We will contact all customers directly if you are booked to travel on any of our impacted services and advise you of your options.
Visit the Manage Trip section to make sure your contact details are up to date.
During this unprecedented situation, we have taken a number of steps to offer flexibility from some of our normal policies given the impact. The options available to you are detailed here based on the applicable circumstances.
My flight has been cancelled
If your flight has been cancelled we will contact you directly. Visit the Manage Trip section to make sure your contact details are up to date.
We have a number of options available to you. Please do not travel to the airport.
If you have booked via Aer Lingus you can:
If your booking was made with a travel agent, please contact the agent directly for information on your options.
Get more information on your rights and our obligations under Regulation (EC) 261/2004
I want to change my flight
We know that there continues to be a lot of uncertainty about travel and we understand your concerns. We're offering the following option if you have booked via Aer Lingus:
If your booking was made with a travel agent, please contact the agent directly to make changes to your booking.
Find out more details about our other flexibility options available per fare type here.
Will my travel insurance cover me?
If your flight is proceeding as planned but there is a government issued restriction or warning against travel to your destination, you should contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.
Customers from Europe:
Important Coverage Limitations - COVID 19
Customers from USA:
Coverage Alert - 2019 Novel Coronavirus / COVID-19
I want to make a new booking
Itinerary change fees will be waived on new bookings should your travel plans change.
You have until 31 December 2021 to change your booking in Manage Trip. Fare difference may apply. Name change and other fees may still be applicable.
For more information on increased flexibility for new bookings, please see our 'Book your next trip with confidence' page.
You may have further entitlements arising from a flight disruption under EU Regulation 261/2004. Please use the Post Travel Enquiry form to make a claim for compensation or expenses under the regulation if applicable. You can find more information on your rights under the regulation here.