ADM Policy

EI will raise ADMs to collect amounts or make adjustments to agent transactions in respect of the issuance and use of EI traffic documents issued by or at the request of the Agent.

ADMs will be raised through BSP-Link within nine (9) months of final usage date of the related Traffic Document. EI will provide specific detail as to why the ADM is raised and will include as far as possible the document number, date of issue and passenger name as supporting details on the ADM.

EI provides a minimum notice period in compliance with BSP guidelines for agents to review the ADMs. EI will send ADMs via BSP-Link with no financial consequences during the latency period as set by IATA-BSP.

Disputes can only be done via BSP-Link. It is EI's intention to handle disputed ADMs in a timely manner. However valid and clear justification must be provided, including contact person & details for efficient handling by EI. Upon receipt of dispute, EI will revert within 60 days stating acceptance or denial of the dispute with a clear explanation. EI will not accept disputes on ADMs billed after 60 days from the date of the ADM issue.

More than one ADM in relation to the same ticket may be issued for different unrelated adjustments.

In general, EI will raise ADMs to the respective agents whenever one or more of the following, but not exclusive to, is detected

Under or incorrect collection of fare, taxes, surcharges, fees and/or other applicable charges stated as part of the ticket conditions or specifically informed by EI to the Agent from time to time.

Over or incorrect application of prevailing commission, discounts and/or amount allowed to agent.

Violations of ticket conditions. Where an ADM is raised for non-compliance with fare rules, the principle is to raise the fare to the next higher applicable fare level which satisfy all fare conditions of the utilized traffic document, including the relevant violated rule(s).

Unauthorised or incorrect refunds e.g. refund on non-refundable fare etc.

Abuse of Carrier Identification Plate (CIP) selection rules.

Non-compliance to any other published or communicated requirements with regards to usage of EI traffic documents.