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Upgrade to Business Class help

Click the links below to display information

Your Booking Details - Retrieve

  • If you have a transatlantic booking you can use this facility to upgrade to Business Class for all passengers in your booking.
  • You must fill in the required information correctly before adding your business class to the booking.
    • Booking Reference: Unique identifier containing a series of six alpha and numeric characters, which can be found on your Email Confirmation.
    • Departing From: Departure city for your outward itinerary.
    • Arriving At: Arrival city for your outward itinerary.
    • Email Address: Email address used when making your booking.


Pre-book

  • Your itinerary and cost to upgrade outbound leg, return leg and whole journey is displayed.
  • Select to upgrade your outbound, return or whole journey by selecting the appropriate UPGRADE button.
  • Your selection will be added to your booking.
  • Review the terms and conditions of your booking and confirm you have read and accept them on this page.
  • " After you have made your selection click on CONTINUE to go to the payment page.


Payment Details

  • Card Information section - please ensure that you have filled in all the required fields marked with an * in the card information section.
  • Frequent Flyer section - if you are registered for our frequent flyer programme you can enter your number here.


Purchase

  • Review your upgrade to Business Class is correct.
  • Click the tick box at the end of the page to accept the changes that will be made to your booking and to authorise us to debit your payment card.
  • Please wait a few moments to allow this transaction to process.


Booking Confirmation

  • The confirmation page confirms your flight details and upgraded flights.
  • An email will be sent to you confirming your flight details and business class fare.
  • When you click on the 'Go To Homepage' button, you will be returned to the 'Home' Page.


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