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Travel Information

Special assistance / requests

 

Passengers requiring assistance or who have special requests should inform us at the time of booking and no later than 48 hours before departure.

We will do what we can to help.

Please note that if you change a booking online that already contained your special request, this information is not automatically transferred to your new booking and should be re-requested by calling our helpdesk.

Highlighted below are some of the Special Request services provided by Aer Lingus. For more details on Special Assistance policies see our 'Help' Section.

Available Services

Special Meals
Special meals are provided on long haul routes to meet dietary or religious requirements. Click here for more details.

 

Wheelchairs
Aer Lingus will notify your departure and arrival airports of your request for a wheelchair and assistance from check-in to the boarding gate and a carry on service for passengers completely immobile who cannot make their own way to their seat. Passengers must be able to sit upright in the seat.

Passengers travelling with their own wheelchairs are permitted to do so free of charge but Aer Lingus must be informed if they are battery operated. All passengers who are wheelchair bound must contact Aer Lingus Special Assistance department to request appropriate support from the departure and arrival airports. Passengers are not permitted to check-in or carry on-board any wet-cell batteries either in wheelchairs or as stand-alone batteries.

Passengers are required to provide minimum 48 hours notice of their intention to travel. Please contact Aer Lingus Special Assistance.

 

Assistance dogs
Assistance dogs accompanying blind passengers are carried free of charge and may travel in the cabin on all short-haul and long-haul flights with the passenger when they are suitably harnessed. There is no requirement for a muzzle. The dog must sit on the floor at the passengers feet and not at an emergency exit or first row. All government and quarantine regulations must be complied with.

Passengers are required to provide minimum 48 hours notice of their intention to travel. Please contact Aer Lingus Special Assistance.

 

Bereavement Discount

Aer Lingus offers a 10% discount on fares to customers originating in the U.S. who must travel abroad at the last minute due to death or serious illness, requiring hospitalization or hospice care, of an immediate family member.

Click here for more details.

 

Booking/travelling with children
Full details on booking/travelling with children available here.

Reporting Disability Related Problems via U.S. DOT

U.S.A. residents who feel that Aer Lingus has violated any provision of Title 14, Code of Federal Regulations, Part 382 available on the U.S. Department of Transportation website dot.gov, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 via the following channels:

MailOnline
U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590
1-202-366-2220

Aviation Consumer Protection Division

U.S. Department of Transportation (DOT) Disability Hotline:

If you have experienced time-sensitive, disability related air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) to obtain assistance. This hotline is available from 7:00 a.m. until 5:00 p.m. EST, Monday through Friday.

For details contact Aer Lingus Reservations department or your Travel Agent.

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