We are currently operating a reduced European and North American schedule. Please ensure you check the relevant government advisory for the country you are travelling to before you depart for the airport.
Flights within Europe: From 01 July, we are recommencing some of our flights within Europe including destinations like Malaga, Alicante, Lanzarote, Faro, Palma and Rome.
Transatlantic Flights: We are continuing to operate a reduced schedule between North America and Ireland with a number of flights to / from Dublin and New York (JFK), Boston and Chicago.
You can check the status of your flight here or via the Aer Lingus app.
We will contact all guests directly if you are booked to travel on any of our impacted services and advise you of your options.
During this unprecedented situation, we have taken a number of steps to offer flexibility from some of our normal policies given the impact. The options available to you are detailed here based on the applicable circumstances.
My flight has been cancelled
If your flight has been cancelled we will contact you directly. Visit the Manage Trip section to make sure your contact details are up to date.
We have a number of options available to you. Please do not travel to the airport.
If you have booked via Aer Lingus you can:
If your booking was made with a travel agent, please contact the agent directly for information on your options.
Get more information on your rights and our obligations under Regulation (EC) 261/2004
I want to change my flight
If you have booked via Aer Lingus and are scheduled to fly with us before 30 September 2020 you can:
If your booking was made with a travel agent, please contact the agent directly to make changes to your booking.
Will my travel insurance cover me?
If your flight is proceeding as planned but there is a government issued restriction or warning against travel to your destination, you should contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.
Guests from Europe:
Important Coverage Limitations - COVID 19
Guests from USA:
Coverage Alert - 2019 Novel Coronavirus / COVID-19
I want to make a new booking
Book a flight for travel up to 30 September 2020 and change fees will be waived if your travel plans change.
If you choose to rebook, you can do so in Manage Trip up to 01 August 2020. Fare difference may apply.
Please visit the Department of Foreign Affairs website for the latest travel advice, or go to your relevant national authority for the latest travel advice from your home country.
Due to the impact of COVID-19, travel restrictions are subject to change on a constant basis. Please ensure you check the relevant government advisory for the country you are travelling to before you depart for the airport.
Face coverings required on board
Maintaining a safe and healthy environment for our customers and our staff is our number one priority.
From Thursday 21st May all customers flying with us are required to use a mask or suitable face covering from the point of boarding the aircraft until they are inside the destination airport. This is a temporary measure to enable us collectively play our part in keeping everyone safe on board.
We recommend that customers bring sufficient face coverings for the duration of their journey. Face coverings can be reusable cloth masks or disposable masks. Wearing of face coverings is mandatory while boarding and for the duration of the flight. Customers who are unable to keep a face covering in place, including children, are exempt from the mandatory application of the policy.
We recommend that customers consider wearing a face covering from the time of entry into the departure airport. Our cabin crew will also be wearing suitable face coverings during flight.
The wearing of a face covering will be mandatory until August 31, 2020.
If you have a connecting flight, please be aware of other airlines' policies regarding the use of face coverings.
Passenger notice from the Irish Department of Health and the HSE
All guests arriving into Ireland are required to complete a COVID-19 Passenger Locator Form by law. Failure to do so will be an offence.
The form is available to download on www.gov.ie/locatorform and www.hse.ie. It should be completed in full and handed to the border management staff when you arrive in Ireland.
Why do I have to complete this form?
The Form will be used to facilitate a system of follow up checks to make sure people who travel to the country are staying where they said that they would. The Form will also ensure more accurate and expeditious contact tracing, should we have a suspected or confirmed case on a flight or ferry coming into Ireland.
Is there a legal requirement to complete this form?
By law, passengers arriving to Ireland from overseas are required to complete this form, with the exception of the following:
How will my information be stored?
Data collected will be stored securely for 28 days after which time it will be destroyed.
I have difficulty handwriting. Is an electronic version of the form available?
The form is available to download on www.gov.ie/locatorform and www.hse.ie and can be completed well in advance. If you need further assistance, you should let border personnel know when you arrive in Ireland.
What is the Public Health Advice for passengers arriving into Ireland?
Passengers arriving into Ireland from overseas are advised to self-isolate for 14 days on entry into the State.
Self-isolation means completely avoiding contact with other people and is more stringent than the stay at home measures applying to the wider public.
I am visiting Ireland for a few days. My return flight will leave before the 14 days elapse.
The expectation is that you will self-isolate for 14 days following arrival in Ireland. If you cannot do so, in the context of the COVID-19 pandemic you should reconsider your need to travel to Ireland at this time.
I am travelling home for a funeral. If I self-isolate for 14 days, I will not be able to attend.
The Government has produced detailed guidance for bereaved families in the context of COVID-19 which is available here.
What is self-isolation
To help stop the spread of coronavirus (COVID-19) everyone has been asked to stay at home. But some people may need to do more than this. Following international travel, you will be asked to self-isolate for 14 days which means staying indoors and completely avoiding contact with other people.
How to self-isolate
Stay indoors and avoid contact with other people. Behave as if you have the virus even if you do not have symptoms. If you develop a fever or any respiratory symptoms phone your GP or HSELive on 1850 24 1850.
Do
Don't
People who live with you will need to restrict their movements. It's OK for friends, family or delivery drivers to drop off food or supplies. Make sure you're not in the same room as them, when they do.
For more advice on how to self-isolate visit www.hse.ie/self-isolation
UK Government information for passengers entering or returning to the UK
The UK Government has issued guidance for passengers entering or returning to the UK during the coronavirus (COVID-19) pandemic.
If you're a resident or visitor travelling to or returning to the UK from outside the common travel area, you must:
Who does not need to provide their details or self-isolate for 14 days
You do not need to complete the form or self-isolate if you're travelling from one of the following places, and you were there for 14 days or more:
There are other reasons why you might not need to complete the form or self-isolate. Read the list of who does not need to complete the form or self-isolate
If you start to have symptoms
The symptoms of coronavirus are a new continuous cough with or without a high temperature and a loss of, or change in, normal sense of taste or smell; if you experience any of these symptoms, however mild, please seek medical advice in the country you are travelling from, to confirm that you are fit to fly before coming to the airport.
Please visit:
https://www.gov.uk/coronavirus
Further information is available on the posters and leaflets available in the airport when you land.
US Department of Homeland Security - flights between Ireland and United States
Following the recent announcement by the US Department of Homeland Security, increased temporary travel restrictions and screening requirements have been introduced. Guests travelling to the USA from Ireland are subject to these temporary entry restrictions.
These temporary measures suspend and restrict the entry into the United States of aliens (Non US citizens/permanent residents) who have been within one of the following listed countries within the preceding 14 days of their travel date:
Any guest who transits/transfers through one of the locations listed above are considered to have been present in that location and subject to the restrictions outlined above.
This does not apply to United States citizens holding a United States Passport, Lawful Permanent Residents of the United States holding a Permanent Resident Card, Letter of Parole and other individuals who are identified in the Presidential Proclamation.
Any Guest granted permission to travel by US Homeland Security will be required to travel to one of the Centre of Disease control (CDC) airports in the following list: New York, Boston or Chicago.
We ask that you are fully aware of these restrictions as they may apply to you.