Contact Us
Website Helpdesk
If you need to make changes to Aer Lingus bookings made online you can use our Manage Booking facility.
Note: Only bookings made through aerlingus.com can be changed using the Manage Booking section (except Etihad codeshare flights). You will need to know your Booking Reference as well as the Departure Airport, Arrival Airport and the email address of your booking.
For bookings made with our reservations department or for Etihad codeshare bookings made online, please contact us and a representative will assist.
For bookings made through channels other than Aer Lingus, please contact the original sales agent.
Ireland
Tel: 0818 365044
UK and NI
Tel: +44 (0) 871 718 2020
*Calls cost 10p per min. Calls from mobiles and other networks may cost more.
Europe and Rest of World
Tel: + 353 1 886 8505
Opening Hours:
08:00 - 18:30 GMT Mon-Fri / 09:00 - 17:00 GMT Weekends and Bank Holidays
USA
Tel: 1 516 622 4226
Opening Hours for USA and Canada:
08:00 - 20:45 EST Mon-Fri / 09:00 - 18:15 EST Weekends
Etihad codeshare bookings:
Ireland
Tel: 01 886 8989
UK/Europe/Rest of World
Tel: +353 1 886 8989
Opening Hours:
0800-0200 (Irish Time) Mon-Fri
0900-2330 (Irish Time) Sat/Sun & Bank Holidays
Reservations, Groups & Special Assistance
Ireland & United Kingdom
| Department | Contact Details | Opening Hours | |
|---|---|---|---|
| Reservations Contact details for new telephone bookings or changes to telephone bookings. |
IRL: | +353 0818 365000 |
08:00 - 18:30 |
| N.IRL: | +44 (0) 871 718 5000 Calls cost 10p per min. Calls from mobiles and other networks may cost more. |
||
| UK: | +44 (0) 871 718 5000 Calls cost 10p per min. Calls from mobiles and other networks may cost more. |
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|
Groups
|
IRL: | +353 818 365007 |
09:00 - 13:00 14:00 - 17:00 Mon-Fri |
| N.IRL: | +44 (0) 871 718 5222 Calls cost 10p per min. Calls from mobiles and other networks may cost more. |
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| UK: | +44 (0) 871 718 5222 Calls cost 10p per min. Calls from mobiles and other networks may cost more. |
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| Email: | groups@aerlingus.com | ||
| Special Assistance (Medical queries only) Contact details for Medical Queries only. For information on Aer Lingus Special Assistance click here: Special Assistance. |
IRL: | +353 0818 365011 | 09:00 - 17:00 Mon-Fri 10:00 - 16:00 Sat/Sun/ Bank Holidays |
| UK: | +44 (0) 871 718 2021 Calls cost 10p per min. Calls from mobiles and other networks may cost more. |
||
| EUR: | +353 (1) 88 68333 | ||
| Email: | specialassistance@aerlingus.com | ||
Europe
Special Assistance T: + 353 1 886 8333 - For medical queries only
| Country | Department | Contact Details | Opening Hours | |
|---|---|---|---|---|
| Austria | Reservations | T: | + 43 1 5852100 | Mon-Fri 900-1700 |
| E: | aerlingus@bfs.at | |||
| Belgium | Reservation | T: | + 070 359901 | Mon-Fri 900-1700 |
| E: | aerlingus.bru@aviareps.com | |||
| Bulgaria | Reservations | T: | + 359 2 981 99 12 | Mon-Fri 900-1730 |
| E: | aerlingus.sofia@mbox.contact.bg | |||
| Czech Republic | Reservations | T: | + 420 224 815 373 | Mon-Fri 900-1700 |
| E: | aer.lingus@t-m-i.cz | |||
| Denmark | Reservations | T: | +45 7025 4020 | Mon-Fri 09:00-17:00 |
| E: | aerlingus@talaviation.se | |||
| Finland | Reservations | T: | 358 (0) 20 728 9640 | Mon-Fri 900-1700 |
| E: | sales@yellowsky.fi | |||
| France | Reservations | T: | 08 21 23 02 67 | Mon-Fri 900-1700 |
| E: | infoEI.france@aviareps.com | |||
| Germany | Reservations | T: | + 01805 133209 | Mon-Fri 900-1700 |
| E: | reservations.germany@aerlingus.com | |||
| Group Bookings | T: |
01805 – 40 85 85 52* |
||
| E: | reservations.germany@aerlingus.com | |||
| Hungary | Reservations | T: | + 00 36 1 999 1430 | Mon-Fri 900-1700 |
| E: | aerlingus@tensi.hu | |||
| Italy | Reservations | T: | + 39 02 43.45.83.26 | Mon-Fri 900-1700 |
| E: | aerlingus.italy@aviareps.com | |||
| Group Bookings | E: | groupsitaly.aerlingus@aviareps.com | ||
| Lithuania | Reservations | T: | + 370 5206 0728 | Mon-Fri 900-1700 |
| E: | aerlingus@talaviationbaltic.com | |||
| Luxembourg | Reservations | T: | + 070 359901 | Mon-Fri 900-1700 |
| E: | reservationsbru@aviareps.com | |||
| Netherlands | Reservations | T: | 0900 2658207 | Mon-Fri 900-1700 |
| E: | aerlingus.ams@aviareps.com | |||
| Poland | Reservations | T: | + 48 22 626 8402 | Mon-Fri 900-1700 |
| E: | aerlingus@tal.pl | |||
| Latvia (Baltics) | Reservations | T: | + 371 673 577 26 | Mon-Fri 900-1700 |
| E: | sales@talaviation.lv | |||
| Portugal | Reservations | T: | + 351 21 892 5831 | Mon-Fri 900-1830 |
| E: | aerlingus@atr.co.pt | |||
| Romania | Reservations | T: | + 40 21 3151359 + 40 21 3079175 |
Mon-Fri 900-1730 |
| F: | + 40 21 3121041 | |||
| E: | sales@talaviation.ro | |||
| Spain | Reservations | T: | + 34 902 502737 |
Mon-Fri 900-1700 Mon-Fri 9:30-18:30 |
| E: | aerlingus@selectaviation.es | |||
| Group Bookings | T: | + 34 902 402 737 | ||
| E: | gruposei@selectaviation.es | |||
| Sweden | Reservations & Groups |
T: | + 46 (0) 859 00 00 97 | Mon-Fri 900-1700 |
| E: | aerlingus@talaviation.se | |||
| Switzerland | Reservations | T: | 0041 442 86 99 33 | Mon-Fri 900-1700 |
| E: | aerlingus-switzerland@aviareps.com | |||
United States & Canada
| Department | Contact Details | Opening Hours |
|---|---|---|
| Flight Information Arrivals and Departure Information. |
1 516 622 4022 | 24 Hours |
|
Reservations - USA Reservations - Canada Contact details for new telephone bookings or changes to telephone bookings. |
1 516 622 4222 1 800 474 7424 |
08:00 - 20:45 EST Mon-Fri 09:00 - 18:15 EST Sat/Sun |
| Pre Flight Care For queries and requests up to 48 hours before departure date only. Within 48 hours, please contact Reservations by phone. If travel has already completed, please contact Customer Care. |
preflightcareusa@aerlingus.com | |
| Groups Sales Group Bookings of up to 25 passengers can be made online. Make a Group booking now. For Bookings of more than 25 please call our Groups department. |
1 516 622 4045 |
09:00 - |
| groupsdirect@aerlingus.com | ||
| Special Assistance Contact details for Medical Queries only. For information on Aer Lingus Special Assistance click here: Special Assistance. |
1 516 622 4228 |
Rest of World
Special Assistance T: + 353 1 886 8333 - For medical queries
| Region | Represented By | Contact Details | ||
|---|---|---|---|---|
| Australia | World Aviation | T: | 1300 304 016 (calls within Australia) | |
| T: | + 61 2 9244 2123 (calls from outside Australia) | |||
| E: | aerlingus.sydney@worldaviation.com.au | |||
| Japan | AviaReps/Marketing Garden Ltd. International Place, San-ei cho 26-3, Shinjuku, Tokyo 160-0008 |
T: | + 81 3 5363 1166 | |
| F: | + 81 3 5363 1118 | |||
| E: | eijapan@marketinggarden.com | |||
| New Zealand | World Aviation Systems Level 12A, Sofrana House, 396 Queen St., Auckland. |
T: | + 64 9 308 3355 | |
| E: | reservations@worldaviation.co.nz | |||
| Saudi Arabia | Dnata Travel Centre, Dharan-31932, AlKhobar Saudi Arabia. |
T: | + 966 (0) 3 895 5512 | |
| South Africa | Bluesky Aviation, 3rd Floor, Sunclare Building, 21 Dreyer Street, Claremont 7735, Cape Town, South Africa. |
T: | + 27 21 6832838 | |
| F: | + 27 21 6743228 | |||
| UAE | DNATA Agencies, Sheikh Zayed Road, P.O. Box 1515, Dubai, United Arab Emirates. |
T: | + 971 4 3166801 | |
Gold Circle Administration
| Region | Airport | Hours | |
|---|---|---|---|
| Ireland Aer Lingus Gold Circle Ground Floor Aer Lingus Head Office Dublin Airport Co. Dublin PA 06-39 |
T: | 0818 365900 | 09:00 - 13:00 14:00 - 17:00 Mon-Fri |
| E: | Applicant members: loyalty@aerlingus.com Qualified members: goldcircle@aerlingus.com |
||
| United Kingdom | T: | 0871 718 5555 Calls cost 10p per min. Calls from mobiles and other networks may cost more. |
09:00 - 13:00 14:00 - 17:00 Mon-Fri |
| E: | Applicant members: loyalty@aerlingus.com Qualified members: goldcircle@aerlingus.com |
||
| Europe and Rest of World | T: | + 353 818 365900 | 09:00 - 13:00 14:00 - 17:00 Mon-Fri |
| E: | Applicant members: loyalty@aerlingus.com Qualified members: goldcircle@aerlingus.com |
||
| United States Gold Circle Club Administration & Reservations, Aer Lingus, 300 Jericho Quadrangle, Suite 130, Jericho, NY 11753 |
T: | 1 516 622 4020 | 09:00 - 18:00 Mon-Fri |
| E: | goldcircleusa@aerlingus.com | ||
Baggage Tracing
For information on Baggage Tracing click here: Baggage Tracing SectionCargo
Aer Lingus Cargo has direct scheduled services between Ireland, the USA and Europe. Details of this network are in the table below.
For further details please contact Aer Lingus Cargo Reservations on 1850 767 767 or + 353 1 886 6688, or please visit aerlinguscargo.com.
| USA: | |
|---|---|
| Boston | Chicago |
| New York |
Orlando |
| Europe | ||
|---|---|---|
| Amsterdam | Glasgow | Munich |
| Barcelona | Krakow | Nice |
| Berlin | Lisbon | Paris |
| Brussels | London Heathrow |
Prague |
| Budapest |
London Gatwick | Rome |
| Dusseldorf | Lyon | Vienna |
| Edinburgh | Madrid | Vilnius |
| Faro | Malaga | Warsaw |
| Frankfurt | Manchester | Zurich |
| Geneva | Milan - Linate | |
Customer Relations
Pre flight Queries:
Should you have a query regarding an existing reservation prior to departure, please contact your local Reservations Department. For contact details click here:
Reservations Department.
Post flight Queries:
If you have recently travelled with Aer Lingus and would like to compliment our service or if you wish to submit a claim or bring to our attention an aspect of service you were not entirely satisfied with please contact us here:
Contact Customer Relations
USA
Aer Lingus Customer Care Unit
300 Jericho Quadrangle, Suite 130
Jericho, NY 11753
Fax: 1 516 622 4281
Email: ccu@aerlingus.com
Impressum
Aer Lingus Limited,
Head Office Building,
Dublin Airport,
Ireland
Telephone: + 353-1-8868202
Fax: + 353-1-8863832
Company Secretary: Méabh Gallagher
Registered by: Irish Aviation Authority, Aviation House, Hawkins Street, Dublin 2
Company number: 9215 Registered in Ireland.
VAT Registration number: IE9L40507W
Aer Lingus
Represented in Germany by:
Aviareps Josephspitalstraße 15
80331 Munich
Germany
Represented in Switzerland by:
Aviareps
Schanzeneggstrasse 1
8002 Zurich
Switzerland
Aer Lingus
Represented in Austria by:
BFS Touristik
Opernring 1 R/8A-1010 Vienna
Austria
Reservation Enquiries:
Monday-Friday 09.00 - 17.00 Hrs
Germany: Telephone (49) 01805 133 209 (€0.12 Euro per minute)
Switzerland : Telephone (41)01-2869933
Austria: Telephone (43)01-5852100
Aer Lingus Limited is a private company limited by shares, registered in Ireland. Company Number 9215. Registered Office at Dublin Airport, Dublin, Ireland. VAT Registration number: IE9L40507W
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