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Customer Service Information


At Aer Lingus, it is our goal to take great care of you in providing warm, friendly and safe service on the ground and in the air. And to provide you with clear information on key service elements that may affect you.

Our Customer Service Plan reaffirms our commitment to you while providing specific plans in the event of operational challenges. It has been developed in accordance with the U.S. Department of Transportation regulations and pertains to international flights going to and departing from the United States.

Customer Service Plan

Denied Boarding Compensation

Tarmac Delay Plan

Conditions of Carriage



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