AerClub FAQs

We put together the top questions and answers that members have about joining AerClub and the closure of the Gold Circle Club. We hope you find these useful but if you need more help, please contact us.

Click here to join AerClub and begin earning Avios points every time you fly. Use your Avios points to book flights, no matter where you're travelling with us. When you open an AerClub account you will also receive an Avios account. Avios is the reward currency of AerClub.

If you were an existing Gold Circle member you will have been contacted directly and migrated automatically into AerClub unless you previously opted out.

Upon joining AerClub you would have received a new membership card with your AerClub account number. Please click here to log in to your account and check your tier status progression.

Please note that Green Tier members will not receive a physical membership card but can download your electronic card when you log in to your AerClub account.

Your AerClub membership tier will be dependent on your level of Aer Lingus flight activity within the last 12 months prior to the closure of Gold Circle. All new applications will be automatically awarded Green tier membership.

If you were a member of Gold Circle and had an existing Avios account before AerClub launched you will have received your 250 welcome bonus points towards the end of 2015.

If you were a member of Gold Circle, you will have received a 250 welcome bonus when AerClub launched in November 2016. These will have been credited directly to your new AerClub account.

We are taking a phased approach to the roll-out of AerClub which means some functions will be available after our initial launch. The Avios points and Tier Credits earned by flying with Aer Lingus will be available to see from mid-December.

In the meantime, your travel activity will be captured and stored once you enter your new AerClub membership number when booking. Avios points earned through non-air partners such as at Kildare Village Outlet, will be available to see from November 30th once they have been processed.

We are taking a phased approach to the roll-out of AerClub which means some functions will be available after our initial launch. The Avios points earned by flying with our airline partners will be available to see from early 2017. In the meantime, your travel activity will be captured and stored once you enter your new AerClub membership number when booking.

You can claim credit for any flights completed in the last three months (or after your registration date if you've only registered within the last three months). You may also record flights and partner transactions in the following ways:

For Aer Lingus flights and partner airline flights:

Please click here to access the missing flights form.

For non-airline partners:

Please click here to access the missing flights form for partner airlines.

We are taking a phased approach to the roll-out of AerClub which means some functions will be available after our initial launch. We will store any retrospective claims members submit and the credit for these will be available to see on your account from early 2017. In the meantime, please ensure to enter your new AerClub membership number when booking for faster crediting to your account.

No. You can only earn Avios points and Tier Credits on flights that you have actually flown.

Only previous members of Gold Circle can claim for flights taken prior to AerClub launching.

We will send all those who expressed an interest and provided their email address an email soon inviting you to join AerClub.

If you are a Green member of AerClub, you will not receive a physical card in the post. Log in to your account where you can print your card.

If you are a Silver, Platinum or Concierge member of AerClub you will receive your membership pack including your card in the post.

You cannot merge your British Airways account to your AerClub membership but you can use the 'Combine my Avios' feature to combine your Avios points into one account or transfer Avios points between your accounts. To transfer Avios points please go to avios.com

In the event of loss, theft or unauthorised use of your Card it is your responsibility to advise the AerClub Service Centre as soon as possible. You are liable for all use of the Card or Membership number until Aer Lingus is notified of the loss, theft or unauthorised use of the Card.

Aer Lingus is currently not a member of the One World Alliance and therefore these benefits will not be available.

Yes. You will receive your final Gold Circle statement and balance shortly.

No. Gold Circle is now closed and has been replaced by AerClub. Please use your AerClub number when booking flights to ensure points credit to your account as quickly as possible.

When you sign up to AerClub you will receive a 16 digit AerClub account number.

Your Gold Circle card is now invalid - please dispose of your Gold Circle card and use your AerClub card.

Please contact us and a member of our AerClub team will send you the details of your new AerClub membership.

Please allow until mid-December for all membership packs to be delivered.

Contact us and a member of our AerClub team will send you the details of your new AerClub membership.

Your AerClub membership is dependent on your level of Aer Lingus flight activity within the last 12 months prior to the closure of Gold Circle.

Gold Circle Tier Member

As a previous Gold Circle tier member you will receive an email to inform you of your final Gold Circle balance. You will receive 2 Avios points for every 1 Gold Circle point. These will be credited directly to your AerClub account.

Gold Circle Applicant Member

Previous Gold Circle applicants will not receive Avios points but will have been awarded Tier Credits against the volume of Gold Circle points you have already accumulated over the last 12 months. This will allow you to continue your progression to attain Silver membership.

Yes. You will be able to claim for any flights in the 30 days before the closure of Gold Circle from November 30th 2016.

Members and applicants are advised to retain original flight coupons and boarding passes relating to travel on Aer Lingus and/or AerClub partner airlines. In the event that transactions haven't been recorded on a specific statement, the transactions can be credited provided that you're already a registered member at the time that the flight departed.

For Aer Lingus Flights:

To claim points retrospectively, you must record the ticket and flight details on a missing flights form which is also accessible from your email statement. You can also claim your points here.

For Partner Airline Flights:

To claim points retrospectively for partner airline flights, you must record the ticket and flight details and fill in the missing partner airline flights form here.

Yes as applicable per AerClub rules, we will ensure all flights booked prior to the 30th of November will automatically be updated on your AerClub account once you fly.

The Bank of Ireland programme is a separate programme to AerClub. The existing benefits, (including guest access to the Aer Lingus Lounge) will remain in place and unchanged with the introduction of AerClub. If you have any queries relating to this card they should be directed to Bank of Ireland.