Options for your Booking

We will contact all customers directly if you are booked to travel on any of our impacted services and advise you of your options.

Visit the Manage Trip section to make sure your contact details are up to date.

 

During this unprecedented situation, we have taken a number of steps to offer flexibility from some of our normal policies given the impact. The options available to you are detailed here based on the applicable circumstances.

 

My flight has been cancelled

If your flight has been cancelled we will contact you directly. Visit the Manage Trip section to make sure your contact details are up to date.

We have a number of options available to you. Please do not travel to the airport.

If you have booked via Aer Lingus you can:

  • Apply for a voucher by filling in your details on the voucher request form. We'll send you a voucher for the full value of your flight - fare, taxes & charges, and ancillary purchases. Terms and conditions apply. See more details and FAQs on the voucher request page.
  • Change either the date or destination of your journey online and we will waive the itinerary change fees that would normally be associated with doing so. Please note that if you change your travel plans to flights that are more expensive than your original booking, the difference in price will still be charged. Name change and other fees may also still be applicable. To change your booking, simply go to the Manage Trip section on aerlingus.com and make the change prior to your original flight scheduled departure time.
  • Contact our call centre to discuss alternative flights on
    01 761 7835 (IRL)
    0333 006 6920 (UK)
    1-(800)-585-0672 (North America)
  • Apply for a full refund using this form

If your booking was made with a travel agent, please contact the agent directly for information on your options.

Get more information on your rights and our obligations under Regulation (EC) 261/2004

I want to change my flight

We know that there continues to be a lot of uncertainty about travel and we understand your concerns. We're offering the following option if you have booked via Aer Lingus:

  • Change your flight without a fee
    You can change the date of your trip using the Manage Trip section. We've waived our itinerary change fees on any changes made before 31 December 2021, regardless of your fare type, but please note that a fare difference may apply. Name change and other fees may also still be applicable.

If your booking was made with a travel agent, please contact the agent directly to make changes to your booking.

Find out more details about our other flexibility options available per fare type here.

 

Will my travel insurance cover me?

If your flight is proceeding as planned but there is a government issued restriction or warning against travel to your destination, you should contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.

Customers from Europe:
Important Coverage Limitations - COVID 19

Customers from USA:
Coverage Alert - 2019 Novel Coronavirus / COVID-19

I want to make a new booking

Itinerary change fees will be waived on new bookings should your travel plans change.

You have until 31 December 2021 to change your booking in Manage Trip. Fare difference may apply. Name change and other fees may still be applicable.

For more information on increased flexibility for new bookings, please see our 'Book your next trip with confidence' page.

 

EU Regulation 261/2004

You may have further entitlements arising from a flight disruption under EU Regulation 261/2004. Please use the Post Travel Enquiry form to make a claim for compensation or expenses under the regulation if applicable. You can find more information on your rights under the regulation here.