Airports have introduced new measures to ensure physical distancing and reduced contact from check-in to security. When you arrive at the airport you'll see protective screens, hand hygiene stations and our staff wearing face masks.
We recommend checking in online and using self-service and bag drop facilities where available - all to minimise contact.
Our lounges in Dublin and New York JFK airports are temporarily closed.Our London Heathrow lounge is now open and ready to welcome you.
Boarding will now be in small groups at a time, and according to your seat row number. At the boarding gate you can now scan your own boarding card, and show your passport or ID to the Aer Lingus staff, making this process contactless. Our new boarding process means that priority boarding is no longer available.
Thermal screening (skin temperature check) may be in operation at some airports depending on various local state regulations. Customers who fail a thermal screening or are identified as symptomatic will be refused travel.
We have introduced an enhanced cleaning system on all of our aircraft. The interior of every plane is thoroughly disinfected daily. All of our aircraft are fitted with state of the art air filtration used in operating theatres in hospitals.
Our Cabin Crew will also be wearing face masks for the duration of your flight.
Face coverings can be reusable cloth masks or disposable masks. We recommend that these are worn from when you enter your departure airport, to when you leave your destination airport.
Young children who are not able to maintain a face covering are exempt from this requirement.
If you have a connecting flight, please be aware of other airlines' policies regarding the use of face coverings.
How to wear the Mask
A face mask should completely cover the face from the bridge of the nose down to the chin. Before wearing and removing the face mask, hand hygiene with soap and water or alcohol-based hand sanitizer should be observed. When removing the face mask, it should be removed from behind, avoiding touching the front side. Masks should be replaced when they become wet or soiled, or after being worn for 4 hours. We would remind customers to ensure they have a sufficient supply of masks for the entire duration of their travel.
For guidance on the use of face coverings see: https://www.gov.ie/en/publication/aac74c-guidance-on-safe-use-of-face-coverings/
Face masks or face coverings should be disposed of safely into waste receptacles.
A reduced inflight service will be offered on all flights, with contactless payment for any purchases. See our Bia menu here.
There will be reduced passenger movement in the cabin throughout all our flights.
We've moved exclusively to contactless payments for in-flight shopping.
Please note that inflight services are temporarily suspended on Aer Lingus Regional flights.