You are here:

Help

Special Assistance

Ambulances

Aer Lingus do not supply ambulances except for emergencies. Please contact Aer Lingus Special Assistance for more details. 


Carriage of Human Remains & Ashes


Carriage of Human Remains

Passengers can book Human Remains on Aer Lingus flights between Ireland and the following destinations:

  • Amsterdam
  • Barcelona
  • Berlin
  • Boston
  • Brussels
  • Chicago
  • Dusseldorf
  • Edinburgh
  • Faro
  • Frankfurt
  • Geneva
  • Glasgow
  • Hamburg
  • Krakow
  • Lisbon
  • London (Heathrow, Gatwick)
  • Manchester
  • Madrid
  • Malaga
  • Milan (Linate, Malpensa)
  • Munich
  • New York
  • Nice
  • Orlando
  • Paris
  • Prague
  • Rome
  • San Francisco
  • Toronto
  • Vienna
  • Warsaw
  • Zurich

Aer Lingus strongly recommends that the funeral directors make arrangements for the carriage of remains, to minimize any unnecessary distress to the passengers.

Please contact Aer Lingus Cargo Reservations for more information.


Carriage of Ashes

Passengers may carry ashes contained in an Urn on board. The undertaker or funeral director must ensure that the urn is secured in a padded leak proof container.

The passenger must be in possession of a death certificate & cremation certificate. The urn is part of the normal baggage allowance.


Carriage of Medical Equipment

Aer Lingus will allow the carriage of the following medical equipment subject to medical clearance. Some items may be used on board the aircraft, however there is no power supply to operate any of the listed equipment on board. Passengers are responsible for ensuring that an adequate battery supply is carried.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact Aer Lingus Special Assistance.

 

Medical EquipmentMake and ModelBattery SpecNotes
Nebuliser   Lithium Ion Contact Special Assistance before travel.
Tens Machine Neurotech NT Meditenus Plus 9V Alkaline This machine make can be carried as luggage.
Dialysis Machine Homechoice Dialysis Machine model number 5C4474 Battery P/N UB632 This machine make can be carried as luggage.
Defibrillator Under no circumstances will passengers be permitted to carry their own Defibrillator on board any Aer Lingus Aircraft.   Heartstream Defibrillators are installed on our A330 aircraft for emergency use by authorised personnel only.
Respiration Monitors Monitor MR10Neonatal Respiration monitor By Sims Graseby 4 LR6 (AA) alkaline batteries This machine can be carried as hand lugguage
Suction Machine Vacumax 605 Portable Aspirator External 12VDC Internal 2000MAH, #6 Cell Sealed Lead Acid This machine can be carried as hand luggage.
C-PAP Machine Remstar Pro 2 with C-Flex No Battery This machine can be carried as hand luggage. This machine cannot be used onboard the aircraft.
Biomed 200 TENS Unit     This machine can be carried as hand luggage.
EPI PEN Epinephrine Auto Injector   This may be carried as hand luggage. Please see the Carriage of Insulin section for more details.
INOGEN ONE Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft. The passenger must ensure they have ample batteries to power the unit for the duration of the flight as there is no power available onboard.
AirSep Freestyle Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft. The passenger must ensure they have ample batteries to power the unit for the duration of the flight as there is no power available onboard.
AirSep Lifestyle Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft. The passenger must ensure they have ample batteries to power the unit for the duration of the flight as there is no power available onboard.
Delphi RS-00400 Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft. The passenger must ensure they have ample batteries to power the unit for the duration of the flight as there is no power available onboard.
Invacare XPO2 Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft. The passenger must ensure they have ample batteries to power the unit for the duration of the flight as there is no power available onboard.
Sequal Eclipse 1000 Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft. The passenger must ensure they have ample batteries to power the unit for the duration of the flight as there is no power available onboard.
Tyco Goodnight Humidifier   Passengers may carry this onboard but this cannot be used onboard.
Rem Star heated Humidifier   Passengers may carry this onboard but this cannot be used onboard. The battery must be disconnected and the battery terminals insulated to prevent shorting.
Knightstar 330 Model Bi-Level Ventilator   This equipment is permitted onboard the aircraft however there is no power supply available so the passenger must ensure they have ample batterys to power the unit for the duration of the flight.
Respironics Evergo POC Portable Oxygen Concentrator Series: 005232. Which uses lithiumion type batteries. This equipment is permitted onboard the aircraft however there is no power supply available so the passenger must ensure they have ample batterys to power the unit for the duration of the flight.
Invacare SOLO2 Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft however there is no power supply available so the passenger must ensure they have ample batterys to power the unit for the duration of the flight.
DEVILBISS HEALTHCARE INC’S IGO Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft however there is no power supply available so the passenger must ensure they have ample batterys to power the unit for the duration of the flight.
INTERNATIONAL BIOPHYSICS CORPORTATION LIFECHOICE Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft however there is no power supply available so the passenger must ensure they have ample batterys to power the unit for the duration of the flight.
INOGEN INC’S INOGEN ONE G2 Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft however there is no power supply available so the passenger must ensure they have ample batterys to power the unit for the duration of the flight.
OXLIFT LLC’S OXLIFT INDEPENDENCE Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft however there is no power supply available so the passenger must ensure they have ample batterys to power the unit for the duration of the flight.
INVACARE SOLO O2 Portable Oxygen Concentrator   This equipment is permitted onboard the aircraft however there is no power supply available so the passenger must ensure they have ample batterys to power the unit for the duration of the flight.

Carriage of Medical Items

Carriage of Blood, Blood Products, Bone Marrow, Feeding Pumps/Machine

Passengers wishing to carry blood or blood products, bone marrow, feeding pumps/machines must contact the Special Assistance Department for medical/security clearance. Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Carriage of Insulin

Insulin must be carried as hand baggage.

Passengers must carry with them a medical certificate or doctor's letter stating they are diabetic and require insulin. This certificate should have their name and details identified on it so as to associate the insulin with the passenger.

They must also carry a prescription or an insulin container with their details on the bottle.

Carriage of Stretchers

Aer Lingus do not accept stretchers on any of their flights.

Please contact Aer Lingus Special Assistance for more details.


Adult/Child Harness

AMSAFE CARES harnesses are permitted on board, but not as the primary restraint. The harness must be used in conjunction with the aircraft seat belt.

Due to the certification criteria that our seats have to meet, the Harness may only be used on seats that are at the end of a row backing onto a bulkhead, i.e. no seat behind them. This ensures the user of the Harness has the maximum protection and is not exposed to further risk by using the Harness.

Aer Lingus allow the use of the following Crelling harnesses on board our flights:

Crelling 27I (Infant to 5 years)

Crelling 27A (5 to 8 years)

Crelling 27B (9 years to Adult) 

Aer Lingus do not provide these harnesses, and passengers intending to use them onboard, must notify Aer Lingus special assistance; specialassistance@aerlingus.com as soon as possible in advance of the flight (no later than 48 hours before the flight). The make and model of the harness should be included along with details of any other particular requirements.

 

Restraint Device Table

*Note in exceptional circumstances it may be possible to accommodate children / passengers with an alternative arrangement - for such cases special Irish Aviation Authority authorisation is required - application should be made to specialassistance@aerlingus.com as soon as possible in advance of the flight.


Medical Clearance Required

Conditions that require medical clearance before travel include:

  • Oxygen Requests
  • Tetraplegic
  • Quadriplegic
  • Infectious diseases (Aer Lingus requires medical clearance for all infectious diseases during the incubation period)
  • Transplant Patients
  • Broken Lower Limbs
  • Passengers suffering from severe, acute or unstable psychiatric disorders, which might be likely to affect the passenger during flight
  • Recent Illness (Passengers who were ill recently e.g. suffering from recent heart attack, accidents, stroke)
  • Asthmatic passengers who require oxygen or whose condition has deteriorated in the previous 48hrs.

For passengers whose travel with Aer Lingus originates in Europe, a Medical Information Form will need to be completed, signed by your doctor and sent by Fax to: (01) 8866868.

For passengers whose travel with Aer Lingus originates in North America, please contact Special Assistance at 1 (516) 622-4228 if medical clearance is required.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact Aer Lingus Special Assistance for more details.


Medical Clearance not Required

The conditions below do not require medical clearance. However, please contact the Special Assistance Department if you require assistance onto the aircraft. For contact details click here: Special Assistance.

  • Polio
  • Cerebral Palsy
  • Spine Bifida
  • Paraplegic
  • Epilepsy
  • Muscular Dystrophy
  • Friedreichs Ataxia
  • Non recent Stroke (not within the last 6 months)
  • MS
  • Spinal Injury

Where required, Aer Lingus will notify the airport authority of your request for a wheelchair and assistance from check-in to the boarding gate and a carry on service for passengers completely immobile who cannot make their own way to their seat. Passengers must be able to sit upright in the seat. Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Passengers travelling with their own wheelchairs.

Passengers travelling with their own wheelchairs are permitted to do so free of charge but Aer Lingus must be informed if they are battery operated.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel. Please contact Aer Lingus Special Assistance.

For contact details click here: Special Assistance.

Note: Passengers are not permitted to check-in or carry on-board any wet-cell batteries either in wheelchairs or as stand-alone batteries.


Seating Restrictions at Emergency Exits

Passengers who because of their condition might hinder other passengers during an evacuation, or who might impede the crew carrying out their duties shall not be allocated seats in an emergency exit row. Also anyone who is considered incapable of operating or assisting with the operation of the exit shall be moved. The final responsibility rests with the operating Cabin Crew at the time of boarding.

The Categories are:

  • Persons with obvious physical or mental handicap, to the extent that they would have difficulty in moving quickly if asked to do so.
  • Persons with reduced mobility.
  • Persons who are substantially blind or deaf, to the extent that they might not be able to assimilate printed or verbal instructions given.
  • Persons who, because of age or sickness, are so frail that they may not be able to move quickly.
  • Persons with responsibility for the care of children or another passenger.
  • Children and infants under 14 (whether accompanied or not).
  • Expectant mothers in later stages of pregnancy.
  • Deportees or prisoners in custody.
  • Passengers whose physical size would prevent them from being able to move quickly in an emergency evacuation.
  • Persons with animals.

EU Regulations 1107/2006

NOTICE PURSUANT TO EU REGULATION 1107/2006

This is a non-exhaustive summary of the safety rules and considerations that Aer Lingus applies to the carriage of disabled passengers and passengers with reduced mobility.

Aer Lingus' priority is to always ensure the safety and comfort of all passengers during their journey. To do this, we encourage passengers who may need assistance during travel to contact us well in advance of their date of travel to enable us to assess their needs, make suitable arrangements and ensure that relevant information is transmitted to relevant third parties, such as a destination airport. Passengers must provide a minimum of 48 hours notice to Aer Lingus of their requirements.

Please contact Aer Lingus Special Assistance. For contact details click here: Special Assistance.

The final and overriding decision on any safety issue relating to carriage of any passenger on an aircraft always rests with its Captain.

Travelling with Carers

Aer Lingus may require a passenger to travel with a carer if required to meet safety requirements. Passengers travelling with Aer Lingus:

  • Must be able to use the normal aircraft seat with the seatback in the upright position when so required.
  • Must be capable of using toilet facilities unaided or have other arrangements in place which are acceptable Aer Lingus.
  • Must be capable of feeding unaided or have other arrangements in place which are acceptable to Aer Lingus.
  • Must be capable of administering medicines and medical procedures unaided.

The decision about whether a passenger must be accompanied by a carer will be made by Aer Lingus when the passenger makes his/her circumstances known to us. Reasons (written if requested, and provided within 5 working days) will be supplied to the passenger where a decision is made that he or she must be accompanied by a carer.

Medical Clearance to Fly

Aer Lingus imposes the following requirements on all passengers:

  • Prior to boarding, a passenger must be satisfied that he/she is medically fit to fly.
  • No medical examination is necessary unless the passenger has any reason to suspect or ought reasonably to know they have a medical condition that may be exacerbated by the normal operation of an aircraft or could cause difficulty if access to medical help is not available before the end of the flight.
  • If in doubt, the passenger is obliged to seek professional medical advice before flying and to produce evidence of fitness to fly if required by us to do so. This usually takes the form of a letter issued by the passenger's own GP.

Aer Lingus reserves the right to seek further reassurance if there is concern about any medical letter submitted to them.

If doubt still remains over a passenger's fitness to fly, Aer Lingus' Special Assistance Department decide whether to accept a passenger for travel. Such a decision may be made in conjunction with the airline doctor.

Please read the remainder of this page where more details are provided for various requirements.

If you have any queries or complaints about special assistance handling at Dublin Airport please refer to the Dublin Airport Authority, who organise the provision of services at this facility.


Passengers Awaiting Transplant

Medical clearance is required before a transplant passenger can travel.

Passengers awaiting a transplant or receiving treatment for transplant operations are advised to contact the Aer Lingus Medical Administration Department in advance of travel to enable us complete the necessary administration work involved to allow such passengers travel by air. This will help reduce the time required to gain clearance from the Aer Lingus medical officer for the passenger to fly at the time of making the booking.

For contact details click here: Special Assistance.


Passengers Not Permitted to Travel

  • People who have undergone surgery in the previous 10 days.
  • People with infectious diseases or a virus.
    • Mumps - Passengers can fly 10 days from day one of the mumps being diagnosed.
    • Chicken Pox - Passengers can fly 7 days from day one of the spot appearing.
    • Shingles - Passengers cannot fly for 7 days from the first day shingles appears on an exposed area of the body. Passengers can fly where shingles appears on a covered area of the body.

Please contact Aer Lingus Special Assistance for more information.


Not Travelling Due to Illness

If a passenger cannot travel due to illness or an immediate family member's illness the following options are available:

  • Change the name on a booking for a fee.
  • Change the date on a booking subject to availability for a fee.
  • Passenger may choose to cancel their flight and claim through their insurance company.

We can provide passengers with confirmation of a cancelled flight for their insurers. For an Insurance Request Form click here: Insurance Request Form.

For USA originating passengers please forward the ticket number and passenger reference number to the following address:

Aer Lingus Customer Care Unit,
300 Jericho Quadrangle,
Suite 130,
Jericho,
NY 11747
USA


Requesting Oxygen Onboard

Medical clearance is required for all passengers requesting oxygen. Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact Aer Lingus Special Assistance for more details.

Oxygen supplied by Aer Lingus is on a request basis only and we can accommodate one request per flight. We provide 2/4 litres per min continuously or 2/4 litres per min intermittently. We cannot accept a request for 4 litres continuously/intermittently on flights between Dublin and Athens, Bucharest, Bourgas, San Francisco or any of the Canary Islands due to the duration of the flight and aircraft type.

Please note we cannot supply oxygen in the Business Class cabin of our longhaul A330/332/B757 aircraft. These aircraft are frequently but not exclusively used for flights between Ireland and North America. Oxygen can be supplied in the economy cabin of these aircraft.

Passengers are not permitted to transport of use their own oxygen on Aer Lingus aircraft either onboard or as checked baggage. Aer Lingus does permit the use of approved Portable Oxygen Concentrators. See Carriage of Medical Equipment for full details.

A fee of €100/£90/$140 will be charged per sector and is payable at the time of booking.


Travelling with Children

Infants (between 0-5 months old)

(Not applicable to Aer Lingus Regional)

  • If the infant is under 6 months the child must sit on the adults' knee and will be charged a flat rate of €20/£19 or equivalent per one way flight on all shorthaul routes or 10% of the adult fare on flights from/to the USA.
  • Infants are not permitted to occupy exit rows or the rows immediately forward  or aft of an emergency exit row.
  • Aer Lingus do not have a restriction on a minimum age that the infant should be, however they do recommend that you clear with your doctor that it is okay to travel up to the age of 2 weeks.
  • One adult cannot be responsible for more than two infants. Where one adult is travelling with two infants at least one of the infants must be over 6 months old and accommodated in a car type safety seat.
  • If both infants are under 6 months they must be accompanied by an additional responsible person.
  • Infants born prematurely require medical clearance to fly up to the age of 6 months, in addition to the number of days that they were born prematurely.
  • Should passengers make a booking on Aer Lingus services for their unborn infant using the infant's surname and 'Baby' (to be advised) as the 'First name' there will be no charge to subsequently change the name to the correct infant's name after the birth. However, if the itinerary includes travel on one of our codeshare or interline partners we will be unable to perform a name change. Passengers may also contact us to add an infant to an existing booking which was made before the birth.
  • Customers who wish to add an infant to an existing booking should contact your local Aer Lingus office and we will arrange to take payment and issue a ticket for your baby.

Infants (between 6-24 months old)

If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.

Aer Lingus Flights (Not applicable to Aer Lingus Regional)

  • Infants between 6 months and two years old can sit on the adults' knee and will be charged a flat rate of €20/£19 or equivalent per one way flight on all shorthaul routes or 10% of the adult fare on flights from/to the USA.
  • Car type safety seats may be used by children aged between 6 months and less than 36 months - in order to accommodate a child aged 36 months or older in a car seat; the child must be within the size and weight limits for that seat and special IAA approval is required, please contact specialassistance@aerlingus.com as soon as possible in advance of the flight.
  • Passengers may purchase a seat for the infant at the appropriate fare where the infant can sit in an approved, forward facing car seat provided by the passenger. The car seat must be restrained on the aircraft seat by the normal aircraft lap strap. Aer Lingus do not permit rearward facing car seats. The seat must be a purpose-designed children's car seat with a 5-point harness and must be of a type approved for use in motor vehicles and aircraft and bearing labels to this effect:

    U.S. – This must display an FAA sticker and must display these words. "Certified for use in motor vehicles and aircraft".

    EUROPEAN - This must display a CE sticker and must display these words. "Certified for use in motor vehicles and aircraft".
  • In order to ensure the car seat will fit into the aircraft seat please ensure the seat width does not exceed 17 inches (430mm).
  • Infants are not permitted to occupy exit rows or the rows immediately forward  or aft of an emergency exit row.

Aer Lingus Regional (Flight Nos 3000-4000 operated by Stobart Air)

  • Infants under the age of 2 years may travel provided that they sit on an adult’s lap (one infant per adult) and a fee is charged per sector.
  • No baby / car seats are allowed in the cabin of the aircraft.
  • A maximum of 8 infants only to be carried on board the aircraft for each flight.
  • An AMSAFE CARES Harness that is supplied by the passenger may be used for securing children and children with disabilities, please contact specialassistance@aerlingus.com if use of a harness is required.

Children (between 2-11 years old)

  • Must travel in their own seat.
  • If an infant is over two years old for any part of the journey, they must purchase a seat or alternatively make two separate bookings; one for the outbound and one for the return.
  • On Transatlantic flights, we offer a discount for passengers between the ages of 2 and 11, check your price quote on aerlingus.com for full details.

Child Meals on Transatlantic Flights

  • Child meals are available upon request on our flights to/from the USA and include child-friendly food items.
  • To request a child meal, please contact your local Aer Lingus office and advise a flight attendant onboard that you have made a special meal request.
  • Child meals can be requested up to 24 hours prior to departure.

Child/Infant Baggage Allowance

All cabin baggage must be included in the accompanying adult's baggage allowance.

Check-in Baggage (Flights to/from North America)

  • A fully collapsible push-chair/stroller is allowed free of charge in addition to 10 kgs/22 lbs of baggage.
  • The push-chair/stroller is checked in with the baggage and can be handed down at the gate if required.

Check-in Baggage (Flights within Europe)

  • A fully collapsible push-chair/stroller is allowed free of charge for an infant booking only.
  • The push-chair/stroller is checked in with the baggage and can be handed down at the gate if required.

Cabin and check-in baggage allowance for children aged 2-12 is the same as for adults. Read more details in Baggage Information.

 

Push-chair/Stroller Collection

The collection points for push-chairs/strollers will differ by destination.  Due to safety requirements and restrictions at some airports, it is not always possible to collect push-chairs/strollers at the aircraft door.

If the push-chair/stroller is checked in at a check-in desk it will only be available on the baggage belt at your destination. If the push-chair/stroller is handed in at the boarding gate it can be collected at the applicable collection point at your destination.

Should you have a query regarding the collection of your push-chair/stroller prior to your departure, our customer service agents at the airport or indeed our cabin crew will be happy to advise you on local handling procedures for buggy delivery at your destination.


Young Passengers

Unaccompanied Minors (children under 12 years old)

  • Aer Lingus does not accept reservations for unaccompanied children under 12 years of age for travel on Aer Lingus scheduled services.
  • Children under 12 years of age must be accompanied by an adult aged 16 years or older.

Children (between 12-15 years old)

Please note that rules and regulations for children travelling alone may vary by country, so please check the applicable regulations with the local country authorities.

Unaccompanied minors travelling on Italian passports under the age of 14 departing Italy will not be accepted for travel.

Subject to the above, unaccompanied young passengers between the ages of 12 and 15 inclusive will be accepted on Aer Lingus flights on the basis that they are travelling as an adult and subject to the following requirements:

  • The parent or guardian will be required to sign a Form of Indemnity‌ at the airport on the day of departure confirming that Aer Lingus has no responsibility to provide special assistance to these passengers. In the case of a return ticket, the Form of Indemnity will also cover the return flight. Aer Lingus will deny boarding to any unaccompanied young person between the age of 12 and 15 inclusive should the parent /guardian fail to complete this form.
  • The parent or guardian will need to accompany the young passenger to the airport and go to the check-in desk where they may be asked to provide a form of identification.
  • Young passengers must not use online check-in or an airport check-in kiosk.
  • In the case of connecting flights, unaccompanied minors under the age of fourteen will not be accepted. The rules applicable to young passengers will depend on the airline concerned. Other airlines, including our partners United Airlines and JetBlue Airways, may require that young passengers travelling alone avail of special assistance which may be subject to the payment of an additional fee. These airlines must be contacted directly to request this service.
  • Young passengers connecting to another flight must make their own way to the connection gate

Passengers Travelling while Pregnant

Between Ireland and the UK

You may travel up to week 32 of pregnancy with your doctor's written permission. Between weeks 32-35 your doctor must complete an Expectant Mother Travel Advice Form. Click here to access this form: Expectant Mother Travel Advice Form. Aer Lingus will not carry any passengers over 36 weeks for any part of their journey, outbound or return.

All Other Routes

You may travel up to week 28 of pregnancy with your doctor's written permission. Between weeks 28-33 your doctor must complete an Expectant Mother Travel Advice Form. Click here to access this form: Expectant Mother Travel Advice Form. Aer Lingus will not carry any passengers 34 weeks or over for any part of their journey, outbound or return.

Ireland, UK and Continental Europe originating passengers will need to fill out the Expectant Mother Travel Advice Form signed by their doctor and send it by fax to 00 353 1 886 6868. Click here to access this form: Expectant Mother Travel Advice Form.

North American originating passengers should contact Special Assistance North America for clearance to travel.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact Aer Lingus Special Assistance for more details. For contact details click here: Special Assistance.


Passengers with Broken Limbs

Broken Lower Limb:

All broken lower limbs need medical clearance due to the risk of Deep Vein Thrombosis. Please contact Aer Lingus Medical Administration Department for medical clearance at least 48 hours in advance of your flight:

For contact details click here: Special Assistance.

Broken Upper Limb:

No medical clearance required - book online as normal.


Passengers Travelling with Carers

Aer Lingus may require a passenger to travel with a carer if required to meet safety requirements. Passengers travelling with Aer Lingus:

  • Must be able to use the normal aircraft seat with the seatback in the upright position when so required.
  • Must be capable of using toilet facilities unaided or have other arrangements in place which are acceptable Aer Lingus.
  • Must be capable of feeding unaided or have other arrangements in place which are acceptable to Aer Lingus.
  • Must be capable of administering medicines and medical procedures unaided.

The decision about whether a passenger must be accompanied by a carer will be made by Aer Lingus when the passenger makes his/her circumstances known to us. Reasons (written if requested, and provided within 5 working days) will be supplied to the passenger where a decision is made that he or she must be accompanied by a carer.

For further information please contact Aer Lingus Medical Administration at least 48 hours in advance of your flight.

For contact details click here: Special Assistance.


Travelling with Service Animals

 

Travelling with Recognised Assistance dogs

The Department of Agriculture, Food & the Marine is responsible for administering the "Pet Travel Scheme" in Ireland. The Department defines Recognised Assistance Dogs as guide dogs or other assistance dogs who are specifically trained to assist a wide range of disabled persons with every day tasks. Guide dogs must be trained by an organisation that is accepted by, and affiliated to, the International Guide Dog Federation (IGDF) and assistance dogs must be trained by an organisation affiliated with Assistance Dogs International (ADI).

In accordance with the requirements of Regulation (EC) 1107/2006, carriage of Recognised Assistance Dogs in the cabin is permitted subject to national regulations. All Recognised Assistance Dogs must have an Assistance Dog Identification Card provided by the qualifying organisation.

If you are travelling into or via Ireland from a country outside the EU with a Recognised Assistance Dog, please contact the Animal Health Section of the Department of Agriculture, Food and the Marine (DAFM) by phone at +353-1-6072827 (or by e-mail to pets@agriculture.gov.ie) well in advance of travel as a prior approval permit is required to remove the "manifested freight rule" for the purpose of the Pet Travel Scheme.

Subject to the above, Recognised Assistance Dogs are carried free of charge and may travel in the cabin on all short-haul and long-haul flights with the passenger provided they comply with the Pet Travel Scheme Rules. There is no requirement for a muzzle. The dog must sit on the floor at the passenger's feet and not at an emergency exit or first row.
Passengers are requested to provide minimum 48 hours notice of their intention to travel. Please contact Aer Lingus Special Assistance.


All other pets travelling under the Pet Travel Scheme must travel as manifested freight and you are required to use Pet Express as your agent / broker. For more information about the Pet Travel Scheme, go to http://www.agriculture.gov.ie/pets/.


Premature Infants

Infants born prematurely require medical clearance to fly up to the age of 6 months, plus the number of days that they were born prematurely. An infant is considered premature if they were born 3 weeks or more before their original due delivery date.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel. Please contact Aer Lingus Special Assistance. For contact details click here: Special Assistance.


Peanut Allergy

Aer Lingus recognises that some passengers are allergic to peanuts. Although we do not serve peanuts, there may be trace elements of unspecified peanut ingredients, including peanut oils, in meals and snacks. Additionally, other customers may bring peanuts on board. Therefore, we cannot guarantee customers will not be exposed to peanuts during flight and strongly encourage customers to take all necessary medical precautions to prepare for the possibility of exposure.


Recent Illness

Passengers who have suffered from illnesses, accidents, operations, heart attacks or strokes within a month before they are due to travel must receive medical clearance before they can travel.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact Aer Lingus Special Assistance. For contact details click here: Special Assistance.


Infectious Diseases

Aer Lingus require medical clearance for all infectious diseases during the incubation period.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact Aer Lingus Special Assistance. For contact details click here: Special Assistance.


Learning Difficulties

Aer Lingus may seek the advice/clearance from a doctor for passengers with learning difficulties travelling alone.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact Aer Lingus Special Assistance. For contact details click here: Special Assistance.


Wheelchair Requirements

Aer Lingus will notify your departure and arrival airports of your request for a wheelchair and assistance from check-in to the boarding gate and a carry on service for passengers completely immobile who cannot make their own way to their seat. Passengers must be able to sit upright in the seat.

Passengers travelling with their own wheelchairs:

Passengers travelling with their own wheelchairs are permitted to do so free of charge but Aer Lingus must be informed if they are battery operated. All passengers who are wheelchair users must contact Aer Lingus Special Assistance Department to request appropriate support from the departure and arrival airports.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact Aer Lingus Special Assistance. For contact details click here: Special Assistance.

Note: Passengers are not permitted to check-in or carry on-board any wet-cell batteries either in wheelchairs or as stand-alone batteries.

For the purposes of loading onto and transport aboard our aircraft, wheelchairs must be capable of disassembly into constituent parts weighing not more than 120kgs each.


Seatbelt Extensions

Seat Belt extensions are available on all our aircraft. Passengers must advise Cabin Crew if they require a seat belt extension when boarding the aircraft.

The seat belt extension cannot be pre-booked. Passengers requiring a seat belt extension will be prohibited from sitting at an exit row.


U.S. DOT

U.S.A. residents who feel that Aer Lingus has violated any provision of Title 14, Code of Federal Regulations, Part 382 available on the U.S. Department of Transportation website dot.gov, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 via the following channels:

Mail:

U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590
1-202-366-2220

Online:

Aviation Consumer Protection Division

U.S. Department of Transportation (DOT) Disability Hotline:

If you have experienced time-sensitive, disability related air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) to obtain assistance. This hotline is available from 7:00 a.m. until 5:00 p.m. EST, Monday through Friday.


Blind or Visually Impaired

Please notify us at least 48 hours in advance of travel if you are blind or visually impaired and require assistance for your journey through the airport or are intending to travel with an assistance dog. (see Travelling with Recognised Assistance Dogs).

Contact the Aer Lingus Special Assistance team.

Staff are available to escort you through the terminal and boarding / disembarking the flight where required and where notification has been given to Aer Lingus at least 48 hours in advance of travel. We welcome you to advise our airport staff or cabin crew of your preferred method of being guided.

Assistance dogs accompanying blind passengers are carried free of charge and may travel in the cabin on all short-haul and long-haul flights with the passenger when they are suitably harnessed. There is no requirement for a muzzle. The dog must sit on the floor at the passenger's feet and not at an emergency exit or first row. On short-haul flights a maximum of four assistance dogs are permitted per aircraft, per flight. On long-haul flights a maximum of eight assistance dogs are permitted per aircraft, per flight. All government and quarantine regulations must be complied with.

You may pre-board the aircraft – just contact our customer service staff at the boarding gate.

Our cabin crew will provide you with an individual safety briefing.


Deaf or Hearing Impaired

Deaf or Hearing impaired passengers who would like to contact Aer Lingus for pre-flight queries, booking assistance or to notify us of your requirements may contact the Aer Lingus Special Assistance team by e-mail: specialassistance@aerlingus.com

We welcome you to advise our airport staff or cabin crew of your preferred method of communication.

Hearing aids may be used at any time during the flight. Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

For safety reasons, passengers who are deaf or with a hearing impairment may not be seated at Emergency Exit rows.

Airport monitors will display the most up-to-date information on your check-in area, boarding gate and boarding time. Please keep an eye on the screens, as last minute changes can happen.

Switch your hearing aid to ‘T’ at airports where you see the sign to advise induction loops are in use to help make airport announcements more audible by reducing the background noise of a busy terminal.

You may pre-board the aircraft – just contact our customer service staff at the boarding gate.

Our cabin crew will provide you with an individual safety briefing. You may review our safety information cards for each aircraft type.


Special Assistance on Etihad codeshare flights

Check Special assistance facilities with Etihad here.


Help Search

Contact us

For website help & changes
to Internet bookings visit the Contact Us sections.

My Aer Lingus/Gold

Forgotten your password?

Change details