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Contact Us

Website Helpdesk

If you need to make changes to online bookings you can use our Manage Booking facility.

Ireland

Tel: 0818 365044

UK and NI

Tel: +44 (0) 871 718 2020
*Calls cost 10p per min. Calls from mobiles and other networks may cost more.

Europe and Rest of World

Tel: +353 818 365044

Opening Hours:

08:00 - 18:30 GMT Mon-Fri / 09:00 - 17:00 GMT Weekends and Bank Holidays

USA

Tel: 1 516 622 4226

Opening Hours for USA and Canada:

08:30 - 20:45 EST Mon-Fri / 09:00 - 18:15 EST Weekends

Reservations, Groups & Special Assistance

Ireland & United Kingdom

Department	Contact Details		Opening Hours
Reservations Contact details for new telephone bookings or changes to telephone bookings.	IRL:	+353 0818 365000	09:00 - 17:30 Mon-Fri Sat/Sun call Website Helpdesk number above 09:00 - 17:00 Bank Holidays
	N.IRL:	+44 (0) 871 718 5000 Calls cost 10p per min. Calls from mobiles and other networks may cost more.
	UK:	+44 (0) 871 718 5000 Calls cost 10p per min. Calls from mobiles and other networks may cost more.
Groups Group Bookings of up to 25 passengers can be made online. Make a Group booking now. For Bookings of more than 25 please call our Groups department.	IRL:	+353 818 365007	09:00 - 13:00 14:00 - 17:00 Mon-Fri
	N.IRL:	+44 (0) 871 718 5222 Calls cost 10p per min. Calls from mobiles and other networks may cost more.
	UK:	+44 (0) 871 718 5222 Calls cost 10p per min. Calls from mobiles and other networks may cost more.
	Email:	groups@aerlingus.com
Special Assistance (medical queries only) Contact details for Medical Queries only. For information on Aer Lingus Special Assistance click here: Special Assistance.	IRL:	+353 0818 365011	09:00 - 17:00 Mon-Fri 10:00 - 16:00 Sat/Sun/ Bank Holidays
	UK:	+44 (0) 871 718 2021 Calls cost 10p per min. Calls from mobiles and other networks may cost more.
	EUR:	+353 (1) 88 68333
	Email:	specialassistance@aerlingus.com

Europe

Special Assistance T: + 353 1 886 8333 - For medical queries only

Country	Department	Contact Details		Opening Hours
Austria	Reservations	T:	+ 43 1 5852100	Mon-Fri 900-1700
		E:	aerlingus@bfs.at
Belgium	Reservation	T:	+ 070 359901	Mon-Fri 900-1700
		E:	reservationsbru@aviareps.com
Bulgaria	Reservations	T:	+ 359 2 981 99 12	Mon-Fri 900-1730
		E:	aerlingus.sofia@mbox.contact.bg
Czech Republic	Reservations	T:	+ 420 224 815 373	Mon-Fri 900-1700
		E:	aer.lingus@t-m-i.cz
Finland	Reservations	T:	+ 358 (0) 2 0728 9644	Mon-Fri 900-1700
		E:	sales@yellowsky.fi
France	Reservations	T:	08 21 23 02 67	Mon-Fri 900-1700
		E:	reservationEI.france@aviareps.com
Germany	Reservations	T:	+ 01805 133209	Mon-Fri 900-1700
		E:	reservations.germany@aerlingus.com
	Group Bookings	T:	+ 0049 089-55253352
		E:	reservations.germany@aerlingus.com
Hungary	Reservations	T:	+ 00 36 1 999 1430	Mon-Fri 900-1700
		E:	aerlingus@tensi.hu
Italy	Reservations	T:	+ 39 02 43.45.83.26	Mon-Fri 900-1700
		E:	aerlingus.milan@aviareps.com
Lithuania	Reservations	T:	+ 370 5206 0728	Mon-Fri 900-1700
		E:	aerlingus@talaviationbaltic.com
Luxembourg	Reservations	T:	+ 070 359901	Mon-Fri 900-1700
		E:	reservationsbru@aviareps.com
Netherlands	Reservations	T:	0900 2658207	Mon-Fri 900-1700
		E:	aerlingus.ams@aviareps.com
Poland	Reservations	T:	+ 48 22 626 8402	Mon-Fri 900-1700
		E:	aerlingus@tal.pl
Latvia (Baltics)	Reservations	T:	+ 371 673 577 26	Mon-Fri 900-1700
		E:	sales@talaviation.lv
Portugal	Reservations	T:	+ 351 21 892 5831	Mon-Fri 900-1830
		E:	aerlingus@atr.co.pt
Romania	Reservations	T:	+ 40 21 3151359 + 40 21 3079175	Mon-Fri 900-1730
		F:	+ 40 21 3121041
		E:	sales@talaviation.ro
Spain	Reservations	T:	+ 34 902 502737	Mon-Fri 900-1700 Mon-Fri 9:30-18:30
		E:	aerlingus@selectaviation.es
	Group Bookings	T:	+ 34 902 402 737
		E:	gruposei@selectaviation.es
Switzerland	Reservations	T:	0041 442 86 99 33	Mon-Fri 900-1700
		E:	aerlingus-switzerland@aviareps.com

United States & Canada

Department	Contact Details		Opening Hours
Flight Information Arrivals and Departure Information.	T:	1 516 622 4022	24 Hours
Reservations Contact details for new telephone bookings or changes to telephone bookings.	T:	1 516 622 4222 1 800 474 7424	08:30 - 20:45 EST Mon-Fri 09:00 - 18:15 EST Sat/Sun
	E:	preflightcareusa@aerlingus.com
Groups Sales Dept. Group Bookings of up to 25 passengers can be made online. Make a Group booking now. For Bookings of more than 25 please call our Groups department.	T:	1 516 622 4045
	E:	groupsdirect@aerlingus.com
Special Assistance Contact details for Medical Queries only. For information on Aer Lingus Special Assistance click here: Special Assistance.	T:	1 516 622 4228

Rest of World

Special Assistance T: + 353 1 886 8333 - For medical queries

Region	Represented By		Contact Details
Australia	World Aviation		T:	1300 304 016 (calls within Australia)
			T:	+ 61 2 9244 2123 (calls from outside Australia)
			E:	aerlingus.sydney@worldaviation.com.au
India	TAL Aviation Ajanta Travels 87/E Stadium HouseVeer Nariman Road, Churchgate, Mumbai 400 020		T:	+ 91 22 22853116
Japan	AviaReps/Marketing Garden Ltd. International Place, San-ei cho 26-3, Shinjuku, Tokyo 160-0008		T:	+ 81 3 5363 1166
			F:	+ 81 3 5363 1118
			E:	eijapan@marketinggarden.com
New Zealand	World Aviation Systems Level 12A, Sofrana House, 396 Queen St., Auckland.		T:	+ 64 9 308 3355
			E:	reservations@worldaviation.co.nz
Saudi Arabia	Dnata Travel Centre, Dharan-31932, AlKhobar Saudi Arabia.		T:	+ 966 (0) 3 895 5512
South Africa	Bluesky Aviation, 3rd Floor, Sunclare Building, 21 Dreyer Street, Claremont 7735, Cape Town, South Africa.		T:	+ 27 21 6832838
			F:	+ 27 21 6743228
Thailand	Federal Aviation Company Ltd, 27th Floor, Rajanakarn Building, South Sathorn Rd Bangkok 10120		T:	+ 66 (0) 2614 3087

Gold Circle Administration

Region	Airport		Hours
Ireland Aer Lingus Gold Circle Ground Floor Aer Lingus Head Office Dublin Airport Co. Dublin PA 06-39	T:	0818 365900	09:00 - 13:00 14:00 - 17:00 Mon-Fri
	E:	Applicant members: loyalty@aerlingus.com Qualified members: goldcircle@aerlingus.com
United Kingdom	T:	0871 718 5555 Calls cost 10p per min. Calls from mobiles and other networks may cost more.	09:00 - 13:00 14:00 - 17:00 Mon-Fri
	E:	Applicant members: loyalty@aerlingus.com Qualified members: goldcircle@aerlingus.com
Europe and Rest of World	T:	+ 353 818 365900	09:00 - 13:00 14:00 - 17:00 Mon-Fri
	E:	Applicant members: loyalty@aerlingus.com Qualified members: goldcircle@aerlingus.com
United States Gold Circle Club Administration & Reservations, Aer Lingus, 300 Jericho Quadrangle, Suite 130, Jericho, NY 11753	T:	1 516 622 4020	09:00 - 18:00 Mon-Fri
	E:	goldcircleusa@aerlingus.com

Baggage Tracing

For information on Baggage Tracing click here: Baggage Tracing Section

Cargo

Aer Lingus Cargo has direct scheduled services between Ireland, the USA and Europe. Details of this network are in the table below.

For further details please contact Aer Lingus Cargo Reservations on 1850 767 767 or + 353 1 886 6688, or please visit aerlinguscargo.com.

USA:
Boston	Chicago
New York	Orlando

Europe
Amsterdam	Glasgow	Munich
Barcelona	Krakow	Nice
Berlin	Lisbon	Paris
Brussels	London Heathrow	Prague
Budapest	London Gatwick	Rome
Dusseldorf	Lyon	Vienna
Edinburgh	Madrid	Vilnius
Faro	Malaga	Warsaw
Frankfurt	Manchester	Zurich
Geneva	Milan - Linate

Customer Relations

Pre flight:

Should you have a query regarding an existing reservation prior to departure, please contact your local Reservations Department. For contact details click here: Reservations Department.

Post flight:

If you have recently travelled with Aer Lingus and would like to compliment our service or if you wish to submit a claim or bring to our attention an aspect of service you were not entirely satisfied with please write (including a copy of your ticket/boarding card) to your nearest office. The details of which are below:

Ireland/UK/Europe
Aer Lingus Customer Care Unit
Aer Lingus Head Office
Dublin Airport
Ireland
Fax Number: 00353 1 8863832

IMPORTANT:
If you intend to submit a claim for reimbursement, original relevant reasonable receipts, will be required. In this instance, please use the postal address provided above and enclose all receipts. Please retain copies of all receipts for your own records.

If submitting a fax, please send ONCE only. All correspondence will be responded to.

USA
Aer Lingus Customer Care Unit
300 Jericho Quadrangle, Suite 130
Jericho, NY 11753
Fax: 1 516 622 4281
Email: ccu@aerlingus.com

Impressum

Aer Lingus Limited,
Head Office Building,
Dublin Airport,
Ireland
Telephone: + 353-1-8868202
Fax: + 353-1-8863832
Company Secretary: Mr Donal Moriarty
Registered by: Irish Aviation Authority, Aviation House, Hawkins Street, Dublin 2
Company number: 9215 Registered in Ireland.

Aer Lingus
Represented in Germany by:
Aviareps Josephspitalstraße 15
80331 Munich
Germany

Represented in Switzerland by:
Aviareps
Schanzeneggstrasse 1
8002 Zurich
Switzerland

Aer Lingus
Represented in Austria by:
BFS Touristik
Opernring 1 R/8A-1010 Vienna
Austria

Reservation Enquiries:
Monday-Friday 09.00 - 17.00 Hrs
Germany: Telephone (49) 01805 133 209 (€0.12 Euro per minute)
Switzerland : Telephone (41)01-2869933
Austria: Telephone (43)01-5852100

Aer Lingus Limited is a private company limited by shares, registered in Ireland. Company Number 9215. Registered Office at Dublin Airport, Dublin, Ireland.