Aer Lingus Privacy Statement

Aer Lingus is committed to respecting your privacy and protecting your personal information

This Privacy Statement sets out what we do with your personal information and how we keep it secure. It explains what personal information we collect, where, why and how we collect it, as well as what your rights are over the personal information we hold about you. We use the terms "personal data" and "personal information" interchangeably in this Statement to mean details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history etc. This Privacy Statement gives effect to our commitment to protect your personal information. It applies to personal information about you that we collect, use and otherwise process in connection with your relationship with us as a guest or potential guest, including: when you travel with us or use our other services; when you interact with us on social media or use our websites or mobile applications, contact our service agents or call centres and/or book to use our services through third parties (such as travel agents and other airlines); and/or where you are a member of AerClub (our loyalty, reward & recognition programme). The purpose of this Privacy Statement is to enable you to understand how we process your personal data and to exercise control over it. The principle of "transparency" in data protection law requires that we communicate to you (via this Privacy Statement) about how we process your personal data in an easily accessible and easy to understand format. As a valued Aer Lingus guest, your personal privacy is very important to us. Therefore:

  • We are transparent about the personal data we collect and what we do with it.
  • We use the personal data you give us for the purposes described in this Privacy Statement, (this include providing you with services you have requested / enhancing your experience)
  • We also use your personal data to help us understand you better so that we can improve your guest experience / provide you with relevant offers.
  • If you tell us you don't want to receive marketing emails we will stop sending them. We will, of course, continue to send you essential information relating to a product or service you have purchased to keep you informed about your booking and travel itinerary.
  • We put in place measures to protect your personal data and keep it secure.
  • We respect your data protection rights and aim to give you control over your personal data.

You can access our full Privacy Statement below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we use it for and who we share it with. Our "Privacy Essentials" section below summarises the most important parts of our Privacy Statement. In the full Privacy Statement you can also find some specific examples of why and how we use your personal information. If you have further questions please get in touch with us at privacy@aerlingus.com or write to us at Data Protection Officer, Aer Lingus, Dublin Airport, County Dublin, Ireland. Without prejudice to your rights under applicable laws, this Privacy Statement is not contractual and does not form part of your contract with us.

PRIVACY ESSENTIALS

Key information "at a glance". For details please read the Privacy Statement in full.

Who is collecting your data?

Aer Lingus Limited is the data controller of your personal data where you book services that we provide to you. We may engage certain third parties (e.g. call centre partners) to provide services on our behalf. However, if you make a booking for services offered by a third party (e.g. a connecting flight with another airline, travel insurance, car hire, a hotel room) then the applicable booking terms and conditions will identify the third party provider (i.e. the other airline, insurance provider, car hire provider or hotel operator) who will also separately be a "data controller" of your personal data for the purpose of providing that third party service. You can access the privacy statements of those providers from them directly. You can access the privacy statements of other airlines via https://www.iatatravelcentre.com.

What personal data do we collect?

We collect the following data: your name, title, date of birth, passport details; contact information including email address and phone number; payment details; travel itinerary, any Aer Lingus or third party services booked or special assistance requested; purchase history; sales channel; social media interactions, information about your searches and web usage, home airport and preferences and interests. A full description of personal data we collect is set out in Section 4 of the Privacy Statement.

What we do with the personal data we collect?

We require your information to deliver services to you and to understand your needs and provide you with a better service. From time to time, we may also use your information to contact you for market research purposes. We may use your information to improve our products and services or customize the website/app according to your interests. We may send promotional emails about special offers and deals to the email address you have provided (unless you indicate you don't wish to receive these).

How do we keep your personal data secure?

In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How can you control your personal data?

If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by clicking on the unsubscribe link in each marketing email or via the unsubscribe page. We may use your personal data to send you promotional emails about third parties which we think you may find interesting. We will not sell your personal data to third parties. If you are a "register user" of our website/app or an AerClub member you can update your account details on a self- service basis. You may request details of personal data which we hold about you (please see Section 12). If data we hold on you is incorrect/ incomplete, please contact us (see section 14 for contact details). We will promptly correct any data found to be incorrect.

How do we use cookies?

Cookies help us to keep our website functioning securely and to provide you with a better service. Cookies allow us to recognise your device or computer and to see how you interact with our website, but not to identify you as an individual. You can choose to accept or decline cookies on the website. You can modify your browser settings to decline cookies on our website if you prefer. This may prevent you from taking full advantage of the website. See Cookie Policy.

A note regarding links to other websites

Our website contains links to enable you to visit other websites. Once you use those links to leave our service, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any data which you provide whilst visiting such other websites and such websites are not governed by this Privacy Statement. You can find out how those sites use and protect your data by reading their privacy statements.

FULL PRIVACY STATEMENT