Wi-Fi In the Sky
Enable Wi-Fi on your device, launch your browser & purchase one of the three data options.
You can now browse online, email, text & surf the internet as you cross the Atlantic.
Connect to the AeroMobile network to text or use data. Standard roaming rates apply.
Wi-Fi is available to purchase on board all of our A330 aircraft and will work with any of your Wi-Fi enabled devices. If you need any help getting set up, just ask one of our cabin crew.
Wi-Fi is complimentary with our Business Class fares*.
*Note: Wi-Fi is not available on our Boeing 757 or 767 serviced flights.
Wi-Fi gives you access to the internet for web browsing, online shopping, email, instant messaging and social networking - based on the amount of data you have purchased.
You can use any Wi-Fi enabled devices, including laptops, tablets and smartphones.
When it comes to staying connected, here are your options:
- Business class passengers surf for free.
- Aer Social - Data volume limit 50MB: €6.95/$7.95
- Aer Surf - Data volume limit 120MB: €13.95/$15.95
- Aer Max - Data volume limit 270MB: €29.95/$32.95
- Enable Wi-Fi on your device
- Launch your browser
- Purchase your on-board voucher through the Aer Lingus Wi-Fi page
- Sign in and surf!
You can purchase a Wi-Fi pass with a credit card through the Aer Lingus Wi-Fi page; this’ll appear when you launch your browser.
The SSID is 'Aer_Lingus_WiFi'. This is a publicly broadcasted Wi-Fi network.
Wi-Fi is activated at 10,000 feet or around 20 minutes after take-off. It’s deactivated during take-off and landing.
You’ll get an upload capacity of approximately 5 Mbps and download capacity of approximately 1 Mbps. It’ll be the same speed as if you were using a public Wi-Fi service on land.
Yes. It's as safe as any other public Wi-Fi service, such as in a hotel or cafÃ©. Connections to secure websites (i.e. HTTPS) or a Virtual Private Network (VPN) will remain secure.
The service may be disrupted if the aircraft is not above 10,000ft, is outside of satellite coverage, or because of extreme weather conditions.
You’ll get systems status updates throughout the flight, however events such as those described above may happen without warning.
Not simultaneously. Customers must log off one and log onto another.
Wi-Fi is available on all A330 aircraft only.
Yes. Your safety is of the utmost importance to us. All aspects of the system are tested and safety certified by us and the European Safety Agency (EASA).
Contact T-Mobile, our service provider, directly with any billing queries on firstname.lastname@example.org
- Switch on your mobile when you’re told it’s safe to do so, keeping it in silent or vibrate mode.
- Wait for the 'AeroMobile' network to appear or select it manually from network settings.
- You’ll get a welcome SMS from AeroMobile, then you can email, text and browse the internet.
No. We don't allow the use of voice calls in the cabin, including mobile/VoIP/Skype.
Yes. Usage is charged by your home mobile operator. You’ll get a text from them with pricing information. Standard roaming rates apply.
Billing information can be found within the portal of our service provider, T-Mobile. Roaming fees are charged by your mobile operator. Please contact them directly for charges.
You can contact our Wi-Fi helpdesk at email@example.com