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Aer Lingus Cargo

Aer Lingus Cargo has direct scheduled services between Ireland, the USA and Europe. Details of this network are in the table below.

For further details please contact Aer Lingus Cargo Reservations on 1850 767 767 or + 353 1 886 6688, or please visit aerlinguscargo.com.

 

USA: 
 Boston  Chicago
 New York  Orlando
 San Francisco  

 

Europe
Amsterdam Glasgow Nice
Barcelona Lisbon Paris
Berlin London Heathrow Prague
Brussels London Gatwick Rome
Budapest Lyon Vienna
Dusseldorf Madrid Warsaw
Edinburgh Malaga Zurich
Faro Manchester  
Frankfurt Milan - Linate  
Geneva Munich  

Aer Lingus Gift Vouchers

Flight vouchers are the perfect gift for any occasion. You can now purchase gift vouchers online at aerlingusvouchers.com. The lucky recipient can then use the vouchers to purchase flights or contribute to the value of flights on aerlingus.com.

You can purchase vouchers in Euro, U.S. Dollars or Pounds Sterling in denominations from 25 to 1000! They are valid for 12 months from the date of purchase and can only be redeemed on aerlingus.com.

Note: If you purchased your gift voucher over the phone or at the airport before the 9th of November 2009 these vouchers cannot be redeemed online. Please call the Reservation centre to make a booking using a Credit/Debit Card, and the value of the purchase can be redeemed by sending the voucher to: Aer Lingus Ticketing Administration, Ground Floor, Head Office Building, Dublin Airport


Aer Lingus Route Network

Have a look at our route map to view the route network.

 


Codeshare Airlines

Aer Lingus has agreements with a number of airlines whereby flights are operated by one carrier but using the flight number of both airlines.

More information on our codeshare and partner airlines.


Group Booking

Group bookings of up to 25 passengers can be made online. To make a group booking of up to 25 passengers Click here. For Groups of more than of 25 passengers please fill in the Group Request form and our Groups department will get back to you with competitively priced group fares. Contact details are listed below:

Groups from Ireland T: 0818 365007 E: groups@aerlingus.com
Groups from UK T: 0870 876 5222 E: groups@aerlingus.com
Groups from USA T: 1 516 622 4045 E: groupsdirect@aerlingus.com

Group BookingsAer Lingus Groups is your one-stop for:

  • The lowest Aer Lingus group fares available
  • Personalised service from start to finish
  • Lowest prices on tours

 


Re-send Booking Confirmation Email

If you require another copy of your confirmation email to be sent to you, please visit our "Manage Booking" section at aerlingus.com. You can also view your itinerary information in the same section.

In order for you to use this facility, your booking must be made through aerlingus.com. You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the Email address of your booking.

Aer Lingus does not require booked passengers to reconfirm flights. Should a change occur you will be notified by e-mail to the address you provided in your booking.


Payment Methods

A Credit or Debit card is required to make a booking through the Aer Lingus website. Your card will be charged when you click the "Purchase" button on the "Purchase Your Flight" page. At that time, your billing address is verified and your tickets are issued. You also have a delivery address option whereby tickets may be sent to an addresss other than the card holder's address.

The following forms of payment are accepted by Aer Lingus:

  • Credit Cards: Visa/Mastercard/American Express/Diners Club.
  • Debit Cards: Ireland - Laser, UK - Switch (Maestro/Delta/Solo), Germany - ELV.
  • Cheques: Company or personal, cheque card must be provided.
  • Aer Lingus Vouchers: Payment can be made online with a credit/debit card and the value of the purchase can be redeemed by sending the voucher in to Aer Lingus Ticketing Administration (Ground Floor, HOB, Aer Lingus, Dublin Airport).
  • aerlingus.com: Credit Card, Debit Cards.
  • Reservations Ireland/UK: Credit Card/Debit Card/Aerlingus Vouchers.
  • Groups Ireland/UK: Credit Card/Debit Cards.
  • Reservations & Groups USA: American Express, Visa and Mastercard.
  • Reservations & Groups Europe: Contact local reservations office.
  • Corporate Portal: Credit Card/Debit Cards.
  • Ticket Desks: Credit Card/Cheque/Cash/Aer Lingus vouchers/Debit cards - (Ireland only).

Purchasing Extra Seats

An extra seat can be purchased online or through our Reservations Department. Charges include the relevant one-way fare for the extra seat including fees, charges and any relevant admin fees. Baggage allowance does not apply for additional seats purchased on short-haul flights.

Please note that on transatlantic flights Economy Class armrests do not fully retract into the seatback and therefore the purchase of an extra Economy seat may not allow you to sit or lay across multiple seats. Business Class armrests are fully retractable.


Requesting Bassinet Seats

A bassinet seat is available for small infants up to the age of 2 and weighing up to approximately 10kgs on our longhaul flights (flights to/from USA).

If you require a bassinet seat, please contact your local Reservations Department. For contact details click here: Reservations Department.

Please note that a bassinet seat is subject to availability, requires pre-booking and may be changed due to operational reasons.


Requesting Insurance Letter

If you require an insurance letter, you will be able to request this on our web site at aerlingus.com. You can request one now by clicking here: Request Insurance Letter Form.

Correspondence will only be sent to the email address used to make this request and not the original booking.

Note:

  • Contact the Web Helpdesk if you do not have the original booking reference or email address you used to make the booking. For contact details click here: Web Helpdesk.
  • Contact the Baggage Tracing department if you do not have your baggage reference or email address you used to make the booking. For contact details click here: Baggage Tracing.

Requesting Invoice

If you require a summary invoice, you will be able to request this on our web site at aerlingus.com. You can request one now by clicking here: Request Invoice Form. Correspondence will only be sent to the email address used to make this request and not the original booking.

Note:

  • Contact the Web Helpdesk if you do not have the original booking reference or email address you used to make the booking. For contact details click here: Web Helpdesk.
  • Contact the Baggage Tracing department if you do not have your baggage reference or email address you used to make the booking. For contact details click here: Baggage Tracing.

Special Meal Request

If you have a special dietary requirement for medical or religious reasons, or you may be travelling with small children, we can provide a suitable alternative meal. However a request for a special meal must be made at least 24 hours in advance of your flight departure.

We offer a range of special meals on flights to and from the USA, these are listed in the table below. All of our special meals are prepared using the finest of ingredients and are balanced with the recommended intake of calories.

Regrettably we are unable to offer variations from these set menus and requests for specific items of food made for personal preferences cannot be accepted.

Simply contact your local Aer Lingus Reservations Department and they will be delighted to take the request (please ensure you have your booking reference number).

Once on board the aircraft it is always a good idea to let the Cabin Crew know that you have ordered a special meal.

If you are travelling on a standby or waitlist basis it will not be possible to order a special meal, as travel confirmation is provided within the 24-hour cut-off period.

While we do not serve peanuts or derivatives as part of snacks or meals, we cannot prevent other passengers from bringing nut-based products on board and consuming them during the course of a flight. This is important to note particularly if you suffer from a peanut allergy.

Trip Tip

The table below shows the standard airline 4-letter code for particular special meals. You will see these appearing at different times during the course of your trip.

Type of Meal Code Description
Child's Meal CHML If you are travelling with a small child, you may wish to order something that they will find more appealing than a grown up adult meal.
Diabetic Meal DBML Our diabetic meals are prepared to facilitate passengers who may need to control their blood sugar levels. These meals exclude all sugars, syrups, jams, cakes and chocolate.
Gluten Intolerant Meal GFML The foods excluded in this type of meal are based on wheat, barley, oats and rye. Accordingly, we do not offer bread and pastries/cakes (unless wheat free) or any flour-based products.
Kosher Meal KSML Our Kosher meals are prepared strictly in accordance with Jewish dietary laws.
Low Fat Meal LFML When preparing the low fat meal we minimise all foods with a high fat content.
Low Lactose LLML There are low levels milk, cheese, cream, yoghurts or any other dairy product or derivative in our low lactose meal.
Low Salt LSML This meal is prepared using produce with no salt, MSG or baking powder/soda added during preparation.
Moslem Meal MOML A meal that does not contain pork, alcohol or derivatives of these products.
Vegetarian Lacto-Ovo Meal VLML The vegetarian lacto-ovo meal does not contain any meat, poultry or seafood. It may however, include dairy products such as milk, butter or cheese.
Vegetarian Vegan Meal VGML The vegan meal does not contain any dairy products, meat, poultry or seafood.

Fare Rules

Different Fare Rules may apply to each leg of your journey. Your fare type is displayed beside your itinerary details on the price page. Each Fare Rule is described below:

Economy - Low Fare / Plus Fare

Cancellations

  • No refund at any time.
  • Government tax refund requests must be made within one month from the booked travel date.

Date & Name Changes

  • Itinerary/Date/Route Changes can be made on aerlingus.com for a set fee per person per sector, plus any fare difference in cost between the original price paid and price available at the time the change is being made. However, there will be no refund of the difference in fare should the new fare be of lower value to that of the original fare. Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Changes permitted from the same country of origin only.
  • Name changes are permitted for a set fee per person. Name changes can be made by contacting your local reservations office up to two hours prior to departure. Name must be changed for all flights in the itinerary.

Economy - Flex Fare

Cancellations

  • A full refund applies when cancelled prior to the flight scheduled departure time.
  • Government tax refund requests must be made within one month of the booked travel date.

Date & Name Changes

  • Date and time changes are allowed free of charge. Change of route will incur any fare difference in cost between the original price paid and price available at time the change is being made. However, there will be no refund of the difference in fare should the new fare be of lower value to that of the original fare. Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time (or can be made up to departure at the airport). Changes permitted from same country of origin only. Missed departure fee waived for changes at the check-in desk (on the day of departure only).
  • Name changes are permitted for a set fee per person. Name changes can be made by contacting your local reservations office up to two hours prior to departure. Name must be changed for all flights in the itinerary.
  • Airport late check-in fee waived (on day of departure only).

Business

Cancellations

  • A full refund applies less 15% of flight fare and a refund administration fee (applicable per person, per one-way flight).
  • Government tax refund requests must be made within one month from the booked travel date.

Name & Date Change

  • Date, time and route changes allowed subject to availability plus any difference in cost between the original price paid and price available at time the change is being made. However, there will be no refund of the difference in fare should the new fare be of lower value to that of the original fare. Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time. Changes are permitted from same country of origin only.
  • Name changes are permitted for a set fee per person. Name changes can be made by contacting your local reservations office up to two hours prior to departure. Name must be changed for all flights in the itinerary.

Business Flex

Cancellations

  • Full refund applies.
  • Government tax refund requests must be made within one month from the booked travel date.

Name & Date Change

  • Date and time changes are allowed free of charge, subject to availability.
  • Changes, subject to availability, can be made up to 2 hours prior to the flight scheduled departure time (or can be made up to departure at the airport). Changes permitted from same country of origin only.
  • Name changes are permitted for a set fee per person. Name changes can be made by contacting your local reservations office up to two hours prior to departure. Name must be changed for all flights in the itinerary.

Timetables

Real-time information on the status of Aer Lingus flights is available on the Travel Service section of aerlingus.com. To visit this section click here: Flight Timetables.


Travelling with Children

Infants (between 0-5 months old)

(Not applicable to Aer Lingus Regional)

  • If the infant is under 6 months the child must sit on the adults' knee and will be charged a flat rate of €20/£19 or equivalent per one way flight on all shorthaul routes or 10% of the adult fare on flights from/to the USA.
  • Infants are not permitted to occupy exit rows or the rows immediately forward  or aft of an emergency exit row.
  • Aer Lingus do not have a restriction on a minimum age that the infant should be, however they do recommend that you clear with your doctor that it is okay to travel up to the age of 2 weeks.
  • One adult cannot be responsible for more than two infants. Where one adult is travelling with two infants at least one of the infants must be over 6 months old and accommodated in a car type safety seat.
  • If both infants are under 6 months they must be accompanied by an additional responsible person.
  • Infants born prematurely require medical clearance to fly up to the age of 6 months, in addition to the number of days that they were born prematurely.
  • Should passengers make a booking on Aer Lingus services for their unborn infant using the infant's surname and 'Baby' (to be advised) as the 'First name' there will be no charge to subsequently change the name to the correct infant's name after the birth. However, if the itinerary includes travel on one of our codeshare or interline partners we will be unable to perform a name change. Passengers may also contact us to add an infant to an existing booking which was made before the birth.
  • Customers who wish to add an infant to an existing booking should contact your local Aer Lingus office and we will arrange to take payment and issue a ticket for your baby.

Infants (between 6-24 months old)

If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.

Aer Lingus Flights (Not applicable to Aer Lingus Regional)

  • Infants between 6 months and two years old can sit on the adults' knee and will be charged a flat rate of €20/£19 or equivalent per one way flight on all shorthaul routes or 10% of the adult fare on flights from/to the USA.
  • Car type safety seats may be used by children aged between 6 months and less than 36 months - in order to accommodate a child aged 36 months or older in a car seat; the child must be within the size and weight limits for that seat and special IAA approval is required, please contact specialassistance@aerlingus.com as soon as possible in advance of the flight.
  • Passengers may purchase a seat for the infant at the appropriate fare where the infant can sit in an approved, forward facing car seat provided by the passenger. The car seat must be restrained on the aircraft seat by the normal aircraft lap strap. Aer Lingus do not permit rearward facing car seats. The seat must be a purpose-designed children's car seat with a 5-point harness and must be of a type approved for use in motor vehicles and aircraft and bearing labels to this effect:

    U.S. – This must display an FAA sticker and must display these words. "Certified for use in motor vehicles and aircraft".

    EUROPEAN - This must display a CE sticker and must display these words. "Certified for use in motor vehicles and aircraft".
  • In order to ensure the car seat will fit into the aircraft seat please ensure the seat width does not exceed 17 inches (430mm).
  • Infants are not permitted to occupy exit rows or the rows immediately forward  or aft of an emergency exit row.

Aer Lingus Regional (Flight Nos 3000-4000 operated by Stobart Air)

  • Infants under the age of 2 years may travel provided that they sit on an adult’s lap (one infant per adult) and a fee is charged per sector.
  • No baby / car seats are allowed in the cabin of the aircraft.
  • A maximum of 8 infants only to be carried on board the aircraft for each flight.
  • An AMSAFE CARES Harness that is supplied by the passenger may be used for securing children and children with disabilities, please contact specialassistance@aerlingus.com if use of a harness is required.

Children (between 2-11 years old)

  • Must travel in their own seat.
  • If an infant is over two years old for any part of the journey, they must purchase a seat or alternatively make two separate bookings; one for the outbound and one for the return.
  • On Transatlantic flights, we offer a discount for passengers between the ages of 2 and 11, check your price quote on aerlingus.com for full details.

Child Meals on Transatlantic Flights

  • Child meals are available upon request on our flights to/from the USA and include child-friendly food items.
  • To request a child meal, please contact your local Aer Lingus office and advise a flight attendant onboard that you have made a special meal request.
  • Child meals can be requested up to 24 hours prior to departure.

Child/Infant Baggage Allowance

  • All cabin baggage must be included in the accompanying adult's baggage allowance.
  • Long-haul flights - Checked baggage - A fully collapsible push-chair/stroller is allowed free of charge in addition to 10 kgs/22 lbs of baggage. The push-chair/stroller is checked in with the baggage and can be handed down at the gate if required.
  • Short-haul flights - Checked baggage - A fully collapsible push-chair/stroller is allowed free of charge for an infant booking only. The push-chair/stroller is checked in with the baggage and can be handed down at the gate if required.
  • Cabin and check-in baggage allowance for children aged 2-12 is the same as for adults. More information on Baggage Information.

Young Passengers

Unaccompanied Minors (children under 12 years old)

  • Aer Lingus does not accept reservations for unaccompanied children under 12 years of age for travel on Aer Lingus scheduled services.
  • Children under 12 years of age must be accompanied by an adult aged 16 years or older.

Children (between 12-15 years old)

Please note that rules and regulations for children travelling alone may vary by country, so please check the applicable regulations with the local country authorities.

Unaccompanied minors travelling on Italian passports under the age of 14 departing Italy will not be accepted for travel.

Subject to the above, unaccompanied young passengers between the ages of 12 and 15 inclusive will be accepted on Aer Lingus flights on the basis that they are travelling as an adult and subject to the following requirements:

  • The parent or guardian will be required to sign a Form of Indemnity‌ at the airport on the day of departure confirming that Aer Lingus has no responsibility to provide special assistance to these passengers. In the case of a return ticket, the Form of Indemnity will also cover the return flight. Aer Lingus will deny boarding to any unaccompanied young person between the age of 12 and 15 inclusive should the parent /guardian fail to complete this form.
  • The parent or guardian will need to accompany the young passenger to the airport and go to the check-in desk where they may be asked to provide a form of identification.
  • Young passengers must not use online check-in or an airport check-in kiosk.
  • In the case of connecting flights, unaccompanied minors under the age of fourteen will not be accepted. The rules applicable to young passengers will depend on the airline concerned. Other airlines, including our partners United Airlines and JetBlue Airways, may require that young passengers travelling alone avail of special assistance which may be subject to the payment of an additional fee. These airlines must be contacted directly to request this service.
  • Young passengers connecting to another flight must make their own way to the connection gate

Travelling with Service Animals

Travelling out of Ireland

  • At the time of booking, Aer Lingus Reservation staff must be informed if you plan to travel with a Service Animal. Service Animals (seeing eye dogs) may be carried in the cabin on all short-haul and long-haul flights. Service animals such as seeing eye dogs are carried free of charge. An overall maximum of three Seeing Eye Dogs may be carried in the cabin.

Travelling into Ireland from USA

  • Aer Lingus welcomes service animals used by persons with disabilities to accompany customers in the passenger cabin.
  • Prior approval is required from the department of Agriculture in Ireland. Preparing your service animal correctly and meeting all of the conditions for travel is the responsibility of the passenger.
  • Advance notice is required as the number of service animals carried on each aircraft is restricted. Please contact the Customer Relations Department for full details and assistance. Contact details can be found here: Customer Relations Department.
  • Telephone: (516) 622-4035 / Email: ccu@aerlingus.com

All other flights

  • Service Animals (Seeing Eye dogs) may be carried in the cabin on short-haul flights. An overall maximum of three Seeing Eye Dogs may be carried in the cabin.

Valid Passport/Visa Information

Your passport is a valuable document, without it you will be prevented from travelling to another country. It is the passenger's personal responsibility to ensure they have valid documentation, with name matching exactly the passenger's name on travel documentation, which meets the requirements of Aer Lingus, immigration and other government authorities at each destination/departure Airport. Changes or requests for refund due to Passport or Visa issues shall be subject to the rules of the fare purchased.

More informaiton on Passports and Visas


Children Travelling on Parents Passport

 

EC Regulation 444/2009 states that as of 26 June 2012, children travelling from, to or through all Schengen countries plus Bulgaria, Cyprus and Romania are no longer permitted to travel on their parent’s passport and are required to hold their own individual travel documentation.

Entries on one of their parent's passports are no longer valid - irrespective of the age of the child and shall not be accepted as a valid form of documentation.

Henceforth, children travelling to/from any Aer Lingus destination other than those listed below require their own travel documentation, with a passport photo, when travelling.

Children travelling to the following Aer Lingus destinations are currently not bound by this regulation:

  • All Irish Destinations
  • All UK Destinations
  • Dubrovnik
  • Izmir
  • Agadir

Check the status of your booking

You may have just made a booking and are unsure if it was completed successfully. If you have your Booking reference and email address used to make the booking you can check the status of your booking by selecting the 'Review/update your contact details & re-send itinerary' option from the Manage Booking menu.

Check my booking details now >>

If you did not receive booking confirmation email with booking reference included then call our Contact Us who will assist you with verifying the status of your booking.


Booking process time-out

For security purposes you have a maximum of seven minutes to complete each step of the booking sequence up to and including the the 'Purchase' page of the flow. If you do not manage to complete the process within the seven minutes you will be 'timed-out' of the page and have to re-start the  process.

If you are consistently having difficulty with this issue then call our Reservations centre who will assist you with making your booking.


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