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Planning & Booking

Aer Lingus Cargo

Aer Lingus Cargo has direct scheduled services between Ireland, the USA and Europe. Details of this network are in the table below.

For further details please contact Aer Lingus Cargo Reservations on 1850 767 767 or + 353 1 886 6688, or please visit aerlinguscargo.com.

USA:
Boston	Chicago
New York	Orlando

Europe
Amsterdam	Glasgow	Munich
Barcelona	Krakow	Nice
Berlin	Lisbon	Paris
Brussels	London Heathrow	Prague
Budapest	London Gatwick	Rome
Dusseldorf	Lyon	Vienna
Edinburgh	Madrid	Vilnius
Faro	Malaga	Warsaw
Frankfurt	Manchester	Zurich
Geneva	Milan - Linate

Aer Lingus Gift Vouchers

Flight vouchers are the perfect gift for any occasion. You can now purchase gift vouchers online at aerlingusvouchers.com. The lucky recipient can then use the vouchers to purchase flights or contribute to the value of flights on aerlingus.com.

You can purchase vouchers in Euro, U.S. Dollars or Pounds Sterling in denominations from 25 to 1000! They are valid for 12 months from the date of purchase and can only be redeemed on aerlingus.com.

Note: If you purchased your gift voucher over the phone or at the airport before the 9th of November 2009 these vouchers cannot be redeemed online. Please call the Reservation centre to make a booking using a Credit/Debit Card, and the value of the purchase can be redeemed by sending the voucher to: Aer Lingus Ticketing Administration, Ground Floor, Head Office Building, Dublin Airport

• Purchase a Gift Voucher
• Use your gift voucher for flights
• Voucher terms and conditions
• Voucher FAQs

Aer Lingus Route Network

Aer Lingus fly direct to and from nearly 70 destinations across Ireland, the UK, Continental Europe and the United States.

Aer Lingus Regional operate many services between Ireland and the UK provincial airports.

Aer Lingus also partners with JetBlue and United Airlines to offer easy connections to/from over 40 additional United States cities.

Long-haul Network:

 

Dublin to:
North America	Boston, Chicago, New York (JFK), Orlando
Shannon to:
North America	Boston, Chicago, New York (JFK)
Madrid to:
North America	Washington D.C.*

Short-haul Network:

(Some routes operate seasonally)

Dublin to:
United Kingdom	London Heathrow, London Gatwick, Aberdeen, Birmingham, Blackpool, Bournemouth, Bristol, Cardiff, Edinburgh, Glasgow, Jersey, Manchester
Austria	Vienna
Balearic Islands	Ibiza, Palma (Majorca)
Belgium	Brussels
Bulgaria	Bourgas
Canary Islands	Tenerife, Lanzarote, Gran Canaria, Fuerteventura
Channel Islands	Jersey
Croatia	Dubrovnik
Czech Republic	Prague
Finland	Helsinki
France	Bordeaux, Lyon, Marseille, Nice, Paris, Perpignan, Rennes, Toulouse
Germany	Berlin, Dusseldorf, Frankfurt, Hamburg, Munich
Greece	Athens
Hungary	Budapest
Italy	Rome, Bologna, Catania (Sicily), Milan Linate, Milan Malpensa, Naples, Venice, Verona
Lithuania	Vilnius
The Netherlands	Amsterdam
Poland	Krakow, Warsaw
Portugal	Lisbon, Faro
Romania	Bucharest
Spain	Madrid, Alicante, Barcelona, Bilbao, Malaga, Santiago de Compostela
Sweden	Stockholm
Switzerland	Zurich, Geneva
Belfast to:
United Kingdom	London Heathrow
Canary Islands	Lanzarote, Tenerife, Gran Canaria
Italy	Rome
Portugal	Faro
Spain	Alicante, Barcelona, Malaga
Cork to:
United Kingdom	Birmingham, London Heathrow, London Gatwick, Manchester, Bristol, Cardiff, Edinburgh, Glasgow, Jersey.
Canary Islands	Lanzarote, Tenerife, Gran Canaria
France	Paris, Nice, Rennes
Germany	Munich
The Netherlands	Amsterdam
Italy	Rome
Portugal	Faro, Lisbon
Spain	Alicante, Barcelona, Malaga, Palma Majorca
Switzerland	Geneva
London Gatwick to:
Ireland	Cork, Dublin, Ireland West Airport Knock

Codeshare Airlines

Aer Lingus has agreements with a number of airlines whereby flights are operated using the flight number of both airlines but the flight is operated by Aer Lingus.

Aer Lingus has codeshare agreements with the following carriers:

Airline	Routes
	Services between Ireland and North America and between Ireland and London.
	Services between Dublin, Cork, Belfast and London Heathrow.
	Services between Dublin and Amsterdam and also Cork and Amsterdam.

ELV Card

Zahlen Sie mit Ihrer EC-Karte. Zahlung mit EC-Karte. Sie können jetzt auch mit Ihrer EC-Karte zahlen.

Wenn Sie auf die Buchungsseite gehen, können Sie Ihre Flüge jetzt auch mit Ihrer EC-Karte bezahlen.

Wählen Sie einfach "Lastschriftverfahren (ELV)" und geben Sie Ihre Daten ein.

Wir weisen Sie darauf hin, dass Sie die Zahlung mit EC-Karte nur für Flüge wählen können, die mindestens 7 Tage im Voraus gebucht werden.

Group Booking

Group bookings of up to 25 passengers can be made online. To make a group booking of up to 25 passengers Click here. For Groups of more than of 25 passengers please fill in the Group Request form and our Groups department will get back to you with competitively priced group fares. Contact details are listed below:

Groups from Ireland	T: 0818 365007	E: groups@aerlingus.com
Groups from UK	T: 0870 876 5222	E: groups@aerlingus.com
Groups from USA	T: 1 516 622 4045	E: groupsdirect@aerlingus.com

Aer Lingus Groups is your one-stop for:

• The lowest Aer Lingus group fares available
• Personalised service from start to finish
• Lowest prices on tours

 

How to Upgrade a Booking

You can purchase an upgrade on your economy class booking to Business Class on all Aer Lingus longhaul flights subject to availability.

You can also purchase all economy service Premium seats on selected Malaga flights.

Please contact the Aer Lingus Reservations Department for details and charges. For contact details click here: Reservations Department.

Re-send Booking Confirmation Email

If you require another copy of your confirmation email to be sent to you, please visit our "Manage Booking" section at aerlingus.com. You can also view your itinerary information in the same section.

In order for you to use this facility, your booking must be made through aerlingus.com. You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the Email address of your booking.

Aer Lingus does not require booked passengers to reconfirm flights. Should a change occur you will be notified by e-mail to the address you provided in your booking.

JetBlue Partnership

Aer Lingus has proudly partnered with New York-based airline JetBlue Airways. In one transaction on aerlingus.com you can now book your flight between Ireland and over 30 US destinations.

JetBlue has revolutionised the U.S. air travel industry when the low-fare, high-style airline flew its first flight in February 2000. With nearly 40 channels of free DIRECTV® at every seat, unlimited complimentary snacks, leather seats, lots of legroom and award winning customer service, JetBlue offers an experience that is unlike any other.

Connection Information

Connecting to JetBlue from Aer Lingus:

Upon arrival customers who have not pre-cleared in Ireland must proceed through immigration, then claim checked bags and go through customs. After clearing customs, customers can check in for their JetBlue flight by following signs to "Connecting Flights" and then proceeding to the Aer Lingus counter, or may check-in directly at the JetBlue terminal.

JFK

Aer Lingus flights arrive at New York's JFK (JFK) Terminal 4. JetBlue flights depart from JFK's Terminal 5. To get to Terminal 5, take the free AirTrain located inside Terminal 4.

BOS

Aer Lingus flights arrive at Boston Logan (BOS) Terminal E. JetBlue flights depart from BOS's Terminal C. It is a short 5 minute walk between Terminal E and Terminal C.

Aer Lingus Gold Circle Programme

Customers may enter their Gold Circle number during the booking process to earn credit on the Aer Lingus flights within their journey.

TrueBlue Points

TrueBlue is JetBlue's customer loyalty programme. To receive TrueBlue points for a JetBlue flight, customers must visit jetblue.com/trueblue and either log in or register for the TrueBlue programme. After logging into TrueBlue customers can request TrueBlue points for their flight by clicking on the "Request Points" link on the right-hand side of the page. Customers can apply for points on upcoming flights booked, or request "retro credit" for any trips taken on JetBlue within the last 90 days.

Partnership Policies

When flying on a JetBlue/Aer Lingus connecting itinerary it's important that customers note the travel policies of the partnership which differ from those of each individual carrier:

Advance Seating

Passengers will be able to select their seats on Aer Lingus flights after payment is confirmed. Seats on JetBlue are automatically assigned however passengers may call +1-801-365-2525 (in Ireland) or 1-800-JetBlue (in the US) to request specific seating for JetBlue flights. Passengers will need to quote the JetBlue booking reference on the first page of the email confirmation.

Baggage Guidelines

• Passengers are permitted 1 bag under 23kgs (50lbs) free of charge.
• Baggage fees apply for 2nd and subsequent checked bags.
• A maximum of 9 additional bags per passenger can be booked on the website.
• The weight of any one piece of baggage must not exceed 32Kgs/70lbs.
• Any additional bags and Excess weight (23kgs - 32kgs) will be charged. See the table below
• No pooling or sharing of baggage allowances is permitted, even within a party travelling on the same booking.
• The fees are non-refundable.

Longhaul Baggage fees (USA)

• Economy - 2nd and subsequent bag weighing up to 23kg (50lbs) will be charged.
• Business Class - 3 bags up to a total of 69kgs (150lbs) carried free of charge.

Applicable on flights between		Per bag per flight
Europe	USA	€	£	$
Low-fare:2nd and subsequent bags weighing up to 23kgs (50lbs)		50	45	60
Flex-fare: 3rd and subsequent bags weighing up to 23kgs (50lbs)		50	45	60
Excess for all bags over 23kg-32kgs (50lbs-70lbs)		50	45	60

If your booking was made on aerlingus.com you can book bags in advance by clicking here: Book Bag in Advance. You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the email address used to make your booking.

Note: If you did not book online you will need to contact our Reservations Department in order to book your bags in advance.

Cabin Baggage: Cabin baggage is restricted to one piece per passenger, weighing under 6kgs/13lbs in total. It must fit into an overhead bin or under your seat.

Changes & Refunds

Changes for this booking must be made through Aer Lingus. Change fee is €75/$100 per person per sector, plus any difference in cost between the original price paid and price available at the time the change is being made.

Changes are subject to availability and can be made up to midnight local time before the day of departure in the country of origin of the originating flight. Changes are not permitted after midnight local time before the day of departure in the country of origin of the originating flight.

Refunds are not permitted on Aer Lingus/JetBlue connecting itineraries with the exception of Aer Lingus Business Class segments. JetBlue flights are non-refundable.

Changes to or cancellations of customer itineraries must be made through Aer Lingus.

IRL:	0818 365000 08:00am - 6:00pm Mon - Fri & 09:00am - 5:00pm Sat & Sun
USA:	800 984 3512 08:00am - 8:45pm ET Mon - Fri & 9:00am - 6:15pm ET Sat & Sun

Minors

Unaccompanied minors under the age of fourteen will not be accepted by either carrier for connecting flights. Young passengers fourteen and older may travel unaccompanied. A Form of Indemnity must be completed at each origin airport. You can get a Form of Indemnity by clicking here: Form of Indemnity. Young passengers will not be escorted to and from connecting flights.

Pets

With the exception of service animals, pets will not be carried on connecting flights.

Payment Methods

A Credit or Debit card is required to make a booking through the Aer Lingus website. Your card will be charged when you click the "Purchase" button on the "Purchase Your Flight" page. At that time, your billing address is verified and your tickets are issued. You also have a delivery address option whereby tickets may be sent to an addresss other than the card holder's address.

The following forms of payment are accepted by Aer Lingus:

• Credit Cards: Visa/Mastercard/American Express/Diners Club.
• Debit Cards: Ireland - Laser, UK - Switch (Maestro/Delta/Solo), Germany - ELV.
• Cheques: Company or personal, cheque card must be provided.
• Aer Lingus Vouchers: Payment can be made online with a credit/debit card and the value of the purchase can be redeemed by sending the voucher in to Aer Lingus Ticketing Administration (Ground Floor, HOB, Aer Lingus, Dublin Airport).
• aerlingus.com: Credit Card, Debit Cards.
• Reservations Ireland/UK: Credit Card/Debit Card/Aerlingus Vouchers.
• Groups Ireland/UK: Credit Card/Debit Cards.
• Reservations & Groups USA: American Express, Visa and Mastercard.
• Reservations & Groups Europe: Contact local reservations office.
• Corporate Portal: Credit Card/Debit Cards.
• Ticket Desks: Credit Card/Cheque/Cash/Aer Lingus vouchers/Debit cards - (Ireland only).

Purchasing Extra Seats

An extra seat can be purchased online or through our Reservations Department. Charges include the relevant one-way fare for the extra seat including fees, charges and any relevant handling fees. Baggage allowance does not apply.

Requesting Bassinet Seats

A bassinet seat is available for small infants up to the age of 2 and weighing up to approximately 10kgs on our longhaul flights (flights to/from USA).

If you require a bassinet seat, please contact your local Reservations Department. For contact details click here: Reservations Department.

Please note that a bassinet seat is subject to availability, requires pre-booking and may be changed due to operational reasons.

Requesting Insurance Letter

If you require an insurance letter, you will be able to request this on our web site at aerlingus.com. You can request one now by clicking here: Request Insurance Letter Form.

Correspondence will only be sent to the email address used to make this request and not the original booking.

Note:

• Contact the Web Helpdesk if you do not have the original booking reference or email address you used to make the booking. For contact details click here: Web Helpdesk.
• Contact the Baggage Tracing department if you do not have your baggage reference or email address you used to make the booking. For contact details click here: Baggage Tracing.

Requesting Invoice

If you require a summary invoice, you will be able to request this on our web site at aerlingus.com. You can request one now by clicking here: Request Invoice Form. Correspondence will only be sent to the email address used to make this request and not the original booking.

Note:

• Contact the Web Helpdesk if you do not have the original booking reference or email address you used to make the booking. For contact details click here: Web Helpdesk.
• Contact the Baggage Tracing department if you do not have your baggage reference or email address you used to make the booking. For contact details click here: Baggage Tracing.

Special Meal Request

If you have a special dietary requirement for medical or religious reasons, or you may be travelling with small children, we can provide a suitable alternative meal. However a request for a special meal must be made at least 24 hours in advance of your flight departure.

We offer a range of special meals on flights to and from the USA, these are listed in the table below. All of our special meals are prepared using the finest of ingredients and are balanced with the recommended intake of calories.

Regrettably we are unable to offer variations from these set menus and requests for specific items of food made for personal preferences cannot be accepted.

Simply contact your local Aer Lingus Reservations Department and they will be delighted to take the request (please ensure you have your booking reference number).

Once on board the aircraft it is always a good idea to let the Cabin Crew know that you have ordered a special meal.

If you are travelling on a standby or waitlist basis it will not be possible to order a special meal, as travel confirmation is provided within the 24-hour cut-off period.

While we do not serve peanuts or derivatives as part of snacks or meals, we cannot prevent other passengers from bringing nut-based products on board and consuming them during the course of a flight. This is important to note particularly if you suffer from a peanut allergy.

Trip Tip

The table below shows the standard airline 4-letter code for particular special meals. You will see these appearing at different times during the course of your trip.

Type of Meal	Code	Description
Child's Meal	CHML	If you are travelling with a small child, you may wish to order something that they will find more appealing than a grown up adult meal.
Diabetic Meal	DBML	Our diabetic meals are prepared to facilitate passengers who may need to control their blood sugar levels. These meals exclude all sugars, syrups, jams, cakes and chocolate.
Gluten Intolerant Meal	GFML	The foods excluded in this type of meal are based on wheat, barley, oats and rye. Accordingly, we do not offer bread and pastries/cakes (unless wheat free) or any flour-based products.
Kosher Meal	KSML	Our Kosher meals are prepared strictly in accordance with Jewish dietary laws.
Low Fat Meal	LFML	When preparing the low fat meal we minimise all foods with a high fat content.
Low Lactose	LLML	There are low levels milk, cheese, cream, yoghurts or any other dairy product or derivative in our low lactose meal.
Low Salt	LSML	This meal is prepared using produce with no salt, MSG or baking powder/soda added during preparation.
Moslem Meal	MOML	A meal that does not contain pork, alcohol or derivatives of these products.
Vegetarian Lacto-Ovo Meal	VLML	The vegetarian lacto-ovo meal does not contain any meat, poultry or seafood. It may however, include dairy products such as milk, butter or cheese.
Vegetarian Vegan Meal	VGML	The vegan meal does not contain any dairy products, meat, poultry or seafood.

Fare Rules

Different Fare Rules may apply to each leg of your journey. Your fare type is displayed beside your itinerary details on the price page. Each Fare Rule is described below:

Economy - Low Fare / Plus Fare

Cancellations

• No refund at any time except for business class.
• Government tax refund requests must be made within one month from the booked travel date.

Date & Name Changes

• Itinerary/Date/Route Changes can be made on aerlingus.com for €50/ £40/ $60 per person per sector, plus any difference in cost between the original price paid and price available at the time the change is being made. However, there will be no refund of the difference in fare should the new fare be of lower value to that of the original fare. Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Changes permitted from the same country of origin only.
• Name changes permitted for €100/ £80/ $157 per person. Name changes can be made by contacting your local reservations office up to two hours prior to departure. Name must be changed for all flights in the itinerary.

Economy - Flex Fare

Cancellations

• Full refund less 15% of flight fare and administration fee (applicable per flight) when cancelled prior to the flight scheduled departure time.
• Government tax refund requests must be made within one month of the booked travel date.

Date & Name Changes

• Date and time changes are allowed free of charge. Change of route will incur any difference in cost between the original price paid and price available at time the change is being made. However, there will be no refund of the difference in fare should the new fare be of lower value to that of the original fare. Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time (or can be made up to departure at the airport). Changes permitted from same country of origin only. Missed departure fee waived for changes at the airport (on the day of departure only).
• Name changes permitted for €100/ £80/ $157 per person. Name changes can be made by contacting your local reservations office up to two hours prior to departure. Name must be changed for all flights in the itinerary.
• Airport late check-in fee waived (on day of departure only).

Business

Cancellations

• Business class reservations with a fare basis code beginning with J will receive a full refund. Business class reservations with a fare basis code beginning with C will receive a full refund less 15% cancellation fee however, business class reservations with a fare basis code beginning with D class are subject to the terms and conditions of the fare rules.
• Government tax refund requests must be made within one month from the booked travel date.

Name & Date Change

• Date, time and route changes allowed subject to availability plus any difference in cost between the original price paid and price available at time the change is being made. However, there will be no refund of the difference in fare should the new fare be of lower value to that of the original fare. Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Changes are permitted from same country of origin only.
• Name changes permitted for €100/ £80/ $157 per person. Name changes can be made by contacting your local reservations office up to two hours prior to departure. Name must be changed for all flights in the itinerary.

Timetables

Real-time information on the status of Aer Lingus flights is available on the Travel Service section of aerlingus.com. To visit this section click here: Flight Timetables.

Travelling with Children

Infants - 6 months or under (Not applicable to Aer Lingus Regional)

• If the infant is under 6 months the child must sit on the adults' knee and will be charged a flat rate of €20/£19 or equivalent per one way flight on all shorthaul routes or 10% of the adult fare on flights to the USA.
• Aer Lingus do not have a restriction on a minimum age that the infant should be, however they do recommend that you clear with your doctor that it is okay to travel up to the age of 2 weeks.
• One adult cannot be responsible for more than two infants. Where one adult is travelling with two infants at least one of the infants must be over 6 months old and accommodated in a car type safety seat.
• If both infants are under 6 months they must be accompanied by an additional responsible person.
• Infants born prematurely require medical clearance to fly up to the age of 6 months, in addition to the number of days that they were born prematurely.
• Should passengers make a booking for their unborn infant using the infant's surname and 'Baby' (to be advised) as the 'First name' there will be no charge to subsequently change the name to the correct infant's name after the birth.

Infants – older than 6 months

If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.

Aer Lingus Flights (Not applicable to Aer Lingus Regional)

• Infants between 6 months and two years old can sit on the adults' knee and will be charged a flat rate of €20/£19 or equivalent per one way flight on all shorthaul routes or 10% of the adult fare on flights to the USA.
• Car type safety seats may be used by children aged between 6 months and less than 36 months - in order to accommodate a child aged 36 months or older in a car seat; the child must be within the size and weight limits for that seat and special IAA approval is required, please contact specialassistance@aerlingus.com as soon as possible in advance of the flight.
• Passengers may purchase a seat for the infant at the appropriate fare where the infant can sit in an approved, forward facing car seat provided by the passenger. The car seat must be restrained on the aircraft seat by the normal aircraft lap strap. Aer Lingus do not permit rearward facing car seats. The seat must be a purpose-designed children's car seat with a 5-point harness and must be of a type approved for use in motor vehicles and aircraft and bearing labels to this effect:
  US – “Certified for use in motor vehicles and aircraft”.
  Europe –  European Standard Mark
• In order to ensure the car seat will fit into the aircraft seat please ensure the seat width does not exceed 17 inches (430mm).

Aer Lingus Regional flights (Flight Nos 3000-4000 operated by Aer Arann)

• Infants under the age of 2 years may travel provided that they sit on an adult’s lap (one infant per adult) and a fee is charged per sector. No baby / car seats are allowed in the cabin of the aircraft. A maximum of 8 infants only to be carried on board the aircraft for each flight.
• An AMSAFE CARES Harness that is supplied by the passenger may be used for securing children and children with disabilities, please contact specialassistance@aerlingus.com if use of a harness is required.

Unaccompanied Minors (under 12)

• Aer Lingus will not accept bookings for unaccompanied minors. Children under 12 years of age must be accompanied by an adult aged 16 years or over who will take responsibility for the child.
• On Transatlantic flights, Aer Lingus offer a 10% child discount for passengers between the ages of 2 and 11.
• Child meals are available upon request on our flights to/from the USA. To request a child meal, please contact your local Aer Lingus Reservations Office and advise a flight attendant onboard that you have made a special meal request. Child meals can be requested up to 24 hours prior to departure.
• There is no limit to the number of children over 2 years that can travel with an accompanying adult.
• Please note that for Aer Lingus - JetBlue Airways connecting flights, unaccompanied minors under the age of fourteen will not be accepted by either carrier.
• Unaccompanied minors under the age of 14 departing Italy must have a parental consent form authorised by their local police before being allowed to travel.

Young Passengers

Young Passengers - between 12 and 15 years inclusive

Unaccompanied minors under the age of 14 departing Italy must have a parental consent form authorised by their local police before being allowed to travel. Please note that rules and regulations for children travelling alone may vary by country, so please check the applicable regulations with the local country authorities.

Subject to the above, young passengers between the ages of 12 and 15 inclusive will be accepted on Aer Lingus flights on the basis that they are travelling as an adult and subject to the following requirements:

• The parent or guardian will be required to sign a Form of Indemnity at the airport on the day of departure confirming that Aer Lingus has no responsibility to provide special assistance to these passengers. In the case of a return ticket, the Form of Indemnity will also cover the return flight. Aer Lingus will deny boarding to any unaccompanied young person between the age of 12 and 15 inclusive should the parent /guardian fail to complete this form.
• The parent or guardian will need to accompany the young passenger to the airport and go to the check-in desk where they may be asked to provide a form of identification.
• Young passengers must not use online check-in or an airport check-in kiosk.
• In the case of connecting flights, the rules applicable to young passengers will depend on the airline concerned. Other airlines, including our partners United Airlines and JetBlue Airways, may require that young passengers travelling alone avail of special assistance which may be subject to the payment of an additional fee. These airlines must be contacted directly to request this service.
• Young passengers connecting to another flight must make their own way to the connection gate.

Child/Infant Booking Information

• Infants under 6 months old must sit on the adults' knee (restrained by an infant loop belt) and will be charged a flat rate of €20/£19 or equivalent per one way flight on all shorthaul routes or 10% of the adult fare on flights to the USA.
• Infants between 6 months and two years old can sit on the adults' knee (restrained by an infant loop belt) and will be charged a flat rate of €20/£19 or equivalent per one way flight on all shorthaul routes or 10% of the adult fare on flights to the USA. Alternatively, to purchase a seat, proceed by booking your infant as a child at the applicable fare and bring your approved car seat on board the aircraft.
  • Car type safety seats may be used by children aged between 6 months and less than 36 months - in order to accommodate a child aged 36 months or older in a car seat; the child must be within the size and weight limits for that seat and special IAA approval is required, please contact specialassistance@aerlingus.com as soon as possible in advance of the flight.
  • The car seat must be restrained on the aircraft seat by the normal aircraft lap strap. Aer Lingus do not permit rearward facing car seats. The seat must be a purpose-designed children's car seat with a 5-point harness and must be of a type approved for use in motor vehicles and aircraft and bearing labels to this effect:
    US – “Certified for use in motor vehicles and aircraft”.
    Europe –  European Standard Mark
  • In order to ensure the car seat will fit into the aircraft seat please ensure the seat width does not exceed 17 inches (430 mm).
• Children over 2 years must travel in their own seat. If an infant is over two years old for any part of the journey they must purchase a seat or alternatively make two separate bookings one for the outbound and one for the return.
• Aer Lingus does not accept reservations for unaccompanied children under 12 years of age for travel on Aer Lingus scheduled services. They must be accompanied by an adult aged 16 years or older.
• Aer Lingus will continue to accept passengers aged 12-15 years inclusive but will not provide special assistance for these passengers. A Form of Indemnity must be completed by a parent/guardian with respect to such passengers at each airport of departure.

Child/Infant Baggage Allowance

• All cabin baggage must be included in the accompanying adult's baggage allowance.
• Long-haul flights - Checked baggage - A fully collapsible push-chair/stroller is allowed free of charge in addition to 10 kgs/22 lbs of baggage. The push-chair/stroller is checked in with the baggage and can be handed down at the gate if required.
• Short-haul flights - Checked baggage - A fully collapsible push-chair/stroller is allowed free of charge for an infant booking only. The push-chair/stroller is checked in with the baggage and can be handed down at the gate if required, except for flights departing London Heathrow where push chairs/strollers are not permitted to be handed down at the gate and must be handed in with checked baggage.
• Cabin and check-in baggage allowance for children aged 2-12 is the same as for adults. More information on Baggage Information.

Travelling with Animals & Pets

• We do not accept Animals/Pets on shorthaul flights, (Ireland, UK, Europe). This is due to insufficient ventilation in the cargo hold on our shorthaul airbus fleet.
• Animals/Pets can be booked on direct flights between Ireland and New York, Boston, Chicago, Washington and Orlando on Aer Lingus flights only. All animals will be transported in the Cargo Hold.
• Due to the duration of flights from Dublin to San Francisco, Aer Lingus will not carry pets on this route.
• At time of booking, Aer Lingus Reservation staff must be informed if you plan to travel with a pet and or animal. Separate procedures apply for passengers travelling with Service Animals (Seeing Eye Dogs).
• Due to industry reports of serious damage to aircraft as a result of dogs becoming loose in aircraft holds, the following breeds of dogs are not to be carried under any circumstances on any Aer Lingus aircraft.
  • Akita
  • Dog
  • Argentino
  • Fila Brazillero
  • Mastiff
  • Pit Bull
  • Tosa

Travelling from USA:

• PET EXPRESS will make the arrangements to ship your pet(s) to Ireland on behalf of Aer Lingus. Contact Pet Express at 1-866-PET-MOVE or visit their website at petexpress.us. Final transit destination for animals/pets transported from North America by Aer Lingus is Dublin. Please note: animals cannot be shipped from the USA on Fridays or Saturdays.

Travelling from Ireland:

• Pets (cats & dogs only) can be booked as excess baggage by contacting Aer Lingus reservations. There is a €160 per flight sector per crate payable at the airport on the day of departure.

If the passenger is not travelling with the animal, or for the carriage of any animal other than household pets, they will be booked as cargo. Bookings will only be confirmed at the earliest 14 days prior to travel.

Travelling with Service Animals

Travelling out of Ireland

• At the time of booking, Aer Lingus Reservation staff must be informed if you plan to travel with a Service Animal. Service Animals (seeing eye dogs) may be carried in the cabin on all short-haul and long-haul flights. Service animals such as seeing eye dogs are carried free of charge. An overall maximum of three Seeing Eye Dogs may be carried in the cabin.

Travelling into Ireland from USA

• Aer Lingus welcomes service animals used by persons with disabilities to accompany customers in the passenger cabin.
• Prior approval is required from the department of Agriculture in Ireland. Preparing your service animal correctly and meeting all of the conditions for travel is the responsibility of the passenger.
• Advance notice is required as the number of service animals carried on each aircraft is restricted. Please contact the Customer Relations Department for full details and assistance. Contact details can be found here: Customer Relations Department.
• Telephone: (516) 622-4035 / Email: ccu@aerlingus.com

All other flights

• Service Animals (Seeing Eye dogs) may be carried in the cabin on short-haul flights. An overall maximum of three Seeing Eye Dogs may be carried in the cabin.

Valid Passport/Visa Information

Your passport is a valuable document, without it you will be prevented from travelling to another country. It is the passenger's personal responsibility to ensure they have valid documentation, which meets the requirements of Aer Lingus, immigration and other government authorities at each destination/departure Airport.

To check passport, visa and health requirements visit the IATA Travel Centre.

Travel from Ireland or the UK to the USA

Passports

All EU passport holders of countries participating in the U.S. Visa Waiver Programme who are visiting the United States are required to have an individual machine readable passport and a return onward ticket to avail of the U.S. Visa Waiver Programme. Otherwise an advance visa is required from a U.S. Diplomatic or Consular Mission.

Since 26 October 2004, all persons, irrespective of age, require an individual machine readable passport for entry into the United States. Further details are available from the U.S. Embassy

Most passports issued by the Passport Offices in Dublin and Cork and the Irish Embassy in London are machine readable, however there are still some hand-written passports and passports endorsing a minor that will be affected.

Note: If you are a British National travelling to the USA and your passport was issued in the British Embassy in Dublin prior to 2001 then please contact the British Embassy in Dublin for advice.

If you are in any doubt as to whether or not your passport is machine readable, please contact your nearest Irish Embassy, Consulate or local passport office:

 

Setanta Centre, Molesworth Street, Dublin 2 Tel. 01-671-1633 or LoCall 1890 426 888

1a South Mall Cork Tel. 021-494-4700 / 276-964 or LoCall 1890 426 900

For further information see the Irish Government website.

ESTA (Electronic System for Travel Authorisation)

Note: From Wednesday 8th September 2010 a charge $14.00 USD per person will apply to avail of the ESTA service. This charge is collected by the US Department of Homeland Security and is not an Aer Lingus fee. If you apply before Wednesday 8th September 2010 no charge applies.

Under the U.S. Visa Waiver Programme, passport holders from 34 countries, including Ireland and the UK, may enter the U.S. without a visa for travel or business purposes for a maximum period of 90 days. Passengers seeking to travel to the United States under the Visa Waiver Program are now subject to enhanced security requirements.

The U.S. Department of Homeland Security has announced that beginning January 12, 2009, eligible citizens or nationals from all Visa Waiver Program (VWP) countries must obtain approval through the Electronic System for Travel Authorisation (ESTA) prior to travelling to the United States under the Visa Waiver Programme.

All eligible passengers who wish to travel under the Visa Waiver Program must apply for authorisation using the ESTA website.

More details about the ESTA are available on the USA Travel Notice section.

API (Advance Passenger Information)

You must provide API: Passengers travelling to the United States are required to provide Advance Passenger Information. This information is compulsory and is required for the purposes of ensuring aviation safety and security.

The Information required for each passenger is:

• First Name (as on passport)
• Family Name (as on passport)
• Gender
• Date of Birth
• Nationality
• Passport Number
• Passport Country
• Expiry Date of Passport
• Country of Residence
• Alien Registration or Permanent Resident Card Number if applicable
• Address while in USA if you are not a US passport holder or a landed US resident.

You can add API information to your booking by clicking here: Add API Information.

Travel from the USA to Ireland and Europe

Ireland: US citizens require a valid passport (with at least six month of validity before the expiration date) for travel to Ireland, but a visa is not required for tourist or business stays of up to three months. Visit the Embassy of Ireland web site for the most current visa information, or contact the embassy at 2234 Massachusetts Avenue NW, Washington, DC 20008, tel: (202) 462-3939, or the nearest Irish consulate in Boston, Chicago, New York or San Francisco.

Europe: A valid passport is required for travel to other E.U. member states, for ALL US citizens, although a visa is NOT needed for tourist or business stays. Please comply with all government travel requirements. View specific documentation requirements on the U.S. Department of State's website.

Travel between Ireland and the UK or UK Domestic travel

Citizens of Ireland and the UK must carry some form of official photo identification.

Note: In order to travel between Ireland and the UK with photo identification other than a passport, passengers must have been born in Ireland or the UK and also be a citizen of either country.

The following forms of photo identification are acceptable:

• Valid Passport
• Driver's licence with photo
• International student card
• National ID card / Government issued photo ID cards
• Health Insurance cards with photo / Social security cards with photo
• Bus pass with photo
• Work ID with photo

Citizens of Ireland and the UK under the age of 16, do not need a photo ID, if travelling with their parent/guardian.

Citizens of countries other than Ireland and the UK must produce a valid passport and visa where applicable, for travel between Ireland and the United Kingdom.

Travel within Europe

The following are the only forms of identification acceptable by Aer Lingus:

• Valid Passport
• National Identity Card (For travel within the EU)

Passengers travelling to Spain are required to provide Advance Passenger Information. This information is compulsory and is required for the purposes of ensuring aviation safety and security. Below is a list of the information required:

• Full given names
• Surname
• Nationality
• Date of birth
• Passport number

You can add APIS information to your booking by clicking here: Add APIS Information.

Immigration Offices in some countries insist that passports must remain valid for a certain time AFTER your departure from their country. Please contact the relevant embassy for further details.

Infants/newly-borns must have their own passport, or be named on the passport of the parent with whom they are travelling.

Passengers 15 years and over travelling to Prague (Czech Republic) must have their own individual passport.

Passengers 16 years and over must have their own individual passport when travelling to continental Europe, however passengers 15 years and under may travel on their parent's passport provided that they are named on the passport and that the parent is travelling with them.

Minors under 18 years of age travelling to Portugal on their own, who do not have anyone in Portugal taking responsibility for their stay, may be refused entry to the country.

All minors (under 18 years of age) departing Portugal may be prevented from leaving the country if he/she is travelling unaccompanied and is not carrying a notarised letter of authority from a parent or guardian. Similarly, a minor (under 18 years of age) travelling with just one of his/her parents, must have a notarised letter of authority to leave the country from the parent who is staying behind.

A letter stamped by the local police station will also be accepted.

Nationals of Algeria transiting at Barcelona must hold a valid Schengen VISA to go from Terminal 2 to Terminal 1 (and vice versa). Failure to Hold a Transit Schengen VISA will result in refusal of carriage. Passengers Transiting to or from Spanair Flights (Terminal 1) require a Transit Schengen Visa.

United Airlines Codeshare

Aer Lingus has a codeshare agreement with United Airlines. Services are between Ireland and North America and between Ireland and London.

Getting there is easy with our seamless booking process, coordinated baggage handling, and simplified reservations, ticketing and check-in.

Aer Lingus Gold Circle members are able to earn points on trans-Atlantic flights operated by United and redeem points for travel across the United network. Additionally, Aer Lingus customers are also able to earn points on select United domestic flights.

Members of the United Airline's Mileage Plus® program are able to earn miles on the code share routes and may redeem Mileage Plus miles across the Aer Lingus network.

Aer Lingus & United services to/from Ireland via Chicago
Atlanta, GA	Los Angeles, CA
Austin, TX	Miami, FL
Cincinnati, OH	Minneapolis St Paul, MN
Cleveland, OH	Omaha, NE
Columbus, OH	Phoenix, AZ
Dallas Fort Worth, TX	Pittsburgh, PA
Denver, CO	Portland, OR
Detroit, MI	San Diego, CA
Houston, TX	San Francisco, CA
Indianapolis, IN	Salt Lake City, UT
Kansas City, MO	Seattle, WA
Las Vegas, NV	St. Louis, MO
Lexington, KY

Check the status of your booking

You may have just made a booking and are unsure if it was completed successfully. If you have your Booking reference and email address used to make the booking you can check the status of your booking by selecting the 'Review/update your contact details & re-send itinerary' option from the Manage Booking menu.

Check my booking details now >>

If you did not receive booking confirmation email with booking reference included then call our Website Helpdesk who will assist you with verifying the status of your booking.

Booking process time-out

For security purposes you have a maximum of seven minutes to complete each step of the booking sequence up to and including the the 'Purchase' page of the flow. If you do not manage to complete the process within the seven minutes you will be 'timed-out' of the page and have to re-start the  process.

If you are consistently having difficulty with this issue then call our Reservations centre who will assist you with making your booking.