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Baggage Information

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Checked Baggage - Shorthaul flights (Ireland/UK/Europe)

Check-in baggage fees apply as detailed below. Aer Lingus does not charge additional Airport Check-in fees for individuals with check-in baggage. Some other airlines require you to add an airport check-in fee to the checked baggage fee.

Checked bag fees (per bag, per one-way flight):
Bag fees (per bag, per one-way flight) Online Airport
Applicable on flights between € £ € £
Cork/Dublin/Shannon/Knock UK 15 1230 24
Dublin Athens, Bourgas, Bucharest, Catania, Fuerteventura, Gran Canaria, Izmir, Lanzarote, Tenerife 20 - 40 -
Cork Lanzarote & Tenerife 20 - 40 -
Cork/Dublin Europe (all other flights) 15 - 30 -
Belfast Gran Canaria, Lanzarote & Tenerife 20 18 40 36
Belfast All other flights 15 12 30 24
London Gatwick All 15 12 30 24

- Low Fare

  • Checked baggage weighing in total up to 20kgs will be charged the discount fee per bag per flight if bags are booked up to two hours prior to departure on aerlingus.com.
  • Alternatively a standard fee per bag per flight will be charged at the airport on day of departure.

- Plus Fare

  • 1 checked bag weighing in total up to 20kgs can be booked free of charge. The online discount fee will be charged per bag per flight for 2nd and subsequent bags if bags are booked up to two hours prior to departure on aerlingus.com.
  • Alternatively a standard fee per bag per flight will be charged at the airport on day of departure.

- Flex Fare

  • 2 checked bags weighing in total up to 20kgs can be booked free of charge. The online discount fee will be charged per bag per flight for 3rd and subsequent bags if bags are booked up to two hours prior to departure on aerlingus.com.
  • Alternatively a standard fee per bag per flight will be charged at the airport on day of departure.

- Baggage Allowance

  • A maximum of 3 bags per passenger can be booked on the website, however, a maximum of 20kgs (44lbs) in total baggage weight for each passenger checking in bags is permitted (excluding infants).
  • No pooling or sharing of baggage allowances is permitted, even within a party travelling on the same booking.
  • Excess weight will be charged €9 or equivalent for each additional kilo per flight exceeding the maximum baggage allowance if the excess weight fee is paid up to two hours prior to departure on aerlingus.com, or alternatively the standard excess weight fee of €15 will be charged at the airport on day of departure.
  • The fees are non-refundable.
  • Exceptional items such as golf bags or skis will be charged at the applicable rate. See Sports Equipment Information for details.
  • A buggy/stroller is carried free of charge for passengers travelling with an infant.
  • All medical equipment, e.g. dialysis machines and wheelchairs, is carried free of charge.
  • Small musical instruments may qualify as hand baggage. Medium sized instruments may be carried in the cabin if the passenger purchases an individual seat for the instrument.
  • If the instrument will not fit in the extra seat, it must be checked in and normal excess baggage rates apply.


Checked Baggage - Longhaul flights (to/from USA)

- Economy Class - Low Fare

  • Passengers are permitted 1 bag up to 23kgs (50lbs) free of charge.
  • Baggage fees apply for 2nd and subsequent checked bags.
  • A maximum of 3 additional bags per passenger can be booked on the website.
  • Bag Size: One bag at 158 cms/62 ins, second and subsequent bags at 140 cms/55ins.
  • The weight of any one piece of baggage must not exceed 32Kgs/70lbs.
  • Any additional bags and Excess weight (23kgs - 32kgs) will be charged. See table.
  • No pooling or sharing of baggage allowances is permitted, even within a party travelling on the same booking.
  • The fees are non-refundable.

    Applicable on flights between
    		 Per bag per flight
    Europe USA EUR GBP USD
    2nd and subsequent bag weighing up to 23kgs (50lbs) 50 45 60
    Excess for all bags over 23kg-32kgs (50lbs-70lbs) 50 45 60
  • For Aer Lingus journeys between North America and the UK or Continental Europe, the long-haul checked baggage allowance will apply for all flights within the itinerary, unless there is a stopover of more than 14 days in Ireland, then each flight within the itinerary will have the relevant shorthaul or longhaul baggage policy applied to that part of the journey.

- Economy Class - Flex fare

  • Passengers are permitted 2 bags up to 23kgs (50lbs) each free of charge.
  • Baggage fees apply for 3rd and subsequent checked bags.
  • A maximum of 3 additional bags per passenger can be booked on the website.
  • Bag Size: Two bags at 158 cms/62 ins, third and subsequent bag at 140 cms/55ins.
  • The weight of any one piece of baggage must not exceed 32Kgs/70lbs.
  • Any additional bags and Excess weight (23kgs - 32kgs) will be charged. See table.
  • No pooling or sharing of baggage allowances is permitted, even within a party travelling on the same booking.
  • The fees are non-refundable.

    Applicable on flights between
    		 Per bag per flight
    Europe USA EUR GBP USD
    3rd and subsequent bag weighing up to 23kgs (50lbs) 50 45 60
    Excess for all bags over 23kg-32kgs (50lbs-70lbs) 50 45 60
  • For Aer Lingus journeys between North America and the UK or Continental Europe, the long-haul checked baggage allowance will apply for all flights within the itinerary, unless there is a stopover of more than 14 days in Ireland, then each flight within the itinerary will have the relevant shorthaul or longhaul baggage policy applied to that part of the journey.

- Business Class

  • Passengers are permitted 3 bags free of charge.
  • The weight of any one piece of baggage must not exceed 32Kgs/70lbs and combined weight must not exceed 69kgs (150lbs).
  • Infant baggage allowance is 10kgs (22lbs) in addition to one collapsible stroller.
  • For Aer Lingus journeys between North America and the UK or Continental Europe, the long-haul checked baggage allowance will apply for all flights within the itinerary, unless there is a stopover of more than 14 days in Ireland, then each flight within the itinerary will have the relevant shorthaul or longhaul baggage policy applied to that part of the journey.

- Special Items

  • Sports Equipment such as (golf bags, skis etc) is carried as standard baggage.
  • Infant baggage allowance is 10kgs (22lbs) in addition to one collapsible stroller.
  • Medical equipment (dialysis machines, wheelchairs etc.) are carried free of charge.
  • Small musical instruments may qualify as hand baggage. Medium sized instruments may be carried in the cabin if an individual seat for the instrument is purchased.
  • If the instrument will not fit in the extra seat, it must be checked in and normal excess baggage rates apply.


Interline Baggage - (other airlines)

  • Aer Lingus will through-check baggage as a courtesy onto any carrier that have a baggage agreement in place, upon presentation of documentation of the itinerary showing Aer Lingus and partner carrier flights on the same ticket.
  • This includes the following airlines: American Airlines, Air France, Air India, Alaska Airlines, Finnair, British Airways, Air China, China Airlines, Cathay Pacific, China Southern, Emirates, Etihad, Gulf Air, Iberia, Japan Airlines, KLM, Kenya Airways, Kuwait Airways, Malev, Malaysian, Martin Air, Northwest, Austrian Airlines, Pakistan Airlines, Qantas, Qatar Airways, South African Airways, Singapore Airlines, Thai Airlines, United Airlines, Sri Lankan Airlines, US Airways, Virgin Atlantic and JetBlue Airways.


Cabin/Carry-On Baggage

- Aer Lingus flights

  • Cabin baggage must weigh less than 10 kgs / 22 lbs in total carried in one bag per passenger and be small enough to fit in an overhead bin or under your seat.
  • The maximum dimensions for a cabin bag are 55cm x 40cm x 20cm or 22in x 16in x 8in.
    Max Bag Dimensions
  • These limits are strictly enforced. Passengers in breach of the baggage allowance policy will be subject to additional baggage charges at the gate or may be offloaded.
  • All cabin/carry-on bags are checked and weighed at the airport. Any bags exceeding size and/or weight will be checked-in and passengers must pay a fee of €40.00 or equivalent per bag per flight for their bags when checking-in.
  • Passengers are not permitted to carry any bag containing sharp objects. Also please note carriage of liquids is curtained as per the EU Security Rules At Airports, effective since 6 November 2006.
  • Flights departing the USA are subject to TSA security rules.
  • Passengers in Row 1, or at an emergency exit, MUST store baggage in an overhead bin.

- Aer Lingus Regional flights (Flight Nos 3000-4000 operated by Aer Arann)

  • Cabin baggage must weigh less than 7 kgs / 15 lbs in total carried in one bag per passenger and be small enough to fit in an overhead bin or under your seat.
  • The maximum dimensions for a cabin bag are 48cm x 36cm x 21cm or 19in x 14in x 8in.
    Max Bag Dimensions
  • These limits are strictly enforced. Passengers in breach of the baggage allowance policy will be subject to additional baggage charges at the gate or may be offloaded.
  • All cabin/carry-on bags are checked and weighed at the airport. Any bags exceeding size and/or weight will be checked-in and passengers must pay a fee of €40.00 or equivalent per bag per flight for their bags when checking-in.
  • Passengers are not permitted to carry any bag containing sharp objects. Also please note carriage of liquids is curtained as per the EU Security Rules At Airports, effective since 6 November 2006.
  • Passengers in Row 1, or at an emergency exit, MUST store baggage in an overhead bin.


Excess Baggage

- Shorthaul flights (Europe)

  • Excess weight will be charged €9 or equivalent for each additional kilo per flight exceeding the maximum baggage allowance if the excess weight fee is paid up to two hours prior to departure on aerlingus.com, or alternatively the standard excess weight fee of €15 will be charged at the airport on day of departure.
  • No one piece of baggage can exceed 32 kg in weight.
  • Necessary medical equipment will be excluded from the excess baggage rules and these items will not be subject to 32 kg maximum weight allowance or excess baggage charge.

- Longhaul flights (USA)

  • Baggage exceeding your free allowance will incur charges:
    Applicable on flights between
    		 Per bag per flight
    Europe USA EUR GBP USD
    Excess for all bags over 23kg-32kgs (50lbs-70lbs) 50 45 60


Sports Equipment

- Shorthaul Flights (Ireland/UK/Europe)

  • Pay online prior to day of departure: Sports equipment, (golf bags, fishing equipment, surf boards, skiing equipment and snowboards) will be charged at a rate of €30.00 or equivalent per item each way.
  • Pay at the airport on day of departure: Sports equipment, (golf bags, fishing equipment, surf boards, skiing equipment and snowboards) will be charged at a rate of €40.00 or equivalent per item each way.
  • Passengers can travel with a maximum of 1 item per passenger excluding infants.
  • The maximum weight allowable for carriage of such equipment described is 15kgs.
  • If the weight exceeds this limit, passengers will be charged excess baggage fees in addition to the flat rate charge.
  • Bicycles, diving gear and windsurfing equipment cannot be booked online.
  • Bicycles must be pre-booked by contacting the aerlingus.com helpdesk. Bicycles will be charged at a rate of €40.00 or equivalent per item each way. A maximum of six pre-booked bicycles may be carried on each aircraft. Bicycles must be boxed or bagged. To pack bicycles passengers are advised to remove the front wheel and secure it to the frame, lower the handlebars and saddle and place in line with the frame and invert the pedals.
  • The fees are non-refundable.
  • Sports equipment fees (per item, per one-way flight) are listed below.
    Sports Equipment under 15kg/33lbs
    OnlineAirport
    EUR 30.00EUR 40.00
    GBP 25.00 GBP 32.00
    CZK 900CZK 1200
    CHF 45CHF 65
    PLN 112PLN 160
    HUF 7500HUF 10000
    LVL 22LVL 32
    LTL 104LTL 138
    DKK 226DKK 280
  • Sports guns cannot be booked online and are carried only under the following conditions:
    • Sport Guns are to be dismantled.
    • Sports Guns when dismantled are carried only as checked baggage.
    • Sport Guns, ammunition and cartridges must be packed separately from other baggage.
    • Sport Guns, ammunition and cartridges must be available for inspection by security.
    • Ammunition is limited to 5kg per passenger and must be packed in containers of Wood, metal, or fireboard with the contents protected against any movement.
    • Subject to an extra charge for flights within Europe.
  • Note: Sports Weapons/Firearms/Ammunition cannot be carried on Aer Lingus Regional flights.

- Longhaul Flights (to/from USA)

  • Sports equipment is carried under the category of normal baggage allowance rules/restrictions.


Musical Instruments

  • A musical instrument can be carried in the cabin provided it is within the cabin baggage size/weight limit.
  • If the instrument is larger than the permitted hand baggage size, and the passenger wishes to carry it in the cabin, they have to purchase an additional seat for the instrument (this can be done online and normal taxes and charges apply). The instrument should be booked in the name of Cello/One Ms or Harp/One Ms. The weight of the instrument including its carry case, must not exceed 75kgs/165lbs.
  • Larger musical equipment (including but not limited to double bass, harps and drums) is unsuitable for carriage in the cabin. However, these items may be carried in the hold of the aircraft for a special fee of €30.00 online and €40.00 at the airport, (subject to change).

Animals & Pets

  • At time of booking, Aer Lingus Reservation staff must be informed if you plan to travel with a pet and or animal. Separate procedures apply for passengers travelling with Service Animals (Seeing Eye Dogs).
  • Animals/Pets can be booked on direct flights between Ireland and New York, Boston, Chicago and Orlando on Aer Lingus flights only. All animals will be transported in the Cargo Hold.
  • Animals/Pets cannot be carried on flights to and from the UK and Europe.
  • Due to industry reports of serious damage to aircraft as a result of dogs becoming loose in aircraft holds, the following breeds of dogs are not to be carried under any circumstances on any Aer Lingus aircraft.
    • Akita
    • Dogo Argentino
    • Fila Brazillero
    • Mastiff
    • Pit Bull
    • Tosa
  • Travelling from USA: PET EXPRESS will make the arrangements to ship your pet(s) to Ireland on behalf of Aer Lingus. Contact Pet Express at 1-866-PET-MOVE or visit their website at www.petexpress.us. Final transit destination for animals/pets transported from North America by Aer Lingus is Dublin. Please note: animals cannot be shipped from the USA on Fridays or Saturdays.
  • Travelling from Ireland: Pets (cats & dogs only) can be booked as excess baggage by contacting Aer Lingus reservations. There is a €160 per flight sector per crate payable at the airport on the day of departure.
  • If the passenger is not travelling with the animal, or for the carriage of any animal other than household pets, they will be booked as cargo. Bookings will only be confirmed at the earliest 14 days prior to travel.

Service Animals

- Travelling out of Ireland

  • At the time of booking, Aer Lingus Reservation staff must be informed if you plan to travel with a Service Animal. Service Animals (seeing eye dogs) may be carried in the cabin on all short-haul and long-haul flights. Service animals such as seeing eye dogs are carried free of charge. An overall maximum of three Seeing Eye Dogs may be carried in the cabin.

- Travelling into Ireland from USA

  • Aer Lingus welcomes service animals used by persons with disabilities to accompany customers in the passenger cabin.
  • Prior approval is required from the department of Agriculture in Ireland. Preparing your service animal correctly and meeting all of the conditions for travel is the responsibility of the passenger.
  • Advance notice is required as the number of service animals carried on each aircraft is restricted. Please contact a Customer Care representative for full details and assistance.
  • Telephone: (516) 622-4035 / Email: ccu@aerlingus.com

- All other flights

  • Service Animals (Seeing Eye dogs) may be carried in the cabin on short-haul flights. An overall maximum of three Seeing Eye Dogs may be carried in the cabin.


Prohibited/Restricted Items

- Forbidden on all flights

  • Use of the following is forbidden on all flights:
    • Walkie-talkies, Remote controlled toys
    • Display units with cathode ray tubes
    • Wireless PC equipment, PC printers
    • DVD, CD writers and mini-disk recorders
    • TV receivers, Telemetric equipment
    • Bluetooth devices and 'Blackberry' technology
    • Wireless LAN
    Hearing-aids and heart pacemakers are not included in these exclusions.

- Permitted inflight, but not during take-off, approach and landing

  • Palm organisers
  • Portable DVD players
  • Portable audio equipment (e.g. Walkman, CD player, mini disk player, iPOD,and MP3 player)
  • Handheld computer games (e.g. Gameboy)
  • Video cameras, Digital cameras, GPS handheld receivers
  • Electric shavers, Electric toys (excluding remote controlled)

- Cell/mobile phones

  • May be used until the aircraft doors are closed and opened, on departure and arrival respectively. Use is prohibited during fuelling procedures.
  • Use of all other personal electronic equipment is forbidden.

- Other Prohibited / Restricted Items

  • Passengers are not permitted to check-in or carry on-board any wet-cell batteries either in wheelchairs or as stand-alone batteries.
  • Passengers are not permitted / restricted to carry the following items into the Security Restricted Area and the Cabin of an aircraft:

    (A) Guns**, firearms & weapons, any object capable or appearing capable of discharging a project or causing injury including:
    • All firearms (Pistols, Revolvers, Rifles, Shotguns etc)
    • Replica and imitation firearms
    • Component parts of firearms (excluding telescopic sighting devices & sights)
    • Air pistols, rifles, and pellet guns
    • Signal flare pistols
    • Starter pistols
    • Toy guns of all types
    • Ball bearing guns
    • Industrial bolt and nail guns
    • Cross bows
    • Catapults
    • Harpoons & Spear Guns
    • Animal Humane Killers
    • Stun or shocking devices e.g. cattle prods, ballistic conducted energy weapons (taser)
    • Lighters shaped like a firearm.
    (B) Pointed edged weapons & sharp objects, pointed or bladed articles capable of causing injury including:
    • Kilt pins
    • Axes & Hatchets
    • Arrows & Darts
    • Crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering)
    • Harpoons & Spears
    • Ice axes & ice picks
    • Ice skates
    • Box cutters
    • Knives with blades of more than 6cms
    • Scissors with blades of more than 6cms as measured from the fulcrum
    • Lockable or flick knives with blades of any length.
    • Knives, including ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon.
    • Meat cleavers
    • Machetes
    • Open razors and blades (excluding safety or disposable razors with blades enclosed in cartridges)
    • Sabres, swords & swordsticks
    • Scalpels
    • Ski and walking/hiking poles
    • Throwing stars
    • Tradesman's tools that have the potential to be used as a pointed or edged weapon e.g. drill and drill bits, box cutters, utility knives, all saws, crowbars, hammers, spanners, blow torches, however, screwdrivers, chisels, wrenches, pliers, bolt guns and nail guns and other tools.
    (C) Blunt instruments, any blunt instrument capable of causing injury including:
    • Baseball and softball bats
    • Billiard, snooker and pool cues
    • Clubs or batons - rigid or flexible - e.g. Billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons
    • Cricket Bats
    • Fishing rods
    • Golf clubs
    • Hockey and Hurley sticks
    • Kayak and Canoe paddles
    • Lacrosse sticks
    • Martial arts equipment e.g. knuckle dusters, clubs, coshes, rice flails, num-chucks, cubatons, kubasaunts.
    • Skateboards
    • Tennis Rackets
    (D) Explosives and flammable substances, any explosive or highly combustible substances which poses a risk to the health of passengers and crew or the security/safety of the aircraft property including:
    • Ammunition
    • Blasting caps
    • Detonators & fuses
    • Explosives and explosive devices
    • Replica or imitation explosive material or devices
    • Mines & other explosive military stores
    • Grenades of all types
    • Gas & gas containers e.g. Butane, propane, acetylene, oxygen - in large volume
    • Non-flammable gas cylinder fitted into a life jacket
    • Fireworks, flares in any form and other pyrotechnics (including party poppers, toy caps and Christmas crackers)
    • Non safety matches
    • Smoke generating canisters or cartridges
    • Flammable liquid fluid e.g. Petrol/gasoline, diesel, lighter fluid, alcohol, ethanol
    • Aerosol spray paint
    • Turpentine & paint thinner
    • Alcoholic beverages exceeding 70% by volume (140% proof)
    • Camping stoves & fuel containers that have contained a flammable liquid fuel
    (E) Chemical and toxic substances, any chemical or toxic substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property including:
    • Acids and alkalis e.g. spillable "wet" batteries. (not permitted in the cabin or in the hold on on any flights).
    • Lithium ion batteries
    • Corrosive or Bleaching Substances - e.g. mercury, chlorine
    • Disabling or incapacitating sprays - e.g. mace, pepper spray, tear gas
    • Radioactive material - e.g. medicinal or commercial isotopes
    • Poisons
    • Infectious or biological hazardous material e.g. infected blood, bacteria and viruses
    • Material capable of spontaneous ignition or combustion
    • Fire extinguishers ( excepting as authorised by fire protocols and as aircraft emergency equipment).
    (F) Liquids, unless in individual containers with a capacity not greater than 100 millilitres or equivalent and contained in one transparent re-sealable plastic bag of a capacity not exceeding 1 litre. The contents of the plastic bag shall fit comfortably and the bag shall be completely closed.

    Liquids include gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers, e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, shaving foam, aerosols and other items of similar consistency.

    Exemptions may be granted if the liquid is:
    1. to be used during the trip and is either required for medical purposes or a special dietary requirement, including baby food. When requested to do the passenger shall provide proof of authenticity of the exempted liquid; or
    2. obtained airside beyond the point where boarding passes are controlled from outlets that are subject to approved security procedures as part of the airport security programme, on condition that the liquid is packed in a bag that is both tamper evident and displays satisfactory proof of purchase at that airport on that day; or
    3. obtained in the security restricted area from outlets that are subject to approved security procedures as part of the airport security programme; or
    4. obtained at another Community airport, on condition that the liquid is packed in a bag that is both tamper evident and displays satisfactory proof of purchase at airside at that airport on that day; or
    5. obtained on board an aircraft of a Community air carrier, on condition that the liquid is packed in a bag that is both tamper evident and displays satisfactory proof of purchase on board that aircraft on that day

- Prohibited items in checked-in baggage/hold baggage

  • Explosives, including detonators, fuses, grenades, mines and explosives.
  • Gases; Propane, butane.
  • Flammable liquids, including Gasoline, methanol.
  • Flammable solids and reactive substances, including Magnesium, firelighters, fireworks flares.
  • Oxidizers and organic peroxides, including Bleach, car body repair kits.
  • Toxic or infectious substances, including rat poison, infected blood.
  • Radioactive material, including medicinal or commercial isotopes.
  • Corrosives, including mercury, vehicle batteries.
  • Vehicle fuel system components which have contained fuel.
Note:
Any sharp objects in checked-in baggage should be securely wrapped to prevent injury to screeners and handling personnel.

For further information on prohibited / restricted items see our Guide to Dangerous Goods

- Sport guns and ammunition cartridges will only be carried subject to certain conditions

  1. Ammunition is limited to 5kg per passenger and must be packed in containers of Wood, metal, or fireboard with the contents protected against any movement.
  2. Guns are to be dismantled.
  3. They will only be carried in the baggage hold of the aircraft.
  4. They must be packed separately from other baggage.
  5. They must be available for inspection by security.
  6. Ammunition on its own is limited to 5kg per passenger and must be packed in containers of wood, metal, or fireboard with the contents protected against any movement. It must be available for inspection.
  7. They will be subject to a max baggage allowance of 30k including arms and ammunition.
  8. All government and legal regulations must be complied with.
  9. All documentation and licenses are the passengers responsibility.
  10. Subject to an extra charge for the carriage of sports guns and ammunition.
*Note:
Only the licensed firearm owner may check-in a Sport Gun upon presentation of their valid Firearm License at check-in.
Sports Weapons/Firearms/Ammunition cannot be carried on Aer Lingus regional flights.


Delayed/Missing Baggage

- Delayed Baggage

  • If Aer Lingus misplaces or loses a customer's baggage, we will make every effort to return it to the customer as soon as possible and deliver it to an address of their choice free of charge within 24 hours of its arrival at their final destination.
  • If your baggage has not been received after 72 hours (3 days), please download our questionnaire under the 'Need Help' section and return it to the email address: central.baggage-tracing@aerlingus.com.
  • The information you provide us with will help speed up the search for your baggage. Your baggage questionnaire must be returned within 21 days of reporting your baggage missing.

- Baggage Claims

  • If passenger's baggage is delayed or damaged, the liability of an international carrier is limited under The Montreal Convention. If you take out insurance on this web site, you should contact Mondial Assistance directly, at the address provided below. Alternatively if you hold insurance through another company you should contact them.

    Mondial Assistance
    Travel Claims,
    2 Bracken Court,
    Bracken Road,
    Sandyford,
    Dublin 18
    insurance@mondial-assistance.ie

  • If you do not hold personal travel insurance all claims/complaints must be submitted in writing to the relevant Aer Lingus address below accompanied by your Baggage File Reference number, (which you received at the airport when you initially reported your missing baggage) baggage tags and any receipts/quotations you may hold. Please be advised that relevant receipts are necessary for auditing purposes when considering all claims.

- Compensation

  • Any compensation due to customers with baggage related claims will adhere to our Terms and Conditions of Carriage.
  • After 24 hours of a bag being declared missing we allow €60.00/ $75 USD per twenty-four-hour period to non-residents on the presentation of relevant receipts towards the cost of essential interim purchases. This is up to a maximum of 3 days and €180.00/$225.
  • After flying, if you would like to compliment, suggest improvement or make a claim, please write to us, enclosing a copy of your Aer Lingus ticket, baggage tags and original receipts if relevant, at:

    Aer Lingus Customer Care Unit
    Aer Lingus Head Office
    Dublin Airport
    Ireland

    For U.S. residents, write to your local Customer Care Office at:

    Aer Lingus Customer Care Unit
    300 Jericho Quadrangle
    Suite 130, Jericho
    NY11753

    Important: Please submit your query once only. All claims must be submitted in writing. If you wish to file a claim regarding damage of Checked Baggage, they must notify us in writing within seven (7) Days from the date the Baggage has been placed at your disposal.


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