Ireland’s Only 4-Star Airline

Today we’re proud to announce that we have been awarded a 4-Star rating by Skytrax, the international air transport rating organisation. Aer Lingus is the first Irish airline to receive this rating and joins a select group of only 40 airlines worldwide that also boast a 4-Star guest experience. This also makes us the only 4-Star airline connecting Ireland and North America.

We are delighted to have achieved a 4-Star rating from Skytrax, which recognises our product offering, service and overall guest experience as world-class. 2016 is shaping up to be a standout year in the airline’s history as not only does our transatlantic expansion continue to accelerate and we celebrate 80 years of flying, now we can also we stand proud as Ireland’s only 4-Star airline.

The needs of our guests are central to everything we do and this achievement not only confirms that our service enhancements are responding to those needs, it also confirms our status as global leader within the air travel industry. While our product offering was instrumental in securing the rating, it is our people that then deliver the award-winning, world-class experience each day at the airport, on board and beyond, and this was highlighted by Skytrax in their awarding of the fourth star.

As a value carrier, we are committed to delivering to our guests a high quality travel experience at a value price. As part of that commitment to delivering a high quality travel experience, two years ago, we embarked upon a mission to offer our guests the ultimate travel experience at every point of their journey – from booking on aerlingus.com, airport check-in, boarding procedures, to stepping on board the aircraft. The ‘Good to Great’ programme revisited each aspect of the Aer Lingus guest experience to identify ways in which to innovate the overall product offering, increase efficiency, provide a more comfortable experience on board and ultimately offer guests a world-class service.

We made a significant investment over the last 24 months in terms of enhancements to our guest experience, including rigorous training programmes for our staff and fleet modernisation, in order to be able to upgrade our service from three to four star. We conducted in-depth research to hear directly from our guests and better understand their needs. This has resulted in a much more innovative and intuitive guest experience. This is evident not only in our Business Class cabins, but in our new website and mobile app, how we use the Aer Lingus social media channels to meaningfully reach out to our guests, as well as our Premium Check-in and Express Bag Drop at Dublin airport.

We are thrilled to have achieved a 4-Star rating from Skytrax, to receive official recognition for Aer Lingus’ world-class product offering and service. This should be seen as only the start of our journey. We will fight on a daily basis; to maintain that rating; to continue to deliver punctuality better than our competition and to retain a listening ear to our guests.