Aer Lingus home page

Baggage Information

Click the links below to display information

Checked Baggage - Shorthaul flights (Ireland/UK/Europe)

Note: Within Europe if you booked bags before 12th December, please download baggage fees and info here (pdf).

Small Bag
Medium Bag
Large Bag
Extra Large x 2 Bags

For those occasions when you wish to carry just the essentials, our small bag allows you to carry one bag weighing up to 15kg.

Aer Lingus passengers most popular option, allowing you to carry a bag weighing up to a maximum of 20kg.

When you require a bit more weight, this option allows you to carry one bag weighing up to 25kg.

Our 40kg option allows you to carry to 2 bags with a combined total weight of 40kg. Perfect when going on a longer holiday. Remember no individual piece can weigh more than 32kg.

Need an extra bag?

You will have the flexibility to add a maximum of 3 pieces within your chosen weight allowance.

General Rules

  • Baggage allowance is per passenger, per direction.
  • Baggage fees apply for all low economy fares, see Baggage Fees.
  • PLUS/FLEX fare customers, enjoy the benefit of having one 20kg bag included in their fare.
  • Pay online up to two hours before departure at a discount or pay the full fee at the airport.
  • A maximum of 3 bags per passenger can be booked online up to 2 hours before departure.
  • Discount extra bag fee available online. Standard extra bag fee is charged at the airport.
  • Buying an extra bag gives you the flexibility to spread your weight across more bags, but it does not increase your overall weight. E.g. if you purchase 25kg and buy an extra bag, you have a weight combined allowance of 25kg spread over 2 bags.
  • Excess weight is charged per kilo per flight in excess of the allowance at the airport.
  • Pooling or sharing of baggage allowance is permitted when with a travel partner within the same booking and when checking in together.
  • Infant baggage allowance is ONE collapsible buggy/stroller or travel seat only, free of charge.
  • Sports Equipment will be carried at the applicable rate. See Sports Equipment section here.
  • If you booked through a travel agent, please contact them in relation to your baggage allowance.
  • Baggage fees are non-refundable.
  • Please see our questions answered section (pdf) here.

Small Bag
Medium Bag
Large Bag
Extra Large x 2 Bags

Online

Yes Yes Yes Yes

Call Centre

Yes Yes Yes Yes

Airport

N/A Yes N/A N/A
Extra bags can be booked in any of the channels above.


Baggage Fees

(per bag, per one-way flight)

- Online

LOW FARE
Small Bag
Medium Bag
Large Bag
Extra Large x 2 Bags

Between Ireland/N. Ireland and Europe

1st October - 31st May

€15

€20

€30

€55

1st June - 30th September
21st December - 4th January

€25

€30

€40

€65

Between Dublin/Cork/Shannon & Agadir, Athens, Bourgas, Bucharest, Catania, Corfu, Fuerteventura, Gran Canaria, Izmir, Lanzarote, Tenerife

1st October - 31st May

€20

€25

€35

€60

1st June - 30th September
21st December - 4th January

€30

€35

€45

€70

Extra piece €10 (adding extra pieces does not increase your overall weight allowance)


PLUS / FLEX FARE
Medium Bag
Large Bag
Extra Large x 2 Bags
Extra Piece*

Between Ireland/N. Ireland and Europe

1st October - 31st May

Included

€10

€35

€30

1st June - 30th September
21st December - 4th January

Included

€10

€35

€35

Between Dublin/Cork/Shannon & Agadir, Athens, Bourgas, Bucharest, Catania, Corfu, Fuerteventura, Gran Canaria, Izmir, Lanzarote, Tenerife

1st October - 31st May

Included

€10

€35

€40

1st June - 30th September
21st December - 4th January

Included

€10

€40

€45

*adding extra pieces does not increase your overall weight allowance


- Reservations Department

LOW FARE
Small Bag
Medium Bag
Large Bag
Extra Large x 2 Bags
Extra Piece*

Between Ireland/N. Ireland and Europe

1st October - 31st May

€30

€40

€50

€75

€30

1st June - 30th September
21st December - 4th January

€40

€50

€60

€85

€35

Between Dublin/Cork/Shannon & Agadir, Athens, Bourgas, Bucharest, Catania, Corfu, Fuerteventura, Gran Canaria, Izmir, Lanzarote, Tenerife

1st October - 31st May

€40

€50

€60

€85

€40

1st June - 30th September
21st December - 4th January

€50

€60

€70

€95

€45

*adding extra pieces does not increase your overall weight allowance


FLEX / PLUS FARE
Medium Bag
Large Bag
Extra Large x 2 Bags
Extra Piece*

Between Ireland/N. Ireland and Europe

1st October - 31st May

Included

€10

€35

€30

1st June - 30th September
21st December - 4th January

Included

€10

€35

€35

Between Dublin/Cork/Shannon & Agadir, Athens, Bourgas, Bucharest, Catania, Corfu, Fuerteventura, Gran Canaria, Izmir, Lanzarote, Tenerife

1st October - 31st May

Included

€10

€35

€40

1st June - 30th September
21st December - 4th January

Included

€10

€40

€45

*adding extra pieces does not increase your overall weight allowance

- Airport

LOW / FLEX / PLUS FARE
Medium Bag

Extra Piece*

Between Ireland/N. Ireland and Europe

1st October - 31st May

€40

€40

1st June - 30th September
21st December - 4th January

€50

€50

Between Dublin/Cork/Shannon & Agadir, Athens, Bourgas, Bucharest, Catania, Corfu, Fuerteventura, Gran Canaria, Izmir, Lanzarote, Tenerife

1st October - 31st May

€50

€50

1st June - 30th September
21st December - 4th January

€60

€60

Excess Weight = €15 per kilo.

Checked Baggage - Longhaul flights (to/from USA and Canada)

Checked Baggage

  • Max weight per bag is 32kg.
  • Maximum dimensions (length + width + height) =158 cm (62’’)
  • Book up to 2 bags online up to 2 hours before departure here.

General Rules

  • Baggage Fees apply for excess weight between 24kg-32kg (51lb-70lb) or additional checked bags over free allowance of 1 bag.
  • The weight of any one piece of baggage must not exceed 32kg (70lb).
  • Sports Equipmentis carried as standard baggage and will be counted as part of the baggage allowance.
  • For Aer Lingus operated routes, 2 bags per-passenger can be booked online.
  • For non-Aer Lingus operated routes, 1 bag can be booked online. (Additional bags may be paid for locally at the airport).
  • For Aer Lingus journeys between North America and the UK or Continental Europe, the long-haul checked baggage allowance will apply for all flights within the itinerary, unless there is a stopover of more than 14 days in Ireland, then each flight within the itinerary will have the relevant shorthaul or longhaul baggage policy applied to that part of the journey.
  • Book up to 2 bags online, up to 2 hours before departure.
  • Pooling or sharing of baggage allowance is permitted when with a travel partner within the same booking and when checking in together.
  • Baggage fees are non-refundable.

Checked Baggage Allowance


- Economy Low / Flex Fares

  • Passengers are permitted one bag free of charge, weighing up to 23kg (50lb).
  • The weight of any one piece of baggage must not exceed 32kg/70lb.
  • Overall bag dimensions (length + width + height) must not exceed 158 cm (62").
  • Baggage Fees apply for overweight and additional checked bags.
  • Infant baggage allowance is 10kg (22lb) in addition to one collapsible stroller.

- Business / Business Flex Fares

  • Passengers are permitted three bags free of charge, weighing a combined total of 69kg (150lb).
  • The weight of any one piece of baggage must not exceed 32kg/70lb.
  • Overall bagdimensions (length + width + height)must not exceed 158cm (62").
  • Baggage fees apply for excess weight or additional bags over stated limit.

Baggage Fees


Fees for excess weight / 2nd and subsequent bags

Applicable on single itineraries between Europe and North America

Per bag, per flight

Baggage Fee for 2nd and subsequent bags - weighing up to 23kg (50lb) per bag

€75

£65

$100

Excess Baggage Fee - weighing 24kg to a maximum of 32kg (51lb to a maximum of 70lb) per bag

€75

£65

$100

Checked Baggage - Partner Airlines

If your journey is partly or entirely with another airline your allowance may differ. See our partner airline's websites for information.


Connecting Itineraries


For Aer Lingus journeys between North America and the UK or Continental Europe, the long-haul checked baggage allowance will apply for all flights within a singleitinerary or reservation, unless there is astopover of more than 14 days in Ireland, then each flight within the itinerary will have the relevant shorthaul or longhaul baggage policy applied to that part of the journey. Relevant shorthaul or longhaul policies shall apply to itineraries booked as separate reservations.
If your booking was made on aerlingus.com, you can book bags in advance. You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the email address used to make your booking.

Note: If you did not book online you will need to contact our Reservations Department in order to book your bags in advance.


Interline Baggage - (other airlines)

  • Aer Lingus will through-check baggage as a courtesy onto any carrier that have a baggage agreement in place, upon presentation of documentation of the itinerary showing Aer Lingus and partner carrier flights on the same ticket.
  • This includes the following airlines: American Airlines, Air France, Air India, Alaska Airlines, Finnair, British Airways, Air China, China Airlines, Cathay Pacific, China Southern, Emirates, Etihad, Gulf Air, Iberia, Japan Airlines, KLM, Kenya Airways, Kuwait Airways, Malev, Malaysian, Martin Air, Northwest, Austrian Airlines, Pakistan Airlines, Qantas, Qatar Airways, South African Airways, Singapore Airlines, Thai Airlines, United Airlines, Sri Lankan Airlines, US Airways, Virgin Atlantic and JetBlue Airways.


Cabin/Carry-On Baggage

Standard Allowance

  • One single piece of cabin baggage.
  • All carry-on must be within the size dimensions of 55cm x 40cm x 24cm.
  • Aer Lingus Regional size limits are 48cm x 33cm x 20cm.
  • Etihad Codeshare flights size limits are 60cm x 35cm x 20cm.
  • Your carry-on must fit inside the gauge units at the airport & not exceed 10kgs in weight (7kgs for Aer Lingus Regional and Etihad Codeshare flights)

Standard Cabin Baggage Allowance

Business Class, Gold Circle cardholders & Flex Fare customers

  • Business Class, Gold Circle cardholders & Flex Fare customers are permitted one additional personal item - e.g. slimline laptop bag.
  • Business Class passengers on Etihad codeshare flights are permitted 2 bags under 12 kgs in total.

Use of Portable Electronic Devices (PEDs) on Aer Lingus flights

  • Recent changes to EASA regulations now permit that Portable Electronic Devices (e.g. mobile phones, tablet devices, e-readers, MP3 players) no longer have to be switched to 'OFF' during take-off and landing.
  • It is now acceptable to use these devices during all phases of flight (except during refuelling and low visibility landings) once they have been switched to 'Flight / Airplane Mode'.
  • Laptops and larger PEDs (greater than 1kg in weight or which cannot be held in one hand) shall be stowed during taxi, take-off and landing (or at any other time if requested by the flight crew).
  • Devices must not obstruct passenger exit from a seat row in the event of an emergency.
  • Note: Aer Lingus A330 aircraft are Wi-Fi and GSM enabled (passengers must follow on-board procedures for use).


Excess Baggage

- Shorthaul flights (Europe)

  • Excess weight is charged at the airport per kilo per flight in excess of the allowance.
  • No one piece of baggage can exceed 32 kg in weight.
  • Necessary medical equipment will be excluded from the excess baggage rules and these items will not be subject to 32 kg maximum weight allowance or excess baggage charge.

- Longhaul flights (USA)

  • Baggage exceeding your free allowance will incur charges:
    Applicable on flights between
    Per bag per flight
    Europe USA EUR GBP USD
    Excess for all bags over 23kg-32kgs (50lbs-70lbs) 75 65 100


Sports Equipment

- Shorthaul Flights (Ireland/UK/Europe)

  • Pay online prior to day of departure: Sports equipment, (golf bags, fishing equipment, surf boards, skiing equipment and snowboards) will be charged at a rate of €30.00 or equivalent per item each way.
  • Pay at the airport on day of departure: Sports equipment, (golf bags, fishing equipment, surf boards, skiing equipment and snowboards) will be charged at a rate of €40.00 or equivalent per item each way.
  • Passengers can travel with a maximum of 1 item per passenger excluding infants.
  • The maximum weight allowable for carriage of such equipment described is 23kgs.
  • If the weight exceeds this limit, passengers will be charged excess baggage fees in addition to the flat rate charge.
  • Bicycles, diving gear and windsurfing equipment cannot be booked online.
  • Bicycles must be pre-booked by contacting the aerlingus.com helpdesk. Bicycles will be charged at a rate of €40.00 or equivalent per item each way. A maximum of six pre-booked bicycles may be carried on each aircraft. Bicycles must be boxed or bagged. To pack bicycles passengers are advised to remove the front wheel and secure it to the frame, lower the handlebars and saddle and place in line with the frame and invert the pedals.
  • The fees are non-refundable.
  • Sports equipment fees (per item, per one-way flight) are listed below.
    Sports Equipment under 23kg/50lbs
    OnlineAirport
    EUR 30.00EUR 40.00
    GBP 25.00 GBP 32.00
    CZK 900CZK 1200
    CHF 45CHF 65
    PLN 112PLN 160
    HUF 7500HUF 10000
    LVL 22LVL 32
    LTL 104LTL 138
    DKK 226DKK 280
  • Sports guns cannot be booked online and are carried only under the following conditions:
    • Our reservations department receives relevant details at least 48 hours before travel.
    • Sport Guns are dismantled and packed one per case.
    • Sport Guns, ammunition and cartridges must be packed separately from other baggage.
    • Sport Guns, ammunition and cartridges must be available for inspection by security.
    • Ammunition is limited to 5kg per passenger.
    • Ammunition must be packed in containers of wood, metal, or fireboard with the contents protected against any movement.
    • Only the licensed firearm owner may check-in a Sport Gun upon presentation of their valid Firearm License at check-in.
  • Note: Sports Weapons/Firearms/Ammunition cannot be carried on Aer Lingus Regional flights.

- Longhaul Flights (to/from USA)

  • Sports equipment is carried under the category of normal baggage allowance rules/restrictions.


Musical Instruments

  • A musical instrument can be carried in the cabin provided it is within the cabin baggage size/weight limit.
  • If the instrument is larger than the permitted hand baggage size, and the passenger wishes to carry it in the cabin, they have to purchase an additional (window) seat for the instrument. This can be done online and normal taxes and charges apply. The instrument should be booked in the name of the instrument e.g. Guitar/One Ms or Saxophone/One Ms. The weight of the instrument including its carry case, must not exceed 75kgs/165lbs.
  • Larger musical equipment (including but not limited to double bass, harps and drums) is unsuitable for carriage in the cabin. However, these items may be carried in the hold of the aircraft for a special fee of €30.00 online and €40.00 at the airport, (subject to change).
  • The maximum dimensions that Aer Lingus Regional can accommodate an instrument to travel on a seat are: width x depth x height = 41 cms x 58 cms x 94 cms (16 ins x 23 ins x 37 ins.) In order for the instrument to fit safely and securely on the aircraft it is the passengers responsibility to ensure that the instrument is within these dimensions prior to purchasing a seat.
  • Passengers travelling on Aer Lingus Regional who have purchased a seat for their musical instrument are asked to check in at their airport of departure as apposed to checking in online. This is so that the check-in agent can determine the exact weight of the instrument including its carry case and to ensure that the seat next to the passenger is blocked and reserved only for the instrument.

Animals & Pets

Aer Lingus flights
  • Pets must be booked to travel with Aer Lingus Cargo (www.aerlinguscargo.com), and they will be carried in the aircraft hold.
  • Pets are not permitted to travel onboard Aer Lingus aircraft.
  • Separate measures apply for passengers travelling with Service Animals.
  • Animals need to be at least 10 weeks old when travelling on an Aer Lingus flight.
  • Due to industry reports of serious damage to aircraft as a result of dogs becoming loose in aircraft holds, the following breeds of dogs are not to be carried under any circumstances on any Aer Lingus aircraft.
    • Akita
    • Argentino
    • Fila Brazillero
    • Mastiff
    • Pit Bull
    • Tosa
  • The maximum weight of an animal container must not exceed 64k.
Aer Lingus Shorthaul Routes
  • Pets are only permitted to travel via Aer Lingus Cargo (www.aerlinguscargo.com)
  • Animals presented for transport at passenger check-in, will not be accepted under any circumstance.
Aer Lingus Longhaul Routes – Ireland to the USA
  • Household pets (cats & dogs only) can be booked as excess baggage by contacting Aer Lingus reservations.
  • There is a €160 per flight sector per crate payable at the airport on the day of departure.
  • If the passenger is not travelling with the animal, or for the carriage of any animal other than household pets, booking must be made via Aer Lingus Cargo.
Aer Lingus Longhaul Routes –USA to Ireland
  • PET EXPRESS will make the arrangements to ship your pet(s) to Ireland on behalf of Aer Lingus.
  • Contact Pet Express at 1-866-PET-MOVE or visit their website at petexpress.us
  • Please note: animals cannot be shipped from the USA on Fridays or Saturdays.
Carriage of animals on Aer Lingus Regional flights:
  • Only domestic cats, dogs and rabbits will be accepted for carriage on Aer Lingus Regional operated flights. This applies to domestic flights within Ireland and flights between Ireland and Britain, with the exception of flights to and from Jersey.
  • At the time of booking, a call to Aer Lingus Reservations must be made if you plan to travel with a pet. A fee per flight, per crate is also applicable. At this time you will be advised of all restricted breeds for travel on an Aer Lingus Regional flight.
  • Animals need to be at least 10 weeks old when travelling on an Aer Lingus Regional flight.
  • Separate procedures apply for passengers travelling with Service Animals (Seeing Eye Dogs).
  • Carriage is permitted only with the animal owner's acknowledgment that there may be risks to the health or welfare of their animal which may be caused by the reaction of an animal to flying.
  • The owner's acknowledgement of this is confirmed by booking and presenting their animal for a flight.
  • Pets must be presented for carriage in their own individual crate which must be durable and strong enough for secure travel.
  • The carriage of animals on Aer Lingus Regional flights is subject to there being available space in the aircraft and accordingly Aer Lingus Regional reserve the right to refuse to carry an animal up to and including the scheduled departure time.

Service Animals

- Travelling out of Ireland

  • At the time of booking, Aer Lingus Reservation staff must be informed if you plan to travel with a Service Animal. Service Animals (seeing eye dogs) may be carried in the cabin on all short-haul and long-haul flights. Service animals such as seeing eye dogs are carried free of charge. An overall maximum of three Seeing Eye Dogs may be carried in the cabin.

- Travelling into Ireland from USA

  • Aer Lingus welcomes service animals used by persons with disabilities to accompany customers in the passenger cabin.
  • Prior approval is required from the department of Agriculture in Ireland. Preparing your service animal correctly and meeting all of the conditions for travel is the responsibility of the passenger.
  • Advance notice is required as the number of service animals carried on each aircraft is restricted. Please contact a Customer Care representative for full details and assistance.
  • Telephone: (516) 622-4035 / Email: ccu@aerlingus.com

- All other flights

  • Service Animals (Seeing Eye dogs) may be carried in the cabin on short-haul flights. An overall maximum of three Seeing Eye Dogs may be carried in the cabin.


Prohibited/Restricted Items

Banned, restricted and dangerous goods are articles or substances that are capable of posing a risk to health, safety, property or the environment.

If you wish to travel with any such goods or material, please be aware of the restrictions or steps you may have to take if wishing to travel on an Aer Lingus service.

Our Guide to Dangerous Goods is available to download.

Please note, that while some items listed below are restricted for carriage as either cabin or checked baggage, they may be allowed to travel as cargo, provided they are packed in accordance with cargo regulations.

For more information, contact Aer Lingus Cargo.

To ensure the safety of the aircraft and those onboard, checked in or hand baggage must not contain articles or substances that could pose a danger during transport (some exceptions apply), these include:

Prohibited or Restricted Items

- Restricted items requiring advance notification to Aer Lingus

The following list covers items that may be carried on Aer Lingus service but require approval prior to travel, and where quantities or regulation of items are restricted.

If you plan on travelling with any of these items you must contact your local reservations department at least 48 hours prior to departure.

  • Battery powered mobility aids
    • non-spillable batteries
    • spillable batteries or with lithium batteries
    • lithium ion batteries (collapsible)
  • Camping stoves and fuel containers that have contained a flammable liquid fuel - fuel tank/container must be empty.
  • Lithium ion Batteries with a Watt-hour rating exceeding 100 Wh but not exceeding 160 Wh.
    • Contained within security-type equipment.
    • Spare lithium ion batteries - Maximum of two spare batteries per person.
  • Mercury-filled items - barometers, thermometers, etc.
  • Avalanche rescue backpack - must be packed with pressure relief valves and in a manner that it cannot be accidentally activated.
  • Solid carbon dioxide (dry ice)
  • Heat-producing articles - underwater torches (diving lamps), soldering irons, etc.
  • Oxygen and other small cylinders for medical use - cylinder must have a gross weight under 5 kg.
  • Life jackets - containing small non-flammable gas cylinders (containing suitable gas in Division 2.2).
  • Portable medical electronic devices - Automated External Defibrillators (AED), Nebulizer, Continuous Positive Airway Pressure (CPAP) containing lithium batteries, etc.
  • Chemical agent monitoring equipment
  • Firearms and/or Ammunition (cartridges for weapons), securely packaged.

 


- Firearms and ammunition

Aer Lingus will carry Firearms and ammunition cartridges subject to the following:

  • Our reservations department has received the following details at least 48 hours before travel:

Firearms

  • Quantity
  • Type (handgun, rifle, shotgun)
  • Make/model

Ammunition

  • Quantity (weight) and calibre

Upon presentation at the airport

  • Sport Guns are dismantled and packed one per case.
  • Sport Guns, ammunition and cartridges must be packed separately from other baggage.
  • Sport Guns, ammunition and cartridges must be available for inspection by security.
  • Ammunition is limited to 5kg per passenger.
  • Ammunition must be packed in containers of wood, metal, or fireboard with the contents protected against any movement.
  • Only the licensed firearm owner may check-in a Sport Gun upon presentation of their valid Firearm License at check-in.

Note: Sports Weapons/Firearms/Ammunition cannot be carried on Aer Lingus regional flights.

 


- Items not permitted for carriage either as cabin or as checked baggage

The following list covers items restricted for carriage either as cabin or checked baggage on Aer Lingus services.

  • Pointed edged weapons & sharp objects - axes, swords, knives with blades of more than 6cms, scissors with blades of more than 6cms as measured from the fulcrum.
  • Disabling devices such as mace, pepper spray, etc.
  • Electro shock weapons (e.g. Tasers) containing dangerous goods - such as explosives, compressed gases, lithium batteries, etc.
  • Security-type attaché cases - such as cash boxes, cash bags, etc.
  • Explosives - such as detonators, fuses, grenades, mines and explosives etc.
  • Flammable gases - such as propane, butane, etc
  • Flammable liquids - such as - paint, gasoline, solvents, methanol, etc.
  • Flammable solids and reactive substances - such as magnesium, firelighters, fireworks flares, etc.
  • Large Electrical items - such as televisions, fridges, microwaves, etc.
  • Oxidizers and organic peroxides - such as bleach, car body repairs kits, etc.
  • Toxic or infectious substances - such as rat poison, infected blood, weed killer, etc.
  • Radioactive material - such as medicinal or commercial isotopes.
  • Strike anywhere matches
  • Substances liable to spontaneous combustion - Phosphorus, etc.
  • Corrosive materials - such as acids, mercury, vehicle batteries, etc.
  • Vehicle fuel system components which have contained fuel.

 


- Items prohibited for carriage on board

The following list covers items restricted for carriage on board Aer Lingus services.

  • Aerosols
  • Blunt instruments - any blunt instrument capable of causing injury.
  • Chemical and toxic substances - any chemical or toxic substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property.
  • Christmas crackers
  • Electronic Cigarettes
  • Explosive or highly combustible substances which pose a risk to the health of passengers and crew or the security/safety of the aircraft property.
  • Gas cigarette lighters are prohibited on all flights to and from the USA.
  • Guns, firearms & weapons - any object capable or appearing capable of discharging a project or causing injury.
  • Pointed edged weapons & sharp objects - pointed or bladed articles capable of causing injury.
  • Toy or replica guns (plastic or metal).

 


- EU aviation security regulations

EU aviation security regulations prohibit passengers from carrying any liquid, gels or pastes of more than 100mls through security screening.

Exempt items must also be placed in a separate transparent re-sealable bag and presented separately at the passenger security screening area.

*Revised from January 31 2014* Details of these regulations are available to download here: EU aviation security regulations

Liquids purchased in airside retail units are not subject to limit of 100mls.


Delayed/Missing Baggage

- Delayed Baggage

  • If Aer Lingus misplaces or loses a customer's baggage, we will make every effort to return it to the customer as soon as possible and deliver it to an address of their choice free of charge within 24 hours of its arrival at their final destination.
  • If your baggage has not been received after 72 hours (3 days), please download our questionnaire under the 'Need Help' section and return it to the email address: central.baggage-tracing@aerlingus.com.
  • The information you provide us with will help speed up the search for your baggage. Your baggage questionnaire must be returned within 21 days of reporting your baggage missing.

- Baggage Claims

  • If passenger's baggage is delayed or damaged, the liability of an international carrier is limited under The Montreal Convention. If you take out insurance on this web site, you should contact Mondial Assistance directly, at the address provided below. Alternatively if you hold insurance through another company you should contact them.

    Mondial Assistance
    Travel Claims,
    2 Bracken Court,
    Bracken Road,
    Sandyford,
    Dublin 18
    insurance@mondial-assistance.ie

  • If you do not hold personal travel insurance all claims/complaints must be submitted in writing to the relevant Aer Lingus address below accompanied by your Baggage File Reference number, (which you received at the airport when you initially reported your missing baggage) baggage tags and any receipts/quotations you may hold. Please be advised that relevant receipts are necessary for auditing purposes when considering all claims.

- Compensation

  • Any compensation due to customers with baggage related claims will adhere to our Terms and Conditions of Carriage.
  • After 24 hours of a bag being declared missing we allow €60.00/ $75 USD per twenty-four-hour period to non-residents on the presentation of relevant receipts towards the cost of essential interim purchases. This is up to a maximum of 3 days and €180.00/$225.
  • After flying, if you would like to compliment, suggest improvement or make a claim, please write to us, enclosing a copy of your Aer Lingus ticket, baggage tags and original receipts if relevant, at:

    Aer Lingus Customer Care Unit
    Aer Lingus Head Office
    Dublin Airport
    Ireland

    For U.S. residents, write to your local Customer Care Office at:

    Aer Lingus Customer Care Unit
    300 Jericho Quadrangle
    Suite 130, Jericho
    NY11753

    Important: Please submit your query once only. All claims must be submitted in writing. If you wish to file a claim regarding damage of Checked Baggage, they must notify us in writing within seven (7) Days from the date the Baggage has been placed at your disposal.


Close Window