook Messenger
Chat with us on Facebook Messenger.
X
You can also chat with us here on X.
Chat to an agent 8am–12am (Irish Time) 7 days a week.
Chat to our bot 24/7.
Call us
Call:
Call:
Austria:
Belgium:
France:
Germany:
Italy:
Luxembourg:
Netherlands:
Portugal:
Spain:
Spain - Customer Services:
Free phone
Switzerland:
Australia: