Special assistance / requests
Passengers requiring assistance or who have special requests should inform us at the time of booking and no later than 48 hours before departure.
We will do what we can to help.
Please note that if you change a booking online that already contained your special request, this information is not automatically transferred to your new booking and should be re-requested by calling our helpdesk.
Highlighted below are some of the Special Request services provided by Aer Lingus. For more details on Special Assistance policies see our 'Help' Section.
|Aer Lingus will notify your departure and arrival airports of your request for a wheelchair and assistance from check-in to the boarding gate and a carry on service for passengers completely immobile who cannot make their own way to their seat. Passengers must be able to sit upright in the seat.
Passengers travelling with their own wheelchairs are permitted to do so free of charge but Aer Lingus must be informed if they are battery operated. All passengers who are wheelchair bound must contact Aer Lingus Special Assistance department to request appropriate support from the departure and arrival airports. Passengers are not permitted to check-in or carry on-board any wet-cell batteries either in wheelchairs or as stand-alone batteries.
Passengers are required to provide minimum 48 hours notice of their intention to travel. Please contact Aer Lingus Special Assistance.
|Travelling with Recognised Assistance dogs|
The Department of Agriculture, Food & the Marine is responsible for administering the "Pet Travel Scheme" in Ireland. The Department defines Recognised Assistance Dogs as guide dogs or other assistance dogs who are specifically trained to assist a wide range of disabled persons with every day tasks. Guide dogs must be trained by an organisation that is accepted by, and affiliated to, the International Guide Dog Federation (IGDF) and assistance dogs must be trained by an organisation affiliated with Assistance Dogs International (ADI).
In accordance with the requirements of Regulation (EC) 1107/2006, carriage of Recognised Assistance Dogs in the cabin is permitted subject to national regulations. All Recognised Assistance Dogs must have an Assistance Dog Identification Card provided by the qualifying organisation.
If you are travelling into or via Ireland from a country outside the EU with a Recognised Assistance Dog, please contact the Animal Health Section of the Department of Agriculture, Food and the Marine (DAFM) by phone at +353-1-6072827 (or by e-mail to email@example.com) well in advance of travel as a prior approval permit is required to remove the "manifested freight rule" for the purpose of the Pet Travel Scheme.
Subject to the above, Recognised Assistance Dogs are carried free of charge and may travel in the cabin on all short-haul and long-haul flights with the passenger provided they comply with the Pet Travel Scheme Rules. There is no requirement for a muzzle. The dog must sit on the floor at the passenger's feet and not at an emergency exit or first row.
All other pets travelling under the Pet Travel Scheme must travel as manifested freight and you are required to use Pet Express as your agent / broker. For more information about the Pet Travel Scheme, go to http://www.agriculture.gov.ie/pets/.
Reporting Disability Related Problems via U.S. DOT
U.S.A. residents who feel that Aer Lingus has violated any provision of Title 14, Code of Federal Regulations, Part 382 available on the U.S. Department of Transportation website dot.gov, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 via the following channels:
|U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590
|Aviation Consumer Protection Division|
U.S. Department of Transportation (DOT) Disability Hotline:
If you have experienced time-sensitive, disability related air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) to obtain assistance. This hotline is available from 7:00 a.m. until 5:00 p.m. EST, Monday through Friday.
For details contact Aer Lingus Reservations department or your Travel Agent.
|Special meals are provided on long haul routes to meet dietary or religious requirements. Click here for more details.|
Aer Lingus offers a 10% discount on fares to customers originating in the U.S. who must travel abroad at the last minute due to death or serious illness, requiring hospitalization or hospice care, of an immediate family member.
|Booking/travelling with children|
|Full details on booking/travelling with children available here.|
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