We will contact all guests directly if you are booked to travel on any of our impacted services and advise you of your options.
Visit the Manage Trip section to make sure your contact details are up to date.
During this unprecedented situation, we have taken a number of steps to offer flexibility from some of our normal policies given the impact. The options available to you are detailed here based on the applicable circumstances.
My flight has been cancelled
If your flight has been cancelled we will contact you directly. Visit the Manage Trip section to make sure your contact details are up to date.
We have a number of options available to you. Please do not travel to the airport.
If you have booked via Aer Lingus you can:
If your booking was made with a travel agent, please contact the agent directly for information on your options.
Get more information on your rights and our obligations under Regulation (EC) 261/2004
I want to change my flight
We know that there continues to be a lot of uncertainty about travel and we understand your concerns. We're offering the following option if you have booked via Aer Lingus:
If your booking was made with a travel agent, please contact the agent directly to make changes to your booking.
Will my travel insurance cover me?
If your flight is proceeding as planned but there is a government issued restriction or warning against travel to your destination, you should contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.
Guests from Europe:
Important Coverage Limitations - COVID 19
Guests from USA:
Coverage Alert - 2019 Novel Coronavirus / COVID-19
I want to make a new booking
Change fees will be waived on new bookings should your travel plans change.
You have until 31 May 2021 to change your booking in Manage Trip. Fare difference may apply.
You may have further entitlements arising from a flight disruption under EU Regulation 261/2004. Please use the Post Travel Enquiry form to make a claim for compensation or expenses under the regulation if applicable. You can find more information on your rights under the regulation here.
Refund & Voucher Processing
We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. In excess of 90% of the requests received have been processed. Our team continue to work hard to clear the remaining requests. We expect to have all cash refund requests received up to the end of August cleared by the end of October. All refund voucher requests received up to the end of August will be cleared by the end of December. We appreciate your patience during these challenging times.