Careers on the ground - Hub Control Centre

Flight Dispatchers liaise with various sections to make sure the aircraft is ready to depart

A Flight dispatcher makes sure the plane is clean and that all the bags are on board. They also give the pilots their load sheets so that they know exactly what they are carrying and how it is distributed.

When working in Station Control, you need to work closely with the Airport Authorities to ensure that you have the right aircraft at the right gate at the right time and juggling them around if necessary. The Station Controllers work in an office overlooking the ramp and they supervise the Flight Dispatchers.

In ramp services, we have the Cabin Appearance team, the Equipment Unit, the Catering Loaders, and the Baggage Handlers. The baggage in the hold of a plane is divided into cans. Each can takes about 30 bags, and the job of the Load Planners is to check on how many cans will be needed on a flight and make sure that number is available to the people in ramp services.

There are no specific qualifications, though you would need to understand and be interested in concepts like weight, balance, drag and thrust etc. You might be a person who liked physics at school! It is quite a technical job though, and it does require specialised training. We usually recruit from within, with most Flight dispatchers coming from our Customer Services staff.

Every aircraft has about 7-8 pieces of equipment involved in its turnaround, and some loaders move to the equipment unit. It is great for people who have a mechanical aptitude. It's a small department, with just 8 or 9 people. They are responsible for the upkeep of the equipment on the ramp, equipment such as tugs, belt loaders, can loaders, and conveyor belts.

You're talking about marshalls. They do what it says on the tin, in that they direct the aircraft in and out of the gate. They are loaders who have specialised training and they are responsible for the aircraft's ground movement.