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Pre-order Meal - FAQs



Booking a Pre-order meal


Q. How do I place an order to pre-book my meal?
A: You can order a meal on aerlingus.com only. This can either be ordered during the booking process or via the Manage Booking facility.

Q. Can I buy a meal on board the aircraft or at a ticket desk?
A: No, pre-order meals will be available exclusively for order via aerlingus.com.

Q: Can I place an order with cabin crew for my next flight?
A: No, pre-order meals will be available exclusively for order via aerlingus.com.

Q. What is latest time I can pre-order a meal?
A: You can pre-order your meal up to, but no later than 24 hours before the flight's scheduled departure time.

Q. Pre-order meals are available on my flight - why can't I place my order?
A: It is likely that your flights are less than 24 hours from scheduled departure and therefore have missed the pre-order booking deadline, or we have received the maximum number of orders we can offer for that flight.

Q. What would happen if my flight is booked through a Travel agent or Tour operator?
A: The tour operator or travel agent can use the Aer Lingus Manage Booking facility. They will be able to place a meal order on your behalf using your original booking details.

Q. Can a meal be ordered if you book your flight through JetBlue/UA/BA?
A: Yes, but only on Aer Lingus operated services.

Q. What meal options are available on Short Haul flights?
A: Menu and price list are available on the In-flight Experience section of aerlingus.com.

Q. What meal options are available on Long Haul flights?
A: Menu and price list are available on the In-flight Experience section of aerlingus.com.

Change Policy


Q. Can I change my mind and order a different meal once I have placed an order?
A: Once you have placed your order you will not be able to change your request and the Terms and Conditions of sale apply.

Q. If I hold a Flex fare ticket will my meal follow me if I change my flight time or date?
A: Your order will not automatically be redirected to your new flight. Should you change your flight itinerary you may request a refund once you hold a Flex fare ticket. The refund form is available on aerlingus.com. You can place a new meal order if it is not later than 24 hours before the flight's scheduled departure time.

Q. What if I am Denied Boarding?
A: If you are denied boarding from your scheduled flight the denied boarding policy will apply in accordance with Regulation EU261. You will be entitled to a refund of your pre-order meal in these circumstances. Please request your refund by completing the refund form on aerlingus.com.

Q. What if I miss my flight?
A: If you miss your flight the meal cannot follow you to your new flight and no refund will be offered. (See Terms and Conditions of sale on aerlingus.com).

Q What if I change my flight at the last minute?
A: If you voluntarily change your flight within 24 hours of your scheduled departure time your order will not automatically be redirected to your new flight and no refund will be offered. You must reorder a meal to receive one on your new flight, which can only be done once it is within the '24 hours before scheduled departure time' booking requirement. If you are involuntarily removed from a flight and rerouted, you are entitled to a full refund and can apply via aerlingus.com.

Payment


Q. Can I use an Aer Lingus gift voucher to purchase a meal on aerlingus.com?
A: No, however this is currently in development.

Q. Can I use Frequent Flyer points to pre-order a meal online?
A: Currently you cannot use frequent flyer points as a method of payment for pre-order meals. This is in development and as soon as this facility becomes available our frequent flyer team will notify customers giving the appropriate information on how to redeem.

Security and Privacy


Q. What is the security and privacy policy for my information?
A: The Aer Lingus Privacy Policy applies to all pre-order meals requested on aerlingus.com.

Meal redemption on board


Q: What if I forget to bring my voucher with me on the day of travel?
A: Should you forget your voucher on the day of travel our cabin crew will identify you from our passenger list on board the aircraft.

Q. What if I change my seat before my flight?
A: Do not worry if you have changed or booked an alternative seat. Our cabin crew will locate you onboard the aircraft and deliver your order to your new seat.

After Care & Feedback


Q How do I claim a refund?
A: In order to claim a refund, please visit our HELP section at aerlingus.com and place your details on our dedicated pre-order meal refund form to request your refund.

Q How can I provide feedback on the choice and quality of the pre-order meals?
A: You can fill in the feedback form on www.aerlingus.com/feedback/ or alternatively send an email to preorderonline@aerlingus.com. Please note you will not receive a response from this email but rest assured our product development team will use your feedback in order to develop and improve our product on an ongoing basis.



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