Complaints

To make a new complaint or claim please complete our Post Travel Enquiry form

 

Post Travel Enquiry form

To update us on an existing complaint or claim please complete our Case Update form

 

Case Update form

An Online Dispute Resolution platform has been set up by the European Commission (http://ec.europa.eu/consumers/odr/) which provides easy access to alternative dispute resolution. Please note, Aer Lingus is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.