Careers in the air - Cabin Crew
Our Cabin crew are, and always have been, renowned for their friendliness, their concern, their natural ability to put their passengers at ease and to ensure that the experience of flying with us is a pleasant memorable one. That is why our Cabin Crew are so important.
If you want to join us, we are looking for customer focussed people who are confident and assured. You need to thrive in a team, even though that team might be different every day. When the flight takes off, you'll need to be able to deal with whatever issues might arise.
There are a wide variety of responsibilities and duties that Cabin Crew have but ultimately the job involves keeping every guest safe, while making their day special.
No day is the same for Cabin Crew and challenges do arise onboard a flight which our Cabin Crew must deal with. (It could be that on any given day, you are called upon to be a counsellor, a nurse, a maitre d, a waiter or waitress.)
Only on your own time. Aer Lingus Cabin Crew rarely leave the airports they fly to, apart from those on the long haul flights to the USA.
The hours are varied. There is a 24/7 commitment so flexibility is key for our Cabin Crew. There is always the possibility that delays beyond your control may extend your hours. Safety always comes first, so if you are part of a crew, you need to be able to accept that the plane may not take off on time, and you may not make it home for that important occasion. You must be prepared to work shifts, unsociable hours, weekends, holidays and overnights.
We expect all our Cabin Crew to have:
- Excellent communication and interpersonal skills
- Self- motivated flexible and adaptable
- Well-developed team work skills with leadership potential
- Proven customer service skills
- Awareness of our Guest expectations
- Professional, with a positive attitude to work
- Aware of commercial opportunities in an ever changing environment
- Be 18 years of age or over
- Eligible to live and work in the Republic of Ireland without restriction? (i.e. EU passport Holder or Non-EEA Citizen holding Stamp 4)
- Fluent in English, both spoken and written
- Hold a valid EEA Passport allowing unrestricted worldwide travel.
- Have at least 12 Months combined experience in a customer service/sales role
It is essential that our Cabin Crew would:
No, but it is an advantage to help assist our non-English speaking Guests on board.
If you are offered a job as Cabin Crew, it will be dependent on you passing a few other tests. You will have to be able to pass a post-offer medical and prove that you are a competent swimmer, able to swim 25 meters in a pool and tread water.
You must always look professional in the uniform. You must be willing to adhere to all our uniform standards. They include that no tattoos, body piercings or tongue rings are visible while you are in uniform. Tattoos may not be covered with adhesive bandages or by other methods, to render them not visible.
The vision requirement is that 20/40 corrected should not be exceeded. You do need to pass a sight test, but you will be allowed to wear glasses or contact lenses for this.
Initial training takes approximately six weeks and is based in our training academy in Dublin. The first five weeks are mainly classroom based in our in house training academy based at Dublin airport, after which you will put your learning into practice on board our aircraft. If you successfully pass our assessment at this stage, you will fly with more experienced crew members for another 3 months at which point you will be passed as fully qualified.
There is quite a lot of study involved. You will receive a home study pack before you attend Cabin Crew training. When training starts, you will be covering subjects such as aircraft layout, emergency procedures and evacuations, first aid and CPR, self defence, hazardous materials, security and aviation regulations. You will also cover company policy and procedures, grooming standards, in-flight service, customer service, interpersonal skills and special guest handling.
You will be paid while you are training.
You will be provided with a uniform at no cost to you!
Aer Lingus offers its Cabin Crew a competitive salary and benefits package.