COVID-19: Our latest travel updates and booking options

 

Our Schedule


We are currently operating a reduced European and North American schedule. Please ensure you check the relevant government advisory for the country you are travelling to before you depart for the airport.

Flights within Europe: From 01 July, we are recommencing some of our flights within Europe including destinations like Malaga, Alicante, Lanzarote, Faro, Palma and Rome.

Transatlantic Flights: We are continuing to operate a reduced schedule between North America and Ireland with a number of flights to / from Dublin and New York (JFK), Boston and Chicago.

You can check the status of your flight here or via the Aer Lingus app.

We will contact all guests directly if you are booked to travel on any of our impacted services and advise you of your options.

 

Options for your Booking


During this unprecedented situation, we have taken a number of steps to offer flexibility from some of our normal policies given the impact. The options available to you are detailed here based on the applicable circumstances.

 

My flight has been cancelled

If your flight has been cancelled we will contact you directly. Visit the Manage Trip section to make sure your contact details are up to date.

We have a number of options available to you. Please do not travel to the airport.

If you have booked via Aer Lingus you can:

  • Apply for a voucher by filling in your details on the voucher request form. We'll send you a voucher for the full value of your flight - fare, taxes & charges, and ancillary purchases. Terms and conditions apply. See more details and FAQs on the voucher request page.
  • Change either the date or destination of your journey online and we will waive the change fees that would normally be associated with doing so. Please note that if you change your travel plans to flights that are more expensive than your original booking, the difference in price will still be charged. To change your booking, simply go to the Manage Trip section on aerlingus.com.
  • Contact our call centre to discuss alternative flights on
    1890 800 270 or 01 761 7835 (IRL)
    or 0333 006 6920 (UK)
    or 1-(800)-585-0672 (North America)
  • Apply for a full refund using this form

If your booking was made with a travel agent, please contact the agent directly for information on your options.

Get more information on your rights and our obligations under Regulation (EC) 261/2004

I want to change my flight

If you have booked via Aer Lingus and are scheduled to fly with us before 30 September 2020 you can:

  • Change your flight without a fee using the Manage Trip section. We've waived our change fees, but please note that a fare difference may apply. Changes must be made by 01 August 2020.

If your booking was made with a travel agent, please contact the agent directly to make changes to your booking.

 

Will my travel insurance cover me?

If your flight is proceeding as planned but there is a government issued restriction or warning against travel to your destination, you should contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.

Guests from Europe:
Important Coverage Limitations - COVID 19

Guests from USA:
Coverage Alert - 2019 Novel Coronavirus / COVID-19

I want to make a new booking

Book a flight for travel up to 30 September 2020 and change fees will be waived if your travel plans change.

If you choose to rebook, you can do so in Manage Trip up to 01 August 2020. Fare difference may apply.

Please visit the Department of Foreign Affairs website for the latest travel advice, or go to your relevant national authority for the latest travel advice from your home country.

 

 

Travel Restrictions and Government Advisories


Due to the impact of COVID-19, travel restrictions are subject to change on a constant basis. Please ensure you check the relevant government advisory for the country you are travelling to before you depart for the airport.

 

Face coverings required on board

Maintaining a safe and healthy environment for our customers and our staff is our number one priority.

From Thursday 21st May all customers flying with us are required to use a mask or suitable face covering from the point of boarding the aircraft until they are inside the destination airport. This is a temporary measure to enable us collectively play our part in keeping everyone safe on board.

We recommend that customers bring sufficient face coverings for the duration of their journey. Face coverings can be reusable cloth masks or disposable masks. Wearing of face coverings is mandatory while boarding and for the duration of the flight. Customers who are unable to keep a face covering in place, including children, are exempt from the mandatory application of the policy.

We recommend that customers consider wearing a face covering from the time of entry into the departure airport. Our cabin crew will also be wearing suitable face coverings during flight.

The wearing of a face covering will be mandatory until August 31, 2020.

If you have a connecting flight, please be aware of other airlines' policies regarding the use of face coverings.

 

Passenger notice from the Irish Department of Health and the HSE

All guests arriving into Ireland are required to complete a COVID-19 Passenger Locator Form by law. Failure to do so will be an offence.

The form is available to download on www.gov.ie/locatorform and www.hse.ie. It should be completed in full and handed to the border management staff when you arrive in Ireland.

 

Covid-19 Passenger Locator Form - Questions & Answers

Why do I have to complete this form?

The Form will be used to facilitate a system of follow up checks to make sure people who travel to the country are staying where they said that they would. The Form will also ensure more accurate and expeditious contact tracing, should we have a suspected or confirmed case on a flight or ferry coming into Ireland.

Is there a legal requirement to complete this form?

By law, passengers arriving to Ireland from overseas are required to complete this form, with the exception of the following:

  • Passengers arriving from Northern Ireland
  • Passengers leaving the State from their port or airport of arrival without otherwise exiting the port or airport
  • Holders of a Certificate for International Transport Workers, or drivers of a heavy goods vehicle, who are in the State in the course of performing their duties
  • Aircraft crew, including the pilot, who are in the State in the course of performing their duties
  • Ship crew, including the maritime master, who are in the State in the course of performing their duties
  • Foreign diplomats

How will my information be stored?

Data collected will be stored securely for 28 days after which time it will be destroyed.

I have difficulty handwriting. Is an electronic version of the form available?

The form is available to download on www.gov.ie/locatorform and www.hse.ie and can be completed well in advance. If you need further assistance, you should let border personnel know when you arrive in Ireland.

What is the Public Health Advice for passengers arriving into Ireland?

Passengers arriving into Ireland from overseas are advised to self-isolate for 14 days on entry into the State.

Self-isolation means completely avoiding contact with other people and is more stringent than the stay at home measures applying to the wider public.

I am visiting Ireland for a few days. My return flight will leave before the 14 days elapse.

The expectation is that you will self-isolate for 14 days following arrival in Ireland. If you cannot do so, in the context of the COVID-19 pandemic you should reconsider your need to travel to Ireland at this time.

I am travelling home for a funeral. If I self-isolate for 14 days, I will not be able to attend.

The Government has produced detailed guidance for bereaved families in the context of COVID-19 which is available here.

 

 

Self-isolation

What is self-isolation

To help stop the spread of coronavirus (COVID-19) everyone has been asked to stay at home. But some people may need to do more than this. Following international travel, you will be asked to self-isolate for 14 days which means staying indoors and completely avoiding contact with other people.

How to self-isolate

Stay indoors and avoid contact with other people. Behave as if you have the virus even if you do not have symptoms. If you develop a fever or any respiratory symptoms phone your GP or HSELive on 1850 24 1850.

Do

  • Stay at home, in a room with a window you can open.
  • Keep away from others in your home as much as you can.
  • Check your symptoms - call a doctor if they get worse. Phone your doctor if you need to - do not visit them.
  • Cover your coughs and sneezes using a tissue - clean your hands properly afterwards.
  • Wash your hands properly and often.
  • Use your own towel - do not share a towel with others.
  • Clean your room every day with a household cleaner or disinfectant.

Don't

  • Do not go to work, school, religious services or public areas.
  • Do not share your things.
  • Do not use public transport or taxis.
  • Do not invite visitors to your home.

People who live with you will need to restrict their movements. It's OK for friends, family or delivery drivers to drop off food or supplies. Make sure you're not in the same room as them, when they do.

For more advice on how to self-isolate visit www.hse.ie/self-isolation

 

UK Government information for passengers entering or returning to the UK

The UK Government has issued guidance for passengers entering or returning to the UK during the coronavirus (COVID-19) pandemic.

If you're a resident or visitor travelling to or returning to the UK from outside the common travel area, you must:


Who does not need to provide their details or self-isolate for 14 days

You do not need to complete the form or self-isolate if you're travelling from one of the following places, and you were there for 14 days or more:

  • Ireland
  • The Channel Islands
  • The Isle of Man

There are other reasons why you might not need to complete the form or self-isolate. Read the list of who does not need to complete the form or self-isolate

If you start to have symptoms

The symptoms of coronavirus are a new continuous cough with or without a high temperature and a loss of, or change in, normal sense of taste or smell; if you experience any of these symptoms, however mild, please seek medical advice in the country you are travelling from, to confirm that you are fit to fly before coming to the airport.

Please visit:

https://www.gov.uk/guidance/travel-advice-novel-coronavirus#when-youreturn-to-theuk-protect-yourself-and-others

https://www.gov.uk/coronavirus

Further information is available on the posters and leaflets available in the airport when you land.

 

US Department of Homeland Security - flights between Ireland and United States

Following the recent announcement by the US Department of Homeland Security, increased temporary travel restrictions and screening requirements have been introduced. Guests travelling to the USA from Ireland are subject to these temporary entry restrictions.

These temporary measures suspend and restrict the entry into the United States of aliens (Non US citizens/permanent residents) who have been within one of the following listed countries within the preceding 14 days of their travel date:

  • People's Republic of China (excluding Hong Kong and Macau)
  • Islamic Republic of Iran
  • the 26 European states within the Schengen Area:
    Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Republic of Ireland.

Any guest who transits/transfers through one of the locations listed above are considered to have been present in that location and subject to the restrictions outlined above.

This does not apply to United States citizens holding a United States Passport, Lawful Permanent Residents of the United States holding a Permanent Resident Card, Letter of Parole and other individuals who are identified in the Presidential Proclamation.

Any Guest granted permission to travel by US Homeland Security will be required to travel to one of the Centre of Disease control (CDC) airports in the following list: New York, Boston or Chicago.

We ask that you are fully aware of these restrictions as they may apply to you.